bogie Posted February 6, 2007 Report Share Posted February 6, 2007 There is supposed to be a vista patch coming for EC9. So where is it? Itunes had a problem with vista and has already released a patch for the problem. How long is this supposed to take? Link to comment Share on other sites More sharing options...
REDWAGON Posted March 11, 2007 Report Share Posted March 11, 2007 Man !!!, it's just pretty hard for me to believe that the great majority of users think that this new Vista operating system is going to be totally compatible with any other program that a person decides to install to install with it. That's just not going to happen !!! Maybe over a period of a few months or so most of these problems will get fixed, but for now, and until most of the program manufacturers have had a decent time to get their programs running right and certified for Vista, just have a little patience. I doubt very seriously if the majority of users have any idea of what it takes to get all these problems and bugs fixed. And I for one applaud Roxio for waiting for their statement that EMC is now Vista compatible until they get the entire suite certified. That's just smart !!! Otherwise, (and I use Nero as an example) if you just certify one portion of a suite program, just to say you are compatible, it makes for good publicity, but until they have the entire suite "certified" for Vista, they are going to continue to have their problems too, depending on what part of thier program you are running. Just one users opinion, which may or may not be agreed to by anyone else. Frank... Link to comment Share on other sites More sharing options...
gi7omy Posted February 6, 2007 Report Share Posted February 6, 2007 It takes as long as it takes - when it's ready it will be released. That's as much as anyone knows (always presuming MS don't do more updates and change things again as they have done since Vista was released a week ago) Link to comment Share on other sites More sharing options...
Beerman Posted February 6, 2007 Report Share Posted February 6, 2007 There is supposed to be a vista patch coming for EC9. So where is it? Itunes had a problem with vista and has already released a patch for the problem. How long is this supposed to take? Vista took more than 5 years so a few days/weeks to get it right isn't bad. I have EMC9 working on my Vista system with no problems. What is it you are having problems with specifically. Link to comment Share on other sites More sharing options...
Cazenave26 Posted March 12, 2007 Report Share Posted March 12, 2007 My problem isn't an upgrade issue as I just assembled this PC and it had 64 bit Vista on it from the start. If I didn't have such a history of problems with getting Roxio products to work on any PC, they might get the benefit of the doubt. However, I've spent more time on the phone with their support folks over the years than I care to remember. In one instance, their support folks were emailing huge files with new burn engine drivers,etc that you couldn't find anywhere on your own. After three or four days, that problem was resolved. I like their stuff (features and the like) when it runs, so I keep coming back. But, I've seen viruses do less damage than a new version of Roxio's stuff. I'll just wait for them or Microsoft to have a resolution for this one. Link to comment Share on other sites More sharing options...
gi7omy Posted March 12, 2007 Report Share Posted March 12, 2007 You didn't say what your problem actually was - but you should also be aware that there is a problem with Vista itself. MS released a 0 day patch on the release date which wrecked the Drag to Disc component in EMC9. Roxio are working on an update and Vista certification - rether than just fixing one thing, they are trying to get the entire suite certified and that is taking time. as Tom pointed out earlier in the post, 9.1 patch will be released as soon as BOTH Roxio and MS are happy with it. If your problem relates to the 'driver incompatible' message regarding DLA, the quick cure is to uninstall Drag to Disc from add/remove programs (to me it's as reliable as an igloo in the Sahara anyway and I never let it stay on any computer I work on) Link to comment Share on other sites More sharing options...
bogie Posted February 6, 2007 Author Report Share Posted February 6, 2007 Vista took more than 5 years so a few days/weeks to get it right isn't bad. I have EMC9 working on my Vista system with no problems. What is it you are having problems with specifically. i can't get the mpeg2 codec to activate Link to comment Share on other sites More sharing options...
dlebryk Posted February 10, 2007 Report Share Posted February 10, 2007 I just installed EMC9 today on my Vista system. I was very hesitant given all the DLA noise running around this forum. I'm very happy to report, the package works rather well. In fact, it works better than on XP (same computer just upgraded with clean Vista Premium Home install). Mind you, I did a custom install and did not install, all the media finder things, the photo pieces, DVD playing, etc., and I uninstalled Drag to Disc. So much of that stuff is already in Vista, it makes no sense to install them. And before the Vista install, EMC9 was acting up very very badly on this machine. Link to comment Share on other sites More sharing options...
