error encoding menu

[bmoney69]

let me begin by saying i'm exhausted from this program. i've been trouble shooting since the day i bought it (2 months ago). i have a brand new system (specs at bottom) and should be more then capable of running this software but i get soo many errors in the burn/ encoding processes it's hardly worth the trouble.

 

after setting up a dvd (edit video in video wave, save to mpg-2, open mydvd, add mpg's, set up custom background movies and animated buttons) when i go to burn the disc, it encodes all the movies fine, but when it hits the menus i get an error. it's not consitant.....some time it works, (apx 1 out of 10, or even less). if i set render to hardware, it gives an error instantly. if i set to software, i get the error when it hits the menus. i've updated to direct x9c, updated my video drivers. i reboot the system just before i attempt to burn.......defragged the hard drive......i'm out of options. it is soo incredibly frustrating! if i do the render test, it defaults to hardware (i have a nvidia g-force 6600 with 512 m onboard)....but it won't burn from that.

 

please help

[gi7omy]

I've never seen or heard of that error myself - but it sounds as if it's a video card problem (especially if s/w render works for you)

[VCWU]

That Rage card won't cut the mustard in EMC 9. You need a better video card.

GrandpaBruce,

 

I know the ATI AIW 128pro was old. I was not looking for performance on EMC 9. Just can it run with software rendering ?

 

I was running EMC 6 with the same hardward on XP/Win98 and happy with the way it work (v6 using a Roxio olde DVD authoring tool). The reason I upgrade is because I hope EMC 9 will work directly with my mpg file from my Sony DVD camcorder. I hated to convert those mpg files from AC3 to standard mpeg audo (btw, the Sony SW tool kit does that).

[grandpabruce]

I also have encoder error on the menu (with 0% complete) as soon as it starts the process.

Same problem with any options of DVD, Folder or iso (all with SW rendering)

 

I have a P4 3Ghz , 700 MB, two DVD-RW 8x and 16s. Video is ATI AIW Rage 128pro with Directx 9.c, on Win XP SP2.

The OS was installed very recent and fresh with all the security update I know of.

 

A little fustratured as my Rox DVD/CD creater 6.0 was doing fine (except it does not support AC3 that I have on my Sony DVD-camcorder materails)

 

Vincent..

 

That Rage card won't cut the mustard in EMC 9. You need a better video card.

[VCWU]

I also have encoder error on the menu (with 0% complete) as soon as it starts the process.

Same problem with any options of DVD, Folder or iso (all with SW rendering)

 

I have a P4 3Ghz , 700 MB, two DVD-RW 8x and 16s. Video is ATI AIW Rage 128pro with Directx 9.c, on Win XP SP2.

The OS was installed very recent and fresh with all the security update I know of.

 

A little fustratured as my Rox DVD/CD creater 6.0 was doing fine (except it does not support AC3 that I have on my Sony DVD-camcorder materails)

 

Vincent..

[gi7omy]

Check Post #16 in this thread

[mikeben]

I got it to work. I will make it a new post. Keep an eye out for it in a hlf hour or so.

 

Where did you post the solution ? I am having identical issues with my Dell..thanks

[ggrussell]

Screen lock? Are you referring to the display power settings? This turns the display off with or without a screensaver.

 

Go to the DIsplay Properties

Click on the Screensaver TAB

In the Lower right corner, click on the POWER button.

In the Power Scheme section, click on the drop-down list and select 'ALWAYS ON'

 

That effectively turns off this feature.

[Roxio Fan 1]

Provided you aren't using a laptop, I'd recommend disabling the Windows screensaver completely and using the big button on the front of the monitor - the best screensaver/power saving device going

 

I did disable the Windows-XP screen saver but the screen lock always came on without the screen saver. I tried various ways of avoiding the screen lock appearing, including making it a password-less login, but could not prevent the screen lock from appearing. I finally came up with this mechanism of setting up the screen saver to come up after a very very long time. This seemed to prevent the screen lock and the screen saver from coming up.

