Vista Error

[MarcP]

I get this message now when starting Vista after the Media Creator 9 install.

 

This driver is blocked due to compatibility issues.

 

Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically display a website that lists steps you can take.

 

Driver: Sonic Slutions DLA

Publisher: Sonic Solutions

Location: Not Available

 

A driver is installed that causes stability problems wiht your system. the driver will be disabled, Please

contact the driver manufacturer for an update that is compatible with this version of windows.

 

There is no online solution and Roxio support site is useless.

[The Highlander]

And don't overlook the fact that as Vista is barely 24 hours in the wild, it is going to take time to get the patch out - it won't happen overnight

 

You so correct on that comment

[boatdrink]

[i have a toshiba machine with VISTA premium running. I tried the several fixes mentioned here in the forums. THe KB update removal, the Safeboot start- uninstall one. Nothing seems to work.

[John at Roxio]

I just read the post from John earlier today. I removed the MS update but it made no difference whatsoever....still an annoying error message very 15 seconds.

 

This is with the Dell pre-installed Roxio My DVD. I have the application completely de-installed (at least I think I do?) and still the error...weird!

 

HELP, THIS IS A PAIN

 

Roxio MY DVD isnt a Vista compatible application. You will likely have to do a clean uninstall of that application. Let me see if I can grab you some directions specific to that app.

[iNexxFear]

Thanks John. Everyone who bought a Dell XP or MCE 2005 machine and upgrades to Vista will have this problem. I thought I had got rid of the error by removing all windows updates and then running the add/remove in safe mode, but no, somehow the error keeps re-surfacing....just will not go away.

 

Any more thoughts on how to remove it once and for all?

 

I'm beginning to wonder if it has something to do with what "Options" Vista has enabled (via the version that you bought. )

 

I have the ultimate installed on my machine, and it was done via a "clean-install" upgrade from an XP Home edition supplied to me via Sony.

 

Those who did get it resolved what edition of vista are you running?

 

Those who can not get it to go away , what edition are you running?

 

I think Ajax might have it narrowed down... I wonder if it has something to do with the Media Center or other functionality included in some of these Vista editions. Because I know that ultimate includes a DVD writer application.

 

Does that sound logical?

[Moosehouse]

And don't overlook the fact that as Vista is barely 24 hours in the wild, it is going to take time to get the patch out - it won't happen overnight

 

Yes but they've had since October and everybody else seems to have had theirs ready. Nero have...

[Russ999]

I just want to let everyone know that we are looking into this and we hope to have a simple way to remove the DLA software soon. As far as Vista compatibility goes, EMC 9 was written to be fully compatible with Vista. As Vista evolved from RC 1 to RC 2 and now the final release, many changes were made in Vista itself and we have to adjust a couple of things so that everything will work properly. As was stated, this isnt an overnight thing, but we are working on it as priority 1.

 

Thanks John. Any "guesstimate" on a release date for a DLA removal tool? Are we potentially looking at weeks/months, or more like hours/days?

 

At present my Vista PC is just about unusable as the DLA error pops up in the middle of the screen every 5 seconds and can't be disabled, and my DVD drive is disabled as a result so I cannot install software.

 

At my office, 4 people have installed Vista. Three of us on Dells (me on laptop, two on desktop), and another on a toshiba laptop. ALL four of us have had this same problem. This is a HUGE issue and there will be thousands of people all over the world looking for a solution. I appreciate it is number 1 issue for your company... set up a Paypal "developer overtime / pizza fund" and I'll gladly donate a few pounds if it means it'll get sorted quicker.

 

Thanks,

Russ.

[Beerman]

Russ, since I don't have the problem you're having, and this is a guess, uninstalling Drag to Disc which should be listed separately, and see if that helps. I never did get this message but I uninstalled D2D right after the EMC install.

[RonC]

For those of you who have encountered the the very annoying "Incompatible Driver" error message related to the Sonic Solutions DLA driver I have found a potential (albeit imperfect) solution ...but only if you have a Domain.

 

It turns out that you can eliminate the message by configuring your Group Policy Settings for the new "Program Compatibility Assistant". I'm not sure how you would do this if you don't have a Domain. Fortunately I do and was able to edit the group policy but only after several hours of research. If you do not have a Domain I don't know how to help. But if you do and you are a Domain Admin or have access to a Domain Admin login you can start here:

 

http://windowshelp.microsoft.com/Windows/e...de71033.mspx#E4

 

In order to do this I had to add my new machine to the Domain and then login as a Domain Admin. Then I executed the gpmc.msc (Group Policy Management Console) and added my Domain to the console.