Beerman Posted February 6, 2007 Report Share Posted February 6, 2007 i can't get the mpeg2 codec to activate That's a different problem and most likely has nothing to do with Vista. Have you tried all the suggestions posted under the activation forum? Make sure you're firewall is shutdown. Link to comment Share on other sites More sharing options...
gi7omy Posted February 6, 2007 Report Share Posted February 6, 2007 Also, read this post: http://forums.support.roxio.com/index.php?showtopic=12074 for manual activation instructions Link to comment Share on other sites More sharing options...
edsager Posted June 1, 2007 Report Share Posted June 1, 2007 There is supposed to be a vista patch coming for EC9. So where is it? Itunes had a problem with vista and has already released a patch for the problem. How long is this supposed to take? I was not going to comment on the update, believing it will come when it comes. However, I just got done with an online chat with Luis at Roxio and also a 16 minute telephone call to Roxio Customer Support and Tech Support. My main concern is that when I open EMC 9 and go to the Welcome page and click on updates, I get the following updates available for Creator 9.1 (yes, 9.1): "Backup MyPC is available for Creator 9.1 Suite users. Click below to download the update." I was told by Luis that I could not use or install this update and that the 9.1 patch would be coming soon, though he does not know when. I then called Customer Support and was told that the latest version of EMC was 8. Then she checked and said it was 9. I asked if it was 9.0 or 9.1 (also stating that the version compatible with Vista was listed as 9.1). She said that for people who purchase now, they will get version 9.1. She then referred me to tech support. The lady at tech support was very patient, but did not communicate so well. She said I did not need the 9.1 update because "there is no difference between version 9.0 and 9.1." I asked if I could download and install the Backup MyPC 2006 update and she said no. She in fact said I could not even download the update. Of course, she was referring to the 9.1 patch, not the Backup MyPC update, so we had to do the verbal tango for a little while. She then said to try and install it and if it installs then it will install, and if it does not, then I do not need it. Of course, what I found out she meant was that if the installation of the Backup MyPC update did not install, that I did not need the 9.1 update. I am not sure how she can tell whether I would need it, but that is fine. I asked why I was receiving this update if it was not for my version of EMC and she stated that everyone with EMC (whether version 9.0, 9.1 or even 7 or 7.5) will see this update, but it will not be available to them to install. (I asked Luis the same question and he said it was a “simple mistake” to receive the update notice to Backup MyPC.) I voiced my concern to the tech support woman (who was obviously bugged, but continued to be somewhat patient) that I may not be able to utilize any further updates offered for EMC 9.1 unless I have the 9.1 update. She stated (changing her mind from earlier) that the only differences between 9.0 and 9.1 are that (1) 9.1 is certified for Vista and (2) 9.1 eliminates Drag-to-CD because it does not work with Vista. However, she did not change her mind that I did not need the 9.1 patch, but if I wanted it, I would need to purchase the product again. I told her that was obviously not a very good solution and thanked her for her time. By the way, she also stated she does not know of plans to release the 9.1 version as a download for those with version 9.0. Quite honestly, I want what I was promised when I purchased EMC Deluxe 9 just a few months ago: that the software was certified to work with Windows Vista. By the way, why is the forum topic entitled, “How about us customers that already paid?” locked? Oy. edsager Link to comment Share on other sites More sharing options...
Nerus Posted June 1, 2007 Report Share Posted June 1, 2007 Very informative and yet confusing on the part of what is exactly needed for users with preinstalled EMC9.x on their preconfigured systems. Thanks for posting this information, Edsager. I have no clue why that thread was locked. Edit: I think the discussion of the thread went off to a tangent, so it was closed. On the Drag-To-Disc or Drag-To-CD. The original Sonic DLA, should be only installing up to Win2K. Roxio Drag-To-Disc, should work for Win2K as well, but it should, techinically, work on XP and so on. Link to comment Share on other sites More sharing options...
Beerman Posted June 1, 2007 Report Share Posted June 1, 2007 This is really sad as it seems support are not all on the same page. The info on 9.1 removing Drag to Disc is the first I've heard of this. There should have been a choice not to install it in the first place. Funny, I recently read on another forum that Nero, when installed in Vista, already has InCD X'd not to install. I wonder if you can install it if you wanted to or if there's just a problem with packet writing in Vista. Link to comment Share on other sites More sharing options...
gi7omy Posted June 1, 2007 Report Share Posted June 1, 2007 I installed the BUMP update on my machine here (running 9.0) and it did install and work. The DLA problem isn't sorted yet (anyway, the best thing you can do with Drag to Disc is to uninstall it and forget it ever existed - same goes for any packet writing s/w including InCD and so on) Rhy threads get locked? Usually when the argument goes 'circular' (posters keep repeating the same thing over and over and it isn't moving anywhere) or it gets abusive. When the update will arrive? Hopefully sometime before EMC20 - so don't hold your breath. We're ALL waiting for it Link to comment Share on other sites More sharing options...
mikesaint Posted March 11, 2007 Report Share Posted March 11, 2007 I've been running sonic MY DVD 6.1 on my old pentium 4 w/o any problem. I just purchased a Dell E6600 2.4 Ghz 4mb cache 2 GB ram. tried to install Roxio Creator & My DVD 9.0 DE. I guess there is a driver problem w/ My DVD. I was able to install Sonic MY DVD 4.5 and it works ok for now, I tried to install Sonic MY DVD 6.1 but it said the file was corrupt ( from a self made CD). So what are my options; stick w/ 4.5 and hope it doesn't crash? See if sonic still has record of my purchase of 6.1? Is the driver available for 9.0 DE? Thanks in advance. mgh Link to comment Share on other sites More sharing options...