[gi7omy]

Provided you aren't using a laptop, I'd recommend disabling the Windows screensaver completely and using the big button on the front of the monitor - the best screensaver/power saving device going

[Roxio Fan 1]

I finally fixed the problems using this procedure.

 

When I leave the system running for some reason the screen lock comes ON, even though the screen saver is disabled and the Power Options in Windows Control Panel is set so that the system does not go into standby. I changed the screen saver to come on after a very long long time (a large value like 9999 minutes), so that the screen saver never comes on while the movie and menus are being encoded and the DVD is burned. Once I did this, the Double Layer DVD was burned properly without any problems.

 

Here is what I think was happening:

It seems like the Roxio software stops encoding the current movie or menu, when the screen lock appears. When you key in your password the Roxio software moves on to the next step which is encoding another movie or menu in your project. Finally, when it "completes" encoding all the movies and menus, it either puts out an error dialog box with the error 80004005 OR it goes ahead and burns the DVD which is incomplete.

 

I discovered this by chance: When it started the encoding the main movie which was around 3 hours long, I noticed the screen lock coming ON after 15 minutes, when it was only done with a very small fraction of the movie. I quickly keyed in the password to get back in, and a few seconds later the Roxio window refreshed itself and determined that it was done encoding 100% of the movie!!

 

The Roxio software, I am sorry to say, crashes often and is very slow when you try to perform certain types of operations, like creating menus or moving them around. Further, if it gets really, really slow, it invariably crashes the whole box and the system reboots. I can try increasing the RAM from 512MB to 1GB or 2GB, but I don't believe it will solve the issues I am seeing.

 

Regards.

[Roxio Fan 1]

When I hit the "Burn" button, I get the following error message after a very long time, while it is going through the last steps of Encoding the menus. The message I see is:

80004005 Error while Encoding Menu

 

It took me quite some time to get the menus to the way I wanted it and now this. :-(

 

I tried PAL and NTSC with the same results.

 

I have been able to burn a DVD, if I do not have menus, but then I ran into a different problem, where it clipped the last 15 minutes of the video! I'll raise this as a separate issue, when I have this one solved.

 

I have an ATI AIW 8500DV graphics card, if that's a clue to this problem but I doubt it, given the similar problems others are having.

 

I would really appreciate some help!

 

Regards.

 

 

A further update.:

 

My menus are simple ones without animation. I merged the 3 sub-menus (that point to the individuals chapters in the movie) into a single menu.

 

Now when I try to burn to disc, it goes through without erros. But...

 

When I played the disk I observed the following problems:

1) Submenu is missing

2) Top Level Menu is missing

3) Disc shows only the content in the first 3 chapters, i.e., only a third of the content is present.

 

The size of the ISO file is only around 2.5G.

 

I have also found that the software crashes or becomes very slow. I find the best way to do any form of editing including menu creation is to work a little bit, save to disk, close application and then reopen it.

 

Regards.

[bmoney69]

ok, ironically, after updating windows, i don't get the endocing error i was getting when i tried to render from hardware (the "between the pins" error). however, i still get the encoding error when it hits the menu, at least now it's consistant for SW and HW.

[gi7omy]

I restored my computer to a time before I allowed about 50 MS XP Security updates and then I was able to encode the video.

 

Great fun when the goalposts get moved (and the pitch direction changes) isn't it

[FLHaus]

yes. if i render with software it encodes the movies fine, and crashes as soon as it hits the menus (and i've tried the menus several ways, as MPG's and also as the video wave program file, both crash the same way). if i render with hardware, i get a an error something about nothing between the pins??....no idea.

 

 

I was dealing with that error last night. It is the most ambiguous error I have ever seen. It went away when I did the rollback I mentioned in an earlier post. I restored my computer to a time before I allowed about 50 MS XP Security updates and then I was able to encode the video.