 

Then I had to add my computer to the domain view before I could actually change the settings described at this link:

 

http://technet2.microsoft.com/WindowsVista...3.mspx?mfr=true

 

Seems like an awful lot of work just to get rid of an annoying error message that won't go away.

 

-ron cicotte

[tbrewst]

Have a look at this:Vista

[Beerman]

I'm running a clean install of Vista and have not seen that error. After I installed EMC9, I immediately removed Drag to Disc and shutdown the Media Manager.

As far as I can tell, EMC is working on my system. I will say that I haven't used it that much as compared to my XP system but what I have done, has worked well.

[John at Roxio]

Hi all,

We are frustrated by this particular problem right now. We believe the Vista Update is blocking one of our drivers that is compatible with Vista as if the file was not compatible with Vista. We are working with Microsoft to figure out how this happened, and how we can correct the issue. Hopefully it will be corrected fairly soon.

 

Tom

 

I quoted this because I think this summs up the problem as well as the solution. I am going to close this thread down now.

[iNexxFear]

Your not the only one getting this, and I can agree that DLA can be uninstalled... But I just followed the regular install process that I did in XP (because the website states its compatible!)

 

Now I see this, which makes me wonder!

 

I'm going to try to ignore it for a bit until Roxio determines if a patch is adequate.... I'll investigate more when I get a chance... Keep me posted if anyone hears differently!

 

I get this message now when starting Vista after the Media Creator 9 install.

 

This driver is blocked due to compatibility issues.

 

Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically display a website that lists steps you can take.

 

Driver: Sonic Slutions DLA

Publisher: Sonic Solutions

Location: Not Available

 

A driver is installed that causes stability problems wiht your system. the driver will be disabled, Please

contact the driver manufacturer for an update that is compatible with this version of windows.

 

There is no online solution and Roxio support site is useless.

[John at Roxio]

Thanks for the help, but you didnt respond to my porposed work around for this issue. Does that work for you too?

[grandpabruce]

Your not the only one getting this, and I can agree that DLA can be uninstalled... But I just followed the regular install process that I did in XP (because the website states its compatible!)

 

Now I see this, which makes me wonder!

 

I'm going to try to ignore it for a bit until Roxio determines if a patch is adequate.... I'll investigate more when I get a chance... Keep me posted if anyone hears differently!

 

 

Two packet writers, on the same machine, conflict:

 

http://forums.support.roxio.com/index.php?...ost&p=90934

[silver]

RB789302459.3269

 

Now how in the world would I have missed that ? !!!

 

[John at Roxio]

Update:

Roxio is currently working on a resolution to this issue. The error, while annoying, will not effect Easy Media Creator 9's functionality. However, if you wish to eliminate the error, the only work around at this time is to temporarily remove the update. If you wish to reinstall the update at any time, the Microsoft Knowledge Base article offers a link to re-download it.

 

Please read the Microsoft Knowledge Base article The Windows Vista Application Compatibility Update before continuing. Removing this update may effect other applications on your computer.

 

To remove the update:

 

Go to Start -> Control Panel -> Under Programs, click Uninstall a program.

On the left of the Programs and Features window, click View installed updates.

After the Installed Updates window loads, scroll down to the Microsoft Windows payne.

Right-click Update for Microsoft Windows (KB929427) and select Uninstall.

Rather than restart your system, shut it down completely and then reboot. The error should be eliminated.

[grandpabruce]

Now how in the world would I have missed that ? !!!

 

 

I don't think it is the only thing that you missed. LOL

[grandpabruce]

I get this message now when starting Vista after the Media Creator 9 install.

 

This driver is blocked due to compatibility issues.

 

Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically display a website that lists steps you can take.

 

Driver: Sonic Slutions DLA

Publisher: Sonic Solutions

Location: Not Available

 

A driver is installed that causes stability problems wiht your system. the driver will be disabled, Please

contact the driver manufacturer for an update that is compatible with this version of windows.

 

There is no online solution and Roxio support site is useless.

 

Uninstall Sonic DLA. It will conflict with EMC 9's Drag to Disc.

[iNexxFear]

Two packet writers, on the same machine, conflict:

 

http://forums.support.roxio.com/index.php?...ost&p=90934

 

I agree with your statement, but Roxio did the installation as far as I can see... I just installed the Roxio Creator 9 cd, allowed it to process, installed the content CD allowed it to process, and now as "MarcP" noticed we recieve this error.

