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VideoWave hangs up when adding background audio


stevehas

Question

I have finally gotten EMC 7 to stop trying to re-install via a clean re-install of EMC 9

Problem solved thanks to this forum!

Now I am trying to actually use this software for the first time since I bought it.

I am working in VideoWave to create a slide show, and when I scroll through my iTunes via the media selector to add MP3s not Protected AAC files the app hangs up.

I have actually been able to add one song, but that was it.

When I try to got to Task Manager to quite the program, my motherboard "beeps" and the computer just hangs up.

The cursor moves, but the computer just can't handle any other request or functions and I am forced to restart.

 

What do I do?

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11 answers to this question

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I have finally gotten EMC 7 to stop trying to re-install via a clean re-install of EMC 9

Problem solved thanks to this forum!

Now I am trying to actually use this software for the first time since I bought it.

I am working in VideoWave to create a slide show, and when I scroll through my iTunes via the media selector to add MP3s not Protected AAC files the app hangs up.

I have actually been able to add one song, but that was it.

When I try to got to Task Manager to quite the program, my motherboard "beeps" and the computer just hangs up.

The cursor moves, but the computer just can't handle any other request or functions and I am forced to restart.

 

What do I do?

 

If the files are purchased (rented) from an on-line supplier like iTunes, you cannot directly use those files in VideoWave. Burn them to a CD and then rip them to a different folder on your hard drive. Once on your hard drive, it is best to "convert" the music to wav files.

 

Post your computer specs. It sounds like you may be having a different problem there. Make sure you post your video card/chip details. If you know how, make sure you update the drivers for the card/chip and also update DirectX 9c. For now, make sure that you are using software render. In VideoWave, along the top menu, go to tools options and set the rendering to software.

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If the files are purchased (rented) from an on-line supplier like iTunes, you cannot directly use those files in VideoWave. Burn them to a CD and then rip them to a different folder on your hard drive. Once on your hard drive, it is best to "convert" the music to wav files.

 

Post your computer specs. It sounds like you may be having a different problem there. Make sure you post your video card/chip details. If you know how, make sure you update the drivers for the card/chip and also update DirectX 9c. For now, make sure that you are using software render. In VideoWave, along the top menu, go to tools options and set the rendering to software.

 

Will do

Its not a music file issue, the song files are MP3s as I stated, not protected AAC files.

So they are/have been rights free

I never had these problems with the previous versions EMC I had run on this box.

 

Athlon 64 3500+ 2.2 GHz 2000 MT/

Chipset

ATI Radeon XPress 200

Motherboard

Manufacturer: ASUS

Motherboard Name: A8AE-LE

HP/Compaq motherboard name: AmberineM-GL6E (Mega Transfers/second)

Memory Installed 1 GB (2 x 512)

250 mg hard drive 85% available.

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Will do

Its not a music file issue, the song files are MP3s as I stated, not protected AAC files.

So they are/have been rights free

I never had these problems with the previous versions EMC I had run on this box.

 

Athlon 64 3500+ 2.2 GHz 2000 MT/

Chipset

ATI Radeon XPress 200

Motherboard

Manufacturer: ASUS

Motherboard Name: A8AE-LE

HP/Compaq motherboard name: AmberineM-GL6E (Mega Transfers/second)

Memory Installed 1 GB (2 x 512)

250 mg hard drive 85% available.

 

How do I update DirectX?

Chipset has been updated, and software rendering is now on

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stevehas,

 

I was having a similar problem, one of several, with the software. I was able to create slideshows using VideoWave, but as soon as I selected My Music in order to add background music, the whole thing would become unresponsive. Last night, I simply moved the songs that I wanted to use, from My Music to My Documents, and the thing worked flawlessly. You may want to try moving your music to a different folder and see if that helps.

 

Good luck.

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stevehas,

 

I was having a similar problem, one of several, with the software. I was able to create slideshows using VideoWave, but as soon as I selected My Music in order to add background music, the whole thing would become unresponsive. Last night, I simply moved the songs that I wanted to use, from My Music to My Documents, and the thing worked flawlessly. You may want to try moving your music to a different folder and see if that helps.

 

Good luck.

 

Thanks

updating the driver, and directx fixed the music issue, but now I have problem no. 6 with this "new" software.

When I add a transition to a slide show the videowave crashes, and wants to send an error report.

Software rendering is set on, but when I do the graphics test EMC changes it back to hardware rendering.

I do not believe this software was ready for release when it went to market.

 

I'm begining to understand why it was so much cheaper than Adobe.

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Thanks

updating the driver, and directx fixed the music issue, but now I have problem no. 6 with this "new" software.

When I add a transition to a slide show the videowave crashes, and wants to send an error report.

Software rendering is set on, but when I do the graphics test EMC changes it back to hardware rendering.

I do not believe this software was ready for release when it went to market.

 

I'm begining to understand why it was so much cheaper than Adobe.

 

I don't crash when I add a transtion in VideoWave. :)

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I suppose it may look that way from your point of view, but in reality, the percentage of users having problems is rather low. It's a simple fact that all software does not run on all hardware/software combinations. When WinXP was first released, there were more than 3,000 KNOWN bugs, but it was released anyway. As software gets more and more complex, I'm afraid the consumer will just have to deal with it.

 

Adobe's products aren't flawless. Just read through their user forums!

 

You are right, and I understand your valid points.

However comparing an OS to a program like EMC is a bit of a stretch don't you think?

But from my perspective, that of a unbiased customer,

I have had precious few problems with software from either company.

That is until EMC 9. This is the basis of my new perception of this product.

To this I would add, that to date I have been unable to utilize this software package that I purchased.

Nor have I been able to find out why it crashes when I place a video transition into a slide show.

What else could this all lead me, (and probably many others) to think.

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I do not believe this software was ready for release when it went to market.

 

I'm begining to understand why it was so much cheaper than Adobe.

I suppose it may look that way from your point of view, but in reality, the percentage of users having problems is rather low. It's a simple fact that all software does not run on all hardware/software combinations. When WinXP was first released, there were more than 3,000 KNOWN bugs, but it was released anyway. As software gets more and more complex, I'm afraid the consumer will just have to deal with it.

 

Adobe's products aren't flawless. Just read through their user forums!

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You are right, and I understand your valid points.

However comparing an OS to a program like EMC is a bit of a stretch don't you think?

But from my perspective, that of a unbiased customer,

I have had precious few problems with software from either company.

That is until EMC 9. This is the basis of my new perception of this product.

To this I would add, that to date I have been unable to utilize this software package that I purchased.

Nor have I been able to find out why it crashes when I place a video transition into a slide show.

What else could this all lead me, (and probably many others) to think.

 

Something out of left field. In VideoWave, go to the top menu, select tools, options, and run the video test. Post the approximate numbers here.

 

Perhaps you are being a bit precise; do you simply mean a VideoWave transitions when you say "video transition"? If you are in software mode, you should not see any 3D transitions nor some of the page turns. Are you trying to use any of these in your production and then render in software?

 

Steve, it would be a big help if you post your computer specs in your signature so we know what you are working with. EMC 9 requires a lot more from your computer because of its redesign so comparison with earlier products is not applicable. You can add your computer specs to your signature by going to My Control at the top of the page and then look to the lower left of the window to edit your signature. Look at some of the others to see what kind of information is helpful.

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