[bmoney69]

yes. if i render with software it encodes the movies fine, and crashes as soon as it hits the menus (and i've tried the menus several ways, as MPG's and also as the video wave program file, both crash the same way). if i render with hardware, i get a an error something about nothing between the pins??....no idea.

[gi7omy]

Did you try with software rendering (or vice versa) and see if that makes any difference?

[bmoney69]

don't feel bad.....i have an Nvidia g-force 6600 with 512 meg dedicated and it won't render from my card....what gives with this software....seriously, if i could, i would return it in a heartbeat.

 

it works fine if you use non-animated menus and buttons, but with an animated menu background and animated buttons....forget it.

 

i don't mind the time it takes to render.....actually, on my machine, it doesn't take long at all....i'd say only about 5-10 minutes before i hit the error.

[gi7omy]

That ATI card only has 64 MB of memory - that's not really enough

[Roxio Fan 1]

When I hit the "Burn" button, I get the following error message after a very long time, while it is going through the last steps of Encoding the menus. The message I see is:

80004005 Error while Encoding Menu

 

It took me quite some time to get the menus to the way I wanted it and now this. :-(

 

I tried PAL and NTSC with the same results.

 

I have been able to burn a DVD, if I do not have menus, but then I ran into a different problem, where it clipped the last 15 minutes of the video! I'll raise this as a separate issue, when I have this one solved.

 

I have an ATI AIW 8500DV graphics card, if that's a clue to this problem but I doubt it, given the similar problems others are having.

 

I would really appreciate some help!

 

Regards.

[FLHaus]

Your problems and steps to correct them sound freakishly similar to mine. I'm currently burning an image to my dive right now, and if it works, I'll let you know. One thing that glares out at me is that we are both using HP systems that are similar. My opinion is that DirectX 9 needs a patch, EMC 9 needs a patch, and probably NVIDIA needs an update to the drivers. I have a ticket in with EMC to see if there is any activity with regard to this. I will also let you know if I hear anything in that regard. Until then Reboot often and vigilantly save your work after each step - This is my motto and forced habit with EMC 9.

 

I got it to work. I will make it a new post. Keep an eye out for it in a hlf hour or so.

[gi7omy]

Couple of things to try in the short term (if you haven't tried already)

 

Go to control panel>system and in Advanced, set for 'best performance'

Also - set pagefile to be equal for both max and min values (double your physical RAM)

Switch the desktop to 'Classic'

Shut down any running apps (IMs and so on) and perhaps disable the screensaver (the button on the front of the monitor is the best screensaver going anyway)

 

It will take time to render - there's no getting round that

[bmoney69]

i get the errors no matter where i try to burn it to....iso, or to disc. i get the errors during the encoding process.....if i get thru the encoding, i never have an issue during the actual burn.

 

yes, i've updated everything, and reboot often. i agree.....patches are needed.

[gi7omy]

The patch will apply to XP as well - it's just that with the Vista launch date just round the corner they want to be sure it works there too rather than have to issue another one right away.

 

That's how I read it anyway - nobody is too sure just HOW things will work once Vista actually hits the streets. I remember the day XP launched and MS had a whole slew of 'critical updates' all ready to roll when you satarted up (and seeing how some of the 'critical' updates worked on XP, especially IE7, it's as well to hold back

[FLHaus]

Just a fyi

 

There is a patch due out for EMC 9 but this is being held back until Vista is released (to see how it works with that)

 

In the interim, upgrade DirectX and video drivers (you will need to do that anyway)

 

I performed the upgrade to DirectX and it didn't help me. It was released on 9 January. All my drivers are also up to date.

 

I think it is BS that they may have a fix, but are waiting for Vista. I guess us XP users are chopped liver.

[gi7omy]

Just a fyi

 

There is a patch due out for EMC 9 but this is being held back until Vista is released (to see how it works with that)

 

In the interim, upgrade DirectX and video drivers (you will need to do that anyway)