 

Roxio states Easy CD 9 is Vista compatible, but then again if components of it are not, they need to offer us with a installation process or update that corrects this issue.

 

I think thats what individuals are trying to say here and I agree experiencing this process first hand.

 

Not trying to be a pain, but just noticing that there is a Vista incompatibility imposed by the default install process.

[Dylan Penhale]

Are you upgrading or doing a clean install? I always find I have less problems doing a fresh install of any OS vs. an upgrade install which I don't think is anything but a wish for trouble.

As far as the Vista capable sticker, that just means it can run 'some' version of Vista and doesn't necessarily mean you'll find that it runs it well so beware.

 

Yeah it was an upgrade.. I had heard the upgrade was a lot better on vista so I thought I would give it a go. Vista warned me about the Roxio software before I did the upgrade so I un-installed it all with the intention of re-installing it afterwards.

 

I'm sure you've seen it but this is what I am seeing.. Disabled Drivers Screen Grab.

 

I guess the reinstall is the next step, but I'll wait a bit longer to see if the fix is eminent. I really don't want to have to do that as the rest of the machine is fine. It must be frustrating for Roxio though, if they have already issued MS with the updated driver details as they say and are having it blocked. But if that is the case, can't we have it so we can at least install it and get rid of this error message?

[Russ999]

Hi John,

 

I tried the work around, did not work for me. Unfortunately I can't add this machine to a domain to try the above... but all that seems to do is hide the popup rather than actually fix the driver, which doesnt bring my dvd drive back

[dlebryk]

I'm running a clean install of Vista and have not seen that error. After I installed EMC9, I immediately removed Drag to Disc and shutdown the Media Manager.

As far as I can tell, EMC is working on my system. I will say that I haven't used it that much as compared to my XP system but what I have done, has worked well.

 

I'm with Beerman on this one. This thread scared me enough to not install EMC9 on a Vista Home Premium clean install. Just did the install with a bunch of caveats, and the software is working great.

 

Well I had some DVD's to burn and Vista's DVD burning does not work worth beans (even when you set the options to finalize the DVD session), the DVD will only play on a computer and not a standalone DVD player. So I needed EMC9 for movies.

 

Just to reinforce, the install was custom. I went through all the options in install and deselected things that Vista takes care of anyway, like the media import and media manager, backup my PC, photosuite, and plug and burn (every one of those things is a core function of Vista - you don't need them). And just like Beerman, I uninstalled Drag to Disc immediately. Oh, I'm running Windows 1 care live, so I disabled the virus and ad removal function during install.

 

Honestly, the software runs better today than it did on XP. Know it doesn't help you with the DLA problem - but this is the first time ever that I'm actually happy with Roxio and this package. Go figure.

[gi7omy]

The Roxio EMC9 suite installs Drag to Disc which is incompatible with Sonic DLA which is NOT installed by EMC9

 

Both these programs existed separately before the merger

 

If you had installed Nero with InCD you would have EXACTLY the same problem no matter what OS you used

[John at Roxio]

Thanks John. Everyone who bought a Dell XP or MCE 2005 machine and upgrades to Vista will have this problem. I thought I had got rid of the error by removing all windows updates and then running the add/remove in safe mode, but no, somehow the error keeps re-surfacing....just will not go away.

 

Any more thoughts on how to remove it once and for all?

 

Sorry I dont have enough info yet for the complete clean install. Our OEM software is different then our standard software so things get a little complicated for us here in support sometimes. My hope is that when we release the patch file for EMC 9 that it will resolve the issue with the other apps that use this same driver that Vista is complaining about.

[Beerman]

Yeah it was an upgrade.. I had heard the upgrade was a lot better on vista so I thought I would give it a go. Vista warned me about the Roxio software before I did the upgrade so I un-installed it all with the intention of re-installing it afterwards.

 

I'm sure you've seen it but this is what I am seeing.. Disabled Drivers Screen Grab.

 

I guess the reinstall is the next step, but I'll wait a bit longer to see if the fix is eminent. I really don't want to have to do that as the rest of the machine is fine. It must be frustrating for Roxio though, if they have already issued MS with the updated driver details as they say and are having it blocked. But if that is the case, can't we have it so we can at least install it and get rid of this error message?

I hear upgrades take hours. Every fresh install I've made of Vista (tested for MS) has always taken under 40 minutes.