Drag-to-disk "no Recorder"

[dwsimpso]

I have the latest EMC 8 805B30B ENU.

 

Windows XP Pro. Sony Notebook.

 

Drag-to-Disk does not recognize the DVD burner. But Creator Classic and the Disc and Device Utility see the DVD burner, and can write to it.

 

Why does Drag-to-Disk not see the DVD burner? It always sayd "No Recorder". How do I fix this?

 

I've reinstalled EMC 8 twice.

 

Thanks.

[james_hardin]

I intall a lot of software for other people and I see quite a few programs these days that say things like "can't install because it detected .... software". Usually it is because that other software was running. But the fact is the software being installed was doing diagnostic work looking for incompatibile situations. If Roxio knows it is incompatible with other software, during the installation it could tell you of impending problems and list in details what programs might be the problem.

 

I'm a Web software developer, and I provide a number of disgnostics to help make sure potential problems are identified. The software also has built in run-time disgnostics to find determine why something is not working right. I want happy customers, and I don't want to be bogged down by lots of customer support if I can avoid it.

 

The idea is software these days has incompatibilities. I guess that is a fact of life. But the companies have two choices: They can provide diagnistics or programs to determine the problems or they can just let their customers waste their time by trial and error.

 

For instance, Norton AntiVirus provides a program to completely remove Symantec applications so an re-install will work. A normal removal for many just does not work in many cases. I keep all the computers at our church working. Out of 10 computers, 9 would not re-install Norton AntiVirus, so I had to use the utility provided by Symantec to do a full uninstall, and it always worked. Also Norton provide some long pages of all kinds of steps to take. In one case I tried to install Norton AntiVirus 6.0 on my new Sony VGN-FS760. It took Symantec a MONTH to find why it wouldn't install (I'm down on Sony). But Symantec had a large number of things to try (like clean boots, msconfig, etc.). In the end, they got it to install and gave me two extra months on the NAV subscription. THEY took it upon themselves to make sure the customer got their software working, including utilties to help.

 

Roxio I think needs an approach like this.

 

True, as you say, not many companies do this. But as software becomes increasingly complex and interactions escalate, I feel they need to be more proactive on getting they software to work in the envirionments they say it will work in.

It was a lot of trial and error. I have a suggestion, send me an email to simpson @ august.com (remove spaces) and I will send you a "Belarc Advisor" report from my Sony GVN-FS760. It will show every software and every version I have. If you run Belarc Advisor (free) on your system, perhaps you can see the differences and be able to go from there.

 

...Dennis

 

Not to sound down on this but burning software is vastly more complex that what you are dealing with! MS doesn't even try to touch it, but contracted Roxio to write their burning engine for XP…

 

How do you test for software that is installed after yours and overwrites important keys in the Registry?

 

How do you keep Norton AV from introducing a program update that wrecked D2D like it did?

 

How can any programmer know every possible conflict from every software that could be out there?

[woody107r]

I have the latest EMC 8 805B30B ENU.

 

Windows XP Pro. Sony Notebook.

 

Drag-to-Disk does not recognize the DVD burner. But Creator Classic and the Disc and Device Utility see the DVD burner, and can write to it.

 

Why does Drag-to-Disk not see the DVD burner? It always sayd "No Recorder". How do I fix this?

 

I've reinstalled EMC 8 twice.

 

Thanks.

 

 

 

 

 

Sorry I don't have any solutions, but I do share your problem. I have Roxio Easy Creator 7.5 and it was working great until I updated it with the latest driver/software updates and now the "Drag-to-Disc Utility" says "no recorder" all the time. I can't get it to work even though everything else works great (i.e. burning DVD's with Roxio and other applications).

 

If you got any ideas please let me know.

 

Thanks

[JC]

I had a similar experience with a firmware update about a year ago. I applied the firmdate and all is well now.

