VideoWave 9 problem

[mari1729]

Easy Media Creator 9

Dell XPS 400, 1GB ram

Windows Media Center Edition, Service Pack 2

NVidea GeForce 6800 256mb (driver updated 10/22/2006)

DirectX 9 (updated today, 2/3/2007)

 

Start VideoWave9 to start a new production. Under "Add Content," select Add Photo/Video. Open a video.

 

Open Video Trimmer, choose new start/end point. Click OK. This closes. A message window titled VideoWave 9 opens. Sometimes there is no message, sometimes the message says "The current production is empty or contains invalid files."

 

Click on the Details button and sometimes it is blank. Sometimes the message says "Could not create the renderer object. This might be caused by DirectX 9.0 not being installed..."

 

The video is still visible in the Storyline, but if I click Play, the Preview is blank though I do get audio.

 

This is very puzzling. I had EMC 7 and it worked. I guess I shouldn't have upgraded??

 

Thanks for any suggestions on how to fix this.

 

ps. Note, I did update DirectX 9.0 today. In general, how do you tell which version of this that is on the computer?

[ogdens]

Easy Media Creator 9

Dell XPS 400, 1GB ram

Windows Media Center Edition, Service Pack 2

NVidea GeForce 6800 256mb (driver updated 10/22/2006)

DirectX 9 (updated today, 2/3/2007)

 

Start VideoWave9 to start a new production. Under "Add Content," select Add Photo/Video. Open a video.

 

Open Video Trimmer, choose new start/end point. Click OK. This closes. A message window titled VideoWave 9 opens. Sometimes there is no message, sometimes the message says "The current production is empty or contains invalid files."

 

Click on the Details button and sometimes it is blank. Sometimes the message says "Could not create the renderer object. This might be caused by DirectX 9.0 not being installed..."

 

The video is still visible in the Storyline, but if I click Play, the Preview is blank though I do get audio.

 

This is very puzzling. I had EMC 7 and it worked. I guess I shouldn't have upgraded??

 

Thanks for any suggestions on how to fix this.

 

ps. Note, I did update DirectX 9.0 today. In general, how do you tell which version of this that is on the computer?

 

Try this http://kb.roxio.com/content/kb/Creator/EE7000041

[steveoregon]

I had the same problem. As soon as I tried to trim a video, I got the message:

 

"Could not create the renderer object. This might be caused by DirectX 9.0 not being installed or the display adapter not fully supported by DirectX 9.0"

 

Roxio easy Media Creator 9.0 came preinstalled on my new Dell in November 06, so I was surprised when this error occurred. I assumed Dell fully tested the compatibility of this software.

 

After reading about IE 7.0 causing issues, I uninstalled IE7.0, which automatically took me back to IE 6.0.

 

Poblem solved! Just as well, IE 7.0 was causing issues with Quicktime videos as well.

[Rafiki]

Easy Media Creator 9

Dell XPS 400, 1GB ram

Windows Media Center Edition, Service Pack 2

NVidea GeForce 6800 256mb (driver updated 10/22/2006)

DirectX 9 (updated today, 2/3/2007)

 

Start VideoWave9 to start a new production. Under "Add Content," select Add Photo/Video. Open a video.

 

Open Video Trimmer, choose new start/end point. Click OK. This closes. A message window titled VideoWave 9 opens. Sometimes there is no message, sometimes the message says "The current production is empty or contains invalid files."

 

Click on the Details button and sometimes it is blank. Sometimes the message says "Could not create the renderer object. This might be caused by DirectX 9.0 not being installed..."

 

The video is still visible in the Storyline, but if I click Play, the Preview is blank though I do get audio.

 

This is very puzzling. I had EMC 7 and it worked. I guess I shouldn't have upgraded??

 

Thanks for any suggestions on how to fix this.

 

ps. Note, I did update DirectX 9.0 today. In general, how do you tell which version of this that is on the computer?

 

See my post at http://forums.support.roxio.com/index.php?showtopic=16697 as I too am gaving the same issues. I found DXDiags (Start/Run) gave me all I needed to know plus a hardware/sftware test, but VideoWave and all the rest of EM9 Video editing still doesn't work ... and no help yet from the Forum.

[gi7omy]

See my post at http://forums.support.roxio.com/index.php?showtopic=16697 as I too am gaving the same issues. I found DXDiags (Start/Run) gave me all I needed to know plus a hardware/sftware test, but VideoWave and all the rest of EM9 Video editing still doesn't work ... and no help yet from the Forum.

 

Truth to tell - we did all we could, but speaking personally, I'm completely stumped by the problem and just can't think of anything else to try (short of a total reformat and re-install of everything but I ain't gonna recommend that - bit too much like sharpening a pencil with a felling axe)

[grandpabruce]

See my post at http://forums.support.roxio.com/index.php?showtopic=16697 as I too am gaving the same issues. I found DXDiags (Start/Run) gave me all I needed to know plus a hardware/sftware test, but VideoWave and all the rest of EM9 Video editing still doesn't work ... and no help yet from the Forum.

 

Folks on the forum were trying to help you.

[Rafiki]

Folks on the forum were trying to help you.

Ooops .. let me rephrase that ... no SOLUTION yet from the Forum! I don't know if it's worth trying Roxio Tech Support?

[NCO]

Exactly the same problem here, maybe linked to Office 2007. I am not enjoying this software.

[justacting]

Excellent! This has been a major problem for several posters. Why in the devil would IE 7 even make a difference? As soon I deleted IE 7 all was well! I will try to track down the other posters. This should be part of the knowledge base. I would suggest first on the list.

[gi7omy]

IE7 and WMP11 are both Vista apps back ported to XP. Both make changes to the OS kernel and that affects a lot of programs.

 

Why this should be so, you'll have to ask Microsoft