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Problem updating to 7.1.2


Doctor Robert

Question

I must be missing something.

 

I keep dragging the toaster from the Toast 7 update folder onto the toaster in my applications folder and it opens up toast and looks like I have dragged an application in to toast that I want to burn and does not ask me to "replace the old on with the new one" as the read me file indicates.

 

Maybe someone can walk me through this.

 

Thanks!

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I must be missing something.

 

I keep dragging the toaster from the Toast 7 update folder onto the toaster in my applications folder and it opens up toast and looks like I have dragged an application in to toast that I want to burn and does not ask me to "replace the old on with the new one" as the read me file indicates.

 

Maybe someone can walk me through this.

 

Thanks!

 

You are not doing as instructed.

 

Do not drag the new application on to the Old one, as that will do exactly as you say, it will assume you want to burn the application in Toast.

 

You should be dragging the new application into the applications folder, but NOT onto another application, just into the folder. It will then replace the old version with the new version.

 

Remember dragging something onto an application in OS X means 'open the item I am dragging with the application I am dragging it on to'

 

Ian

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I have been struggling since December to update Toast 7.0 to 7.1.2 without success. It loads then, after entering the CD code, I cannot press 'continue' (only 'quit' and 'back').

 

It would not be so bad if they Roxio team had not been so utterly helpless in trying to deal with it. After verifying that the software was legitimate they have, after 6 weeks, still failed to come back with any suggestions... they simply don't have a clue and don't seem to care!

 

It seems that there are several others with the same problem. Perhaps if we all write to the computer press publicizing the complacency and ineptitude of Roxio's customer service and technical support they might take action? My guess is that having launched Toast 8, they couldn't give a stuff about toast 7 users... the only correspondence I have had, since my persistent requests for support, have been emails trying to flog a special deal on Toast 8.

 

Based on this lamentable experience, I am not inclined to invest another penny in this company's products.

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