Program will not install (Corrupt Data1.cab)

[obel]

I just purchased Roxio Easy Media Creator 9 last night. I was very disappointed that it did not install, as it costs a hefty $100. I did not expect to run into issues with it, at least not on the install. I am getting informed that my data1.cab file is corrupt. So, how in the world do I go about fixing that? Do I need to call tech support, or is there some quick fix? How is Roxio's telephony tech support?

 

SOS - would like to use this $100 dollar program suite

 

PS: I have the CD version. Two CD's included in the box. One install and One content

[Beerman]

I just purchased Roxio Easy Media Creator 9 last night. I was very disappointed that it did not install, as it costs a hefty $100. I did not expect to run into issues with it, at least not on the install. I am getting informed that my data1.cab file is corrupt. So, how in the world do I go about fixing that? Do I need to call tech support, or is there some quick fix? How is Roxio's telephony tech support?

 

SOS - would like to use this $100 dollar program suite

 

PS: I have the CD version. Two CD's included in the box. One install and One content

Did you purchase the retail version or did you download it? Please explain how you installed and the exact error you get and well as posting your computer specs.

[gi7omy]

Try to copy the program file to a temp folder on the hard drive - if it fails (with cyclic redundancy error) check that the disc is clean (no thumbprints or bits of glue on it - that happened before with an earlier version - somehow CDs wound up with some of the sticky stuff from the packaging on them).

 

If that still doesn't work, you may have faulty discs and you'd need to get them replaced

[obel]

Beerman -- sorry, I had added a "PS" comment just before you replied to state that these were indeed retail CD's. I installed it standing upside down.... just kidding. But really, how many ways can you install it? I installed it normally. It hangs while 1/2 to 3/4 of the way through. I get the following Errors:

Error 1335: The cabinet file 'Disk1' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

[ABORT] [RETRY] [iGNORE]

Clicking "Abort" or "Ignore" results with "Internal Error 2350".

 

I've tried the help on the roxio support area in relation to this issue, there were only a few relevant suggestions, one as gi7omy stated -- create a temporary folder on the hard drive and try to install from that. What I've found is that my disk1.cab is completely corrupt. If I attempt to extract the .cab file - it fails part-way through telling me the archive is corrupted. The CD is completely clean. There would not be any thumbprints as I'm not that careless. I'm rather computer knowledgable as I'm a web developer. My reason for coming on here was to see if there was a known easy fix or whether I would have to get new disks. Appears it will have to be new disks.

 

Oh, my computer specs fyi:

 

CPU: core2duo 6700

HD: 250gb seagate

VIDEO CARD: ATI x1950

RAM: 2GB

[james_hardin]

If you cannot successfully copy the Program CD to the HD then you would have to conclude the disc is faulty and will have to be replaced.

 

Be a little persistent with this. Try different drives and even another PC if one is available. Even though the disc appears clean, wipe it with a soft cloth – nothing to lose at this point!

 

If store bought, see if they will replace it, otherwise you will have to contact Roxio Monday.

[gi7omy]

It does sound like a faulty disc - the reason I suggested cleaning was, as I pointed out, there was a batch one time that had the glue stuck on the things and a lot of people missed that.

 

Best to bring them back to the suppliers and get replacements