the answer to any of your questions is yes....i've tried that. i've come to the following conclusion....if you use one of the standard menus, without customizing anything and without animated buttons...your success rate goes up. however, if you try to add custom background movie with animated buttons...your success rate drops to about 0. here is my ticket number and the email i got from roxio and yes...i did everything on the sheet and then some, even re-installed the program....twice. now i have all these great homemade custom DVD's that i can't burn....if anyone has had this error and has found a way around it...please let me know!
thanks!
Your ticket # is :318921
Thank you for Contacting Roxio Technical Support
Note: You cannot reply to this email
If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.
Knowledgebase - <http://search.roxio.com/> We are always looking for ways to improve so please click on the link below to complete our online support survey.
1.) Try using different media and burning at a lower speed.
2.) Scan your computer for viruses and spyware.
3.) Please update your antivirus software If you do not have any anti-virus software please go to one of the following web sites to do a free online scan.
Important Note: Ad-Aware is not a Sonic/Roxio application and as such Roxio does not offer any warranty or assistance with this application. By using this application you understand that Roxio does not assume any responsibility or liability for problems arising from its use.
4.) Run Disk Defragmenter on your Hard Drive; a. On your Desktop select Start -> Programs -> Accessories -> System Tools b. Choose Disk Defragmenter
5.) Run Disk Cleanup on your Hard Drive; a. On your Desktop select Start -> Programs -> Accessories -> System Tools b. Choose Disk Cleanup
6.) Disable your startup items using MSCONFIG
a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable All" button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes. For optimal performance, only Anti-Virus or Firewall software should be enabled.
7.) Get a firmware update for you recorder from the manufacturers website or your PC manufacturers website
8.) Update to the latest version of Direct X from the Microsoft website below:
a. To find out what video device you need to update you can click on start, run, and type "dxdiag" and press enter.
b. Click the display tab at the top of that window and that will tell you the manufacturer of you video device.
If you still have problems:
10.) Check Your Drive Connection
Other devices may be interfering with the CD-R/RW drive. Disconnect all other removable devices, then try recording again. If there is still a problem, try the following.
a. Optimal Hardware Configuration
All hard drives are placed on the Primary IDE, check that the drives are correctly set as master/slave. CD-ROM/CD-R/RW drives are placed on the Secondary IDE, set the recording drive as the "master". If you are using a USB or IEEE devices, disconnect them.
b. Update your chipset
Windows 95/98/ME Users
Right click on [My Computer] and select [Properties] from the menu. Click on [Device Manager], then click to open [Hard Disk Controllers]. You will find: the Primary IDE Channel controller, the Secondary IDE Channel controller and a brand name controller, e.g. Intel, SIS, VIA, etc. The brand name controller is what needs to be updated. Please visit their website to obtain these updates.
Win NT/2000/XP Users
Right click on [My Computer] and select [Properties] from the menu. Click [Device Manager] on the [Hardware] tab, then click to open the [iDE ATA/ATAPI (hard disk) controllers] section. You will find: the Primary IDE Channel controller, Secondary IDE Channel controller, and a brand name controller, e.g. Intel, SIS, VIA, etc. The brand name controller is what needs to be updated. Please visit their website to obtain these updates.
c. Configure Windows
Make sure that your operating system has been fully updated. Visit the Microsoft website to acquire these updates.
If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.
Question
bmoney69
the answer to any of your questions is yes....i've tried that. i've come to the following conclusion....if you use one of the standard menus, without customizing anything and without animated buttons...your success rate goes up. however, if you try to add custom background movie with animated buttons...your success rate drops to about 0. here is my ticket number and the email i got from roxio and yes...i did everything on the sheet and then some, even re-installed the program....twice. now i have all these great homemade custom DVD's that i can't burn....if anyone has had this error and has found a way around it...please let me know!
thanks!
Your ticket # is :318921
Thank you for Contacting Roxio Technical Support
Note: You cannot reply to this email
If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.
Regards,
Roxio Technical Support
<http://support.roxio.com/>
Have you tried our online self-service tools? For instant support, please try one of the tools below:
Roxanne - <http://roxio.com/en/support/nh/index.jhtml>
Knowledgebase - <http://search.roxio.com/> We are always looking for ways to improve so please click on the link below to complete our online support survey.
<http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml>
Thank you for your comments and we appreciate the feedback Thank you for contacting Roxio Technical Support
That error can be caused by a number of things.
Please update PX Engine:
http://images.roxio.com/en/support/pxengine3_00_58a.zip
Make sure the filenename does not have any unusual characters in it such as "&".
