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Invalid CD key


cecropia

Question

MY new computer runs XP Pro SP2 and IE6. My old computer was running XP Pro SP1 and IE 6. My new computer came preinstalled with Roxio Creator Plus - Dell edition which I uninstalled by doing a clean uninstall (including the registry) and then attempted to reinstall Easy media Creator 7.5. I got a message that the CD key was invalid. I had no problem installing 7.5 on my old computer. My date, time and time zone are correct and I am entering my cd key correctly including using a “0” and not the letter “O”. I have, without success, attempted to get help from Roxio. The Ask RoxAnn chat took more than an hour doing which time the agent refused to give me any information and simply verified my cd key and told me to contact fee based support. Customer service also refused to help and said I had to call fee based support. In response to a self service tech support ticket I was told I was ineligible for support because Roxio no longer supported EMC 6 which made no sense since I have 7.5. I was also told to upgrade to EMC 9 for