granny61 Posted February 27, 2007 Report Share Posted February 27, 2007 I just went to the Dell Forum site and there is a notice there that a patch for the problem with Vista and Roxio is available. I can't find the patch on the Roxio site, but the link from Dell is a roxio link. The reason for my visiting the Dell site again was because a few days ago I re-installed Roxio Suite 9 and everything was okay. However, this morning when I rebooted I got the message that incompatible drivers had been disabled. I downloaded and installed the patch and after rebooting, the message was no longer there. My drives are in my device manager too. Below is the link I used. If you're interested in reading the post on the Dell site go to their support and go to the Forum for Vista http://docs.roxio.com/patches/d2d3290.exe Link to comment Share on other sites More sharing options...
gi7omy Posted February 27, 2007 Report Share Posted February 27, 2007 We knew about that but before anyone else dives in, be warned that the patch is for Dell computers running Vista - it is NOT aimed at anything else If you try it on XP or on a non-Dell machine, please be aware that it will NOT be supported and there are NO guarantees that it will not trash your system Link to comment Share on other sites More sharing options...
grandpabruce Posted March 11, 2007 Report Share Posted March 11, 2007 I've been running sonic MY DVD 6.1 on my old pentium 4 w/o any problem. I just purchased a Dell E6600 2.4 Ghz 4mb cache 2 GB ram. tried to install Roxio Creator & My DVD 9.0 DE. I guess there is a driver problem w/ My DVD. I was able to install Sonic MY DVD 4.5 and it works ok for now, I tried to install Sonic MY DVD 6.1 but it said the file was corrupt ( from a self made CD). So what are my options; stick w/ 4.5 and hope it doesn't crash? See if sonic still has record of my purchase of 6.1? Is the driver available for 9.0 DE? Thanks in advance. mgh Huh? Link to comment Share on other sites More sharing options...
mikesaint Posted March 11, 2007 Report Share Posted March 11, 2007 Huh? OK Bruce am I posting to the wrong group??? mgh Link to comment Share on other sites More sharing options...
gi7omy Posted March 11, 2007 Report Share Posted March 11, 2007 More like - just what is EMC9 DE? Link to comment Share on other sites More sharing options...
grandpabruce Posted March 11, 2007 Report Share Posted March 11, 2007 OK Bruce am I posting to the wrong group??? mgh No, but I have no clue what you mean by a driver for EMC 9 DE. Everything that you need to install EMC 9 DE is included on the disc or the download. Link to comment Share on other sites More sharing options...
REDWAGON Posted February 9, 2007 Report Share Posted February 9, 2007 Really nice to hear what's happening at Roxio Tom. From what you are suggesting I think there will be many users that will be happy at what Roxio has done with the 9 version. Thanks !! Frank... Link to comment Share on other sites More sharing options...
lynseyD Posted May 23, 2007 Report Share Posted May 23, 2007 hi can anyone out there offer any advice-set up new computer with vista os - Roxio 9.0DE already loaded-even when not running I get the announcement that vista has reverted to basic(colour)as opposed to Aero-is there a patch or should I be shouting quietly at Dell? Many thanks Link to comment Share on other sites More sharing options...
gi7omy Posted May 23, 2007 Report Share Posted May 23, 2007 That has been known to happen - basically, when you render it takes everything the computer (CPU, RAM and graphics) have so closing down the Aero interface is a way of squeezing extra resources Link to comment Share on other sites More sharing options...
grandpabruce Posted May 23, 2007 Report Share Posted May 23, 2007 hi can anyone out there offer any advice-set up new computer with vista os - Roxio 9.0DE already loaded-even when not running I get the announcement that vista has reverted to basic(colour)as opposed to Aero-is there a patch or should I be shouting quietly at Dell? Many thanks Browse these forums. There are about 1,000 posts on the Vista subject, but only a few on your Aero. No patch in sight, so far. Link to comment Share on other sites More sharing options...
tbrewst Posted June 3, 2007 Report Share Posted June 3, 2007 With V9.1 you do get the choice to install or not install D2D at the setup screen.It's up to you.As far as the BUMP update goes,if you installed V9.0 you get it already and the update is not needed.If you installed V9.1 then BUMP wasn't included and you need the update to install BUMP.This doesn't matter if it was XP or Vista. Link to comment Share on other sites More sharing options...
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bogie
There is supposed to be a vista patch coming for EC9. So where is it? Itunes had a problem with vista and has already released a patch for the problem. How long is this supposed to take?
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