Service Ticket Response Time?

[fantomesq]

I opened a service ticket on January 18 and as of January 31 I still haven't received a response. Roxio, what's going on? I understand delays due to Toast 8's rollout but were you not expecting increased service tickets? Two weeks should be as long as any paying customer should have to wait for a response.

[Guest ivanatrox]

please pm me the ticket number

 

also, if you can describe the issue you encountered here, probably more people can assist you

[lester511]

I opened a service ticket on January 18 and as of January 31 I still haven't received a response. Roxio, what's going on? I understand delays due to Toast 8's rollout but were you not expecting increased service tickets? Two weeks should be as long as any paying customer should have to wait for a response.

 

You are not the only person with this problem I opened a ticket on 1-16 and have not herd a word.