Product spontaneously deactivated

[jrg]

I am suddenly unable to run EMC 9. Instead of the application, I now get a message that says "The trial period has expired." I purchased my copy directly off the website in November 2006 and registered it and activated it, so why am I no longer permitted to use it?

 

[jrg]

Did you the CD KEY patch in the Installation Forum? There is a warning for that patch.

 

 

No, I did not. I never even heard of the patch you mention. I purchased the product from the online store in November, downloaded from the link that was provided after the purchase was complete, installed it and it was working just fine after registration and activation. Now it doesn't work at all and it doesn't provide any option to correct the problem.

 

I am extremely angry at this point.

 

Is it possible that you mistakenly downloaded the trial version thinking that was the full version?

 

 

No, I used the link that the online store provided me after the purchase transaction was complete.

[jrg]

Did you try the cleanup utility from MS?

 

Yes, and Easy Media Creator Suite 9 is not listed (nor is anything else that was part of that installation, no "Roxio", no "Sonic Solutions", nothing at all related).

[Beerman]

Can you get any program in the suite to start---using the Start/All Programs/Roxio Easy Media Creator 9 and by using the Home menu? Just wondering if maybe going thru the back door might work.

[gi7omy]

A thought that has just struck me - would your system have firewalled the activation process? That is - it blocked access to the Roxio servers for the product activation and that's why it dropped back to trial?

 

One cure might be a total uninstall and cleanup with the MS Cleanup Utility to remove all traces and then re-install again but making sure that the program can reach the servers for activation

 

http://support.microsoft.com/kb/290301

[jrg]

If you purchased it online, the download is only valid for 30 days and it would be up to you to backup the files you downloaded

 

Also, if you submitted a webticket before, please pm me the ticket number

 

Ivan

 

I still have the two files that were the download, it's just that they just plain won't run.

 

jrg,

It's really hard to know all the details of your problem, what might have happened, and how to fix it in a forum like this. It sounds like you need some direct support. I would encourage you to contact support through our web-based system.... http://selfserve.roxio.com/ This will create a support ticket, which will be tracked. You should describe the situation with as much detail as possible, including anything that you may have installed or uninstalled around the time when Creator stopped working, and any steps you took afterwards to try to fix the problem.

 

These forums are great, and Roxio's power users know the answers to many common questions. But when you have serious issues with Easy Media Creator, you should contact our Customer Care department directly.

 

Tom

 

Tom,

 

I tried to use the selfserve system, and, for some reason, it's not working for me. Is there another way?

[John at Roxio]

For a test, try running the patch file that I have included in this post:

http://forums.support.roxio.com/index.php?showtopic=10779

[jrg]

For a test, try running the patch file that I have included in this post:

http://forums.support.roxio.com/index.php?showtopic=10779

 

I uninstalled the product because 1) I couldn't get any part of it to work anymore, and 2) Windows started BSODing all over the place with complaints about some Sonic Solutions driver or other. Now I can't get the installer to run again. I'm really displeased with my customer experience with this product.

 

So, how can I get the installer to run without having to re-purchase the product?

 

A thought that has just struck me - would your system have firewalled the activation process? That is - it blocked access to the Roxio servers for the product activation and that's why it dropped back to trial?

 

One cure might be a total uninstall and cleanup with the MS Cleanup Utility to remove all traces and then re-install again but making sure that the program can reach the servers for activation

 

http://support.microsoft.com/kb/290301

 

I thought of that too, and disabled firewall/antivirus/everything-including-the-kitchen-sink before I installed.

[gi7omy]

Did you try the cleanup utility from MS?

[gi7omy]

PM the ticket number to Ivan (click on his name to the left of his original message and choose "Send a personal message")

 

Did you try extracting the files from the downloaded ones? They're actually a self-extract archive and will open with winzip or winrar

[Guest ivanatrox]

I uninstalled the product because 1) I couldn't get any part of it to work anymore, and 2) Windows started BSODing all over the place with complaints about some Sonic Solutions driver or other. Now I can't get the installer to run again. I'm really displeased with my customer experience with this product.

 

So, how can I get the installer to run without having to re-purchase the product?

 

 

If you purchased it online, the download is only valid for 30 days and it would be up to you to backup the files you downloaded

 

Also, if you submitted a webticket before, please pm me the ticket number

 

Ivan

[ggrussell]

Did you the CD KEY patch in the Installation Forum? There is a warning for that patch.

[Beerman]

Is it possible that you mistakenly downloaded the trial version thinking that was the full version?

[jrg]

Wow, deafening silence...

 

I don't suppose anyone is looking into what will fix this problem? I have some shoots coming up shortly and I have to deliver the final images to my clients digitally, which means I have to be able to burn.

[Tom at Roxio]

Wow, deafening silence...

 

I don't suppose anyone is looking into what will fix this problem? I have some shoots coming up shortly and I have to deliver the final images to my clients digitally, which means I have to be able to burn.

jrg,

It's really hard to know all the details of your problem, what might have happened, and how to fix it in a forum like this. It sounds like you need some direct support. I would encourage you to contact support through our web-based system.... http://selfserve.roxio.com/ This will create a support ticket, which will be tracked. You should describe the situation with as much detail as possible, including anything that you may have installed or uninstalled around the time when Creator stopped working, and any steps you took afterwards to try to fix the problem.

 

These forums are great, and Roxio's power users know the answers to many common questions. But when you have serious issues with Easy Media Creator, you should contact our Customer Care department directly.

 

Tom