Closing out all programs running in the background, and defragging the system on a regular basis may help with this problem.
Try the tips below to see if it helps with your problem.
First make sure DMA is enabled:
Enable DMA. Direct Memory Access enables better efficiency of data. For more info, check how to enable DMA.
http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx
1.) Try using different media and burning at a lower speed.
2.) Scan your computer for viruses and spyware.
3.) Please update your antivirus software If you do not have any anti-virus software please go to one of the following web sites to do a free online scan.
http://housecall.trendmicro.com/ OR http://www.symantec.com/securitycheck/
There are many free programs out there to check for spyware.
Here is a link for the free version of Ad-Aware.
http://www.download.com/Ad-Aware-SE-Person...tml?tag=lst-0-2
Important Note: Ad-Aware is not a Sonic/Roxio application and as such Roxio does not offer any warranty or assistance with this application. By using this application you understand that Roxio does not assume any responsibility or liability for problems arising from its use.
4.) Run Disk Defragmenter on your Hard Drive; a. On your Desktop select Start -> Programs -> Accessories -> System Tools b. Choose Disk Defragmenter
5.) Run Disk Cleanup on your Hard Drive; a. On your Desktop select Start -> Programs -> Accessories -> System Tools b. Choose Disk Cleanup
6.) Disable your startup items using MSCONFIG
a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable All" button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes. For optimal performance, only Anti-Virus or Firewall software should be enabled.
7.) Get a firmware update for you recorder from the manufacturers website or your PC manufacturers website
8.) Update to the latest version of Direct X from the Microsoft website below:
http://www.microsoft.com/downloads/details...;DisplayLang=en
9.) Update your video and sound drivers:
a. To find out what video device you need to update you can click on start, run, and type "dxdiag" and press enter.
b. Click the display tab at the top of that window and that will tell you the manufacturer of you video device.
If you still have problems:
10.) Check Your Drive Connection
Other devices may be interfering with the CD-R/RW drive. Disconnect all other removable devices, then try recording again. If there is still a problem, try the following.
a. Optimal Hardware Configuration
All hard drives are placed on the Primary IDE, check that the drives are correctly set as master/slave. CD-ROM/CD-R/RW drives are placed on the Secondary IDE, set the recording drive as the "master". If you are using a USB or IEEE devices, disconnect them.
b. Update your chipset
Windows 95/98/ME Users
Right click on [My Computer] and select [Properties] from the menu. Click on [Device Manager], then click to open [Hard Disk Controllers]. You will find: the Primary IDE Channel controller, the Secondary IDE Channel controller and a brand name controller, e.g. Intel, SIS, VIA, etc. The brand name controller is what needs to be updated. Please visit their website to obtain these updates.
Win NT/2000/XP Users
Right click on [My Computer] and select [Properties] from the menu. Click [Device Manager] on the [Hardware] tab, then click to open the [iDE ATA/ATAPI (hard disk) controllers] section. You will find: the Primary IDE Channel controller, Secondary IDE Channel controller, and a brand name controller, e.g. Intel, SIS, VIA, etc. The brand name controller is what needs to be updated. Please visit their website to obtain these updates.
c. Configure Windows
Make sure that your operating system has been fully updated. Visit the Microsoft website to acquire these updates.
Driver Download Links:
ATI - http://www.ati.com
Intel - http://downloadfinder.intel.com/ nVidia (nForce/nForce2, Etc.) - http://www.nvidia.com/ SiS - http://download.sis.com/ VIA (Hyperion 4in1 & Other Drivers) - http://www.viaarena.com/
ABit - http://www.abit-usa.com/
AOpen - http://download.aopen.com.tw/
Asus - http://www.asus.com/
Chaintech - http://www.chaintechusa.com/ DFI - http://www.dfi.com.tw/ EPoX - http://web.epox.com/ GigaByte - http://tw.giga-byte.com/ Intel - http://downloadfinder.intel.com/ Iwill - http://www.iwillusa.com/ MSI - http://www.msi.com.tw/ Shuttle - http://www.shuttle.com/ Soltek - http://www.soltek.com.tw/
If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.
Regards,
Roxio Technical Support
http://support.roxio.com
Have you tried our online self-service tools? For instant support, please try one of the tools below:
Roxanne - http://roxio.com/en/support/nh/index.jhtml
Knowledgebase - http://search.roxio.com/
We are always looking for ways to improve so please click on the link below to complete our online support survey.
http://www2.roxio.com/en/support/survey/gen_cust_sat_2.jhtml
Thank you for your comments and we appreciate the feedback
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