 

I would also check the settings in D2D

[tbrewst]

Do you by chance have any other writing software on your machines,like Nero or Sonic?If so you might have InCD or DLA installed that could be causing a problem.Check and see and if you do uninstall all of them except one.Not sure this could cause the problem but it's a shot.

[woody107r]

woody107r,

You stated in your first post that you updated some drivers and software. What specific drivers and software did you update? It sounds like whatever you updated may be the cause of the problem. Which would be a different issue than dwsimpso's.

 

you asked what updates I installed - here is the list.

I think that the Matshita DVD drive update messed it up. What do you think?

 

I just reinstalled Roxio EMC and it now says that drag to disc needs to be reinstalled.

 

The QSI SBW-243 update didn’t install because it said I didn’t have that model of the drive. I thought that was odd considering I downloaded these updates directly from the SONY website for my specific model of computer.

 

Any Ideas?

 

 

Model: VGN-FS760 Operating System: Microsoft® Windows® XP

 

 

INDWLL-00702008-US.EXE - Intel® PRO/Wireless 2200BG Network Connection Driver

KMFOPD-01111600-UN.EXE - Matshita® UJ-840 DVD Writer Optical Drive Firmware Update

NVDVID-01098205-US.EXE - nVIDIA® GeForce™ Go 6400 Graphics Controller Driver

QSFOPD-00961305-UN.EXE - QSI® SBW-243 CD-RW/DVD-ROM Optical Drive Firmware Update

SOOOTH-01106200-US.EXE - Sony® Registry Update for Click to DVD® Software

SOACTD-00772706-US.EXE - Sony® Click to DVD™ Update

SOASSL-00598801-US.EXE - Sony® Shared Library

SOADVP-00863901-US.EXE - Sony® DVgate Plus™ Update

SOASST-01036200-US.EXE - Sony® OpenMG™ Limited Patch Installer

SOASST-01046801-US.EXE - Sony® SonicStage® Version 3.3

SOAVSS-00957101-US.EXE - Sony® VAIO® Original Screen Saver Program

SOAVZN-01028200-US.EXE - Sony® VAIO® Launcher Update

SOAWSU-20051018-US.EXE - Sony® VAIO® Wireless LAN Setup Utility

TIDMSC-00605917-US.EXE - Memory Stick® Driver from Texas Instruments

 

 

woody107r,

You stated in your first post that you updated some drivers and software. What specific drivers and software did you update? It sounds like whatever you updated may be the cause of the problem. Which would be a different issue than dwsimpso's.

[dwsimpso]

I found the list of all the software incompatible with EMC 8. The Sonic stuff was the problem. Sony delivers the notebooks with Sonic. Sony also has warning that replacing the Sonic or any other software will result in "loss of functionality". After days of trial and error I finally got EMC 8 to work, but have no idea what other software delivered on my Sony will no long work or no longer work properly.

 

It's a shame Roxio can't provide a program that checks for known incompatibilities with other software and then tells you what might be the problem. It's like Roxio feels their incompatilities are all your problem and you have to find a way to get it to work.

 

Anyway EMC 8 works, but at what cost?

[dwsimpso]

Not to sound down on this but burning software is vastly more complex that what you are dealing with! MS doesn't even try to touch it, but contracted Roxio to write their burning engine for XP…

 

How do you test for software that is installed after yours and overwrites important keys in the Registry?

 

How do you keep Norton AV from introducing a program update that wrecked D2D like it did?

 

How can any programmer know every possible conflict from every software that could be out there?

 

Detecting problems after software is installed is indeed very difficult.

 

But if it knows what registry setting it will make on initial install, and they already exist but shouldn't, it should say so.

 

When a working package stops working, one would require a re-install. At that time, it would re-test for known conflicts.

 

Also the product download site could have applications that are downloaded and run on the target machine to expressly look for such problems. Norton has one, although I currently see Norton as perhaps creating as many problems that they solve. But the do have these ActiveX helpers to diagnose and correct at least some of the problems. And that is to thier credit.

