capture now not working

[Deece]

I can see this topic has been an issue for some other users so apologies for re listing.

 

I have a Sony handycam (DV) which is connected to the computer via a firewire lead. I can see and play the video but the capture now button is grey out. I am running windows XP sp2 with all the latest updates. When I use Pinnacle 10 it works Ok, which suggest the Fire Wire connections are OK. I do not like using the Pinnacle 10 as When I try to burn a DVD is looses the sound (that is another story). I have checked John at Roxios tips and have checked that it is a OHCI Compliant IEEE 1394 Bus Host Controller.

 

Any ideas or suggestions would be very helpful.

[Jeans]

I am also try to capture using sony dv handycam and have no problems until suddenly getting a "failed to create album" message. I uninstalled program and did a clean reinstall, was online 3 times with tech support via IM and they cannot help! I was able to capture about 30 videos before this problem arose. No new programs I need to fix this!!!!!!!!!!!!!!!!!!!!!! Can anyone help?

[Deece]

I can capture using the sony software called Movieshaker but it is not very good and only captures small clips. I can also capture in Pinnacle 10 but loose the sound when buring a DVD. I have not tried Movie Maker. I give it a go tonight.

[ggrussell]

RIGHT mouse click on MY COMPUTER

Choose MANAGE

on the left side choose DEVICE MANAGER

In the right pane, click on the + beside IEEE 1394 Bus host controller

Tell us what is listed

 

We have seen some problems with certain IEEE chipsets.

[sknis]

I am also try to capture using sony dv handycam and have no problems until suddenly getting a "failed to create album" message. I uninstalled program and did a clean reinstall, was online 3 times with tech support via IM and they cannot help! I was able to capture about 30 videos before this problem arose. No new programs I need to fix this!!!!!!!!!!!!!!!!!!!!!! Can anyone help?

 

I hope that angry face is for the outfit that updated software that you put on your computer. Did you see the issue about IE 7 and WMP 11? Did you get recent updates from your anti-virus supplier? What other programs could have updated?

 

In the meantime, use Windows restore to get you back to where you can capture and then start adding Windows and other updates until you figure out which of those programs/updates is the culprit.

 

Since the program worked before, it should work now if you get rid of the troubling update.

[Deece]

I purchased a new Fire Wire card over the weekend with a new lead And the capture now button is still greyed out. This is so frustrating. What else could I try?

[Deece]

I have just tried another set of leads but still no good

[gi7omy]

OK - is the camera being recognised by Windows and can you capture in Movie Maker or using the Sony s/w?

[ggrussell]

Sorry you went out and made new purchases, but it does narrow down the search. When you connect the camcorder, you do have it in PLAYBACK mode and not record mode? I've done that accidently.

[Deece]

Hi

 

I have checked this and it is in playback mode.

[Deece]

Hi Gary

 

I managed to list up the details about the host controller

 

VIA OHCI Compliant IEEE 1394 Host Controller

Manufacturer VIA

Driver 5.1.2535.0 (microsoft)

No Conflicts.

[GladiatorsFan1]

I can see this topic has been an issue for some other users so apologies for re listing.

 

I have a Sony handycam (DV) which is connected to the computer via a firewire lead. I can see and play the video but the capture now button is grey out. I am running windows XP sp2 with all the latest updates. When I use Pinnacle 10 it works Ok, which suggest the Fire Wire connections are OK. I do not like using the Pinnacle 10 as When I try to burn a DVD is looses the sound (that is another story). I have checked John at Roxios tips and have checked that it is a OHCI Compliant IEEE 1394 Bus Host Controller.

 

Any ideas or suggestions would be very helpful.

 

Deece,

 

I've not read this entire thread, so I hope you have figured out a solution to your issue. If not, I'll share with you what I did:

 

I've been having the exact same problem with the Capture Now button. This has been an issue for me for two days now and I have production video that I must deliver to a local pro hockey team, so I was scrambling to troubleshoot and find the problem with this MOST frustrating of issues.

 

I've solved my problem and it looks like it was a device issue of sorts. When I went to My Computer, Manage, Device Manager, I found something I did not expect: My Cisco Systems VPN Adapter was marked disabled. Now, the only thing I've installed recently on my PC (subsequent to Roxio) was the software for my new HP Photosmart D5160 printer. This software package, when fully loaded, is a HUGE bundle of software, too many to enumerate here. As far as I know, this may or may not have anything to do with the disabling of my Cisco VPN Adapter. All I know is, when I uninstalled the HP software, then re-enabled my Cisco VPN adapter, the "Capture Now" button is enabled.

 

I'm going to experiment a bit more but not now as I have production demands on me.

 

Here's my work environment:

 

OS: Windows XP Pro SP2

Camcorder: Canon ZR-800 (Mini DV)

Software: RoxioMyDVDStudioPremierv9

 

Problem Description:

Media Import "Capture Now" button greyed out, but used to work fine. During the time this was an issue, I was able to use the Windows Movie Maker capture with no problems.

[ggrussell]

I have an older Sony TRV740 digital 8mm and my firewire chip set is also VIA. Have never had this problem. Very puzzling since you have tried two different cables, too.

[gi7omy]

When you say 'now not working' - did it work up until now?

 

If so - have you added anything to the computer (even MS updates such as WMP11 or IE7)?

 

There have been reports of those causing problems

[Deece]

Hi

 

It did not work from the first install of Media Creator 9

[gi7omy]

There have been some reports (can't recollect where) about the lead for the camera - it seems some work and some don't. Is it a Sony supplied lead or a third party one?

 

Strange as it may seem, I did google that problem some time back and people were reporting that high quality leads didn't work - cheap and cheerful ones did.