Cannot capture videos

[loizok]

I have used this software for a year now and have had excellant results making many DVDs from a Sony camcorder. Just now I cannot capture video from the camcorder. I click on capture and everything freezes up. I have to use cont-alt-delete to escape the problem. Should I reinstall Easy media creator?

[gi7omy]

Did you install Internet Explorer 7 and/or Windows Media Player 11?

 

If you did, it's almost certain that is the problem

[loizok]

Thanks for the quick reply. No I haven't install IE because I've read that there are a lot of problems with it. I also have not installed Windows Media Player 11. This problem is baffleing me because the software worked fine till now. I have made many DVDs captured from my Sony camcorder in the year I've had the software. I'm not sure if I want to uninstall and reinstall the software for fear of looseing all the clips I've saved on my hard drive.

[gi7omy]

I'd be tempted to check on anything that may have been installed recently - even MS updates. If you can pin something down to having been installed round the time the problem occured, that could be the answer

 

Regarding your clips - you could try to copy them to a new folder out of the way and then do a clean uninstall and re-install (the back up folder won't be in the Roxio path so it shouldn't be touched)

[loizok]

Thank you.

[gi7omy]

Let us know how you get on with it -m then maybe we can look elsewhere if it still doesn't work

[loizok]

You bet. After reading previous posts, of all the problems other people had uninstalling and installing, I'm a bit apprehensive. But, I have no choice, do I?

[gi7omy]

Read the posts on clean uninstall and use the mS Clean up Util to make sure it's gone and then re-install.

 

As I said, it shouldn't hit any of your files but no harm in a backup copy elsewhere on the drive (even if you zip them up)

[loizok]

I went to Add Remove and used the repair function and it is now working. Thanks again for the help.

[gi7omy]

Any time - glad it's all working again for you