 

The software I write comes with a large number of diagnostics so support issues can be minimized. Maybe 15% of all the code constantly checks what is happening to what is expected. Looking for bad data. Looking for unexpected occurrences, and things that should not happen. I don't have many support calls and the ones I get are usually relatively quick to solve. It took design, time and effort, but it paid off.

 

Will this same model work for other companies? Who knows. I'ld like to think so.

 

I feel all application vendors should have such diagnostic tools, frequently updated, for their users. The alternative is just what you are seeing on the Roxio and Sonic sites: users screaming that they are being ignored and abandoned.

 

As you said, it's a very difficult thing, the way Windows and its registry cause problems. Overwriitng registry entries, overwriting other application's dlls, etc.

 

But just so say it's hard, so don't do it, is not what I feel is the right answer. If a company is going to be in the software business, they should know that end user support with high levels of diagnostics must be a part of their offerings. Otherwise, they will have greatly increased support costs and product returns unhappy customers.

[bimicher]

I found the list of all the software incompatible with EMC 8. The Sonic stuff was the problem. Sony delivers the notebooks with Sonic. Sony also has warning that replacing the Sonic or any other software will result in "loss of functionality". After days of trial and error I finally got EMC 8 to work, but have no idea what other software delivered on my Sony will no long work or no longer work properly.

 

It's a shame Roxio can't provide a program that checks for known incompatibilities with other software and then tells you what might be the problem. It's like Roxio feels their incompatilities are all your problem and you have to find a way to get it to work.

 

Anyway EMC 8 works, but at what cost?

 

Do you know of many programs that "provide a program that checks for known incompatibilities with other software and then tells you what might be the problem. " It's impossible for any software company to supply such a feature. It's ironic that Sony gives a warning that 'other software will result in "loss of functionality"' after they sold CD that install software (secretly) on your computers that make you computer susceptible to hackers and viruses..

[woody107r]

I had a similar experience with a firmware update about a year ago. I applied the firmdate and all is well now.

 

I would also check the settings in D2D

 

 

 

 

I have MATSHITA UJ-840D DVD/CD ROM Drive. I think I have the latest firmware update from the sony support website. How can I be sure?

 

Also you said after your firmware update you "applied the firmdate" and it fixed everything. How do you "apply the firmdate"?

 

Thanks for the help.

 

I found the list of all the software incompatible with EMC 8. The Sonic stuff was the problem. Sony delivers the notebooks with Sonic. Sony also has warning that replacing the Sonic or any other software will result in "loss of functionality". After days of trial and error I finally got EMC 8 to work, but have no idea what other software delivered on my Sony will no long work or no longer work properly.

 

It's a shame Roxio can't provide a program that checks for known incompatibilities with other software and then tells you what might be the problem. It's like Roxio feels their incompatilities are all your problem and you have to find a way to get it to work.

 

Anyway EMC 8 works, but at what cost?

 

 

 

I have a Sony Vaio VGN-FS760/W.

I also uninstalled all of the Sonic software off of my computer. But my drag to disc still states no recorder. What did you do to get the drag to disc to work after removing all sonic applications?

 

thanks for the help. I appreciate it very much!

[Larry]

.......... I have Roxio Easy Creator 7.5 and it was working great until I updated it with the latest driver/software updates and now the "Drag-to-Disc Utility" says "no recorder" all the time. I can't get it to work even though everything else works great (i.e. burning DVD's with Roxio and other applications)........

 

woody107r,

You stated in your first post that you updated some drivers and software. What specific drivers and software did you update? It sounds like whatever you updated may be the cause of the problem. Which would be a different issue than dwsimpso's.

[roscoeb]

I, too, lost my ability to use drag-to-disc a couple of weeks ago when I updated to version 8.5 of EMC 8. It isn't the end of the world because I can use a thumb drive the way I used to use CD-RW discs, but it does make less convenient the backups I do of my Quicken files every few days: now, I have to use the thumb drive to copy them to another computer.

 

As far as I know, I haven't made any other recent changes to the drivers, software or hardware.

 

In my humble opinion, this problem reflects the weakest link in Windows PC functionality. One of the earlier responders stated that burning software was much more complex than other types, and while that may be true, isn't it about time they got it right?

 

R

[grandpabruce]

I, too, lost my ability to use drag-to-disc a couple of weeks ago when I updated to version 8.5 of EMC 8. It isn't the end of the world because I can use a thumb drive the way I used to use CD-RW discs, but it does make less convenient the backups I do of my Quicken files every few days: now, I have to use the thumb drive to copy them to another computer.

 

As far as I know, I haven't made any other recent changes to the drivers, software or hardware.

 

In my humble opinion, this problem reflects the weakest link in Windows PC functionality. One of the earlier responders stated that burning software was much more complex than other types, and while that may be true, isn't it about time they got it right?

 

R

 

They, and other software developers would get it right, if they got rid of all packet writing software like Drag to Disc. They know that folks lose data when using packet writing software, but alas, they thrive on the fact that users that like packet writing software are generally lazy.

 

A far better solution is to use Creator Classic.

[dwsimpso]

Do you know of many programs that "provide a program that checks for known incompatibilities with other software and then tells you what might be the problem. " It's impossible for any software company to supply such a feature. It's ironic that Sony gives a warning that 'other software will result in "loss of functionality"' after they sold CD that install software (secretly) on your computers that make you computer susceptible to hackers and viruses..

 

 

I intall a lot of software for other people and I see quite a few programs these days that say things like "can't install because it detected .... software". Usually it is because that other software was running. But the fact is the software being installed was doing diagnostic work looking for incompatibile situations. If Roxio knows it is incompatible with other software, during the installation it could tell you of impending problems and list in details what programs might be the problem.

 

I'm a Web software developer, and I provide a number of disgnostics to help make sure potential problems are identified. The software also has built in run-time disgnostics to find determine why something is not working right. I want happy customers, and I don't want to be bogged down by lots of customer support if I can avoid it.

 

The idea is software these days has incompatibilities. I guess that is a fact of life. But the companies have two choices: They can provide diagnistics or programs to determine the problems or they can just let their customers waste their time by trial and error.

 

For instance, Norton AntiVirus provides a program to completely remove Symantec applications so an re-install will work. A normal removal for many just does not work in many cases. I keep all the computers at our church working. Out of 10 computers, 9 would not re-install Norton AntiVirus, so I had to use the utility provided by Symantec to do a full uninstall, and it always worked. Also Norton provide some long pages of all kinds of steps to take. In one case I tried to install Norton AntiVirus 6.0 on my new Sony VGN-FS760. It took Symantec a MONTH to find why it wouldn't install (I'm down on Sony). But Symantec had a large number of things to try (like clean boots, msconfig, etc.). In the end, they got it to install and gave me two extra months on the NAV subscription. THEY took it upon themselves to make sure the customer got their software working, including utilties to help.

 

Roxio I think needs an approach like this.

 

True, as you say, not many companies do this. But as software becomes increasingly complex and interactions escalate, I feel they need to be more proactive on getting they software to work in the envirionments they say it will work in.

 

I have MATSHITA UJ-840D DVD/CD ROM Drive. I think I have the latest firmware update from the sony support website. How can I be sure?

 

Also you said after your firmware update you "applied the firmdate" and it fixed everything. How do you "apply the firmdate"?

 

Thanks for the help.

I have a Sony Vaio VGN-FS760/W.

I also uninstalled all of the Sonic software off of my computer. But my drag to disc still states no recorder. What did you do to get the drag to disc to work after removing all sonic applications?

 

thanks for the help. I appreciate it very much!

 

It was a lot of trial and error. I have a suggestion, send me an email to simpson @ august.com (remove spaces) and I will send you a "Belarc Advisor" report from my Sony GVN-FS760. It will show every software and every version I have. If you run Belarc Advisor (free) on your system, perhaps you can see the differences and be able to go from there.

 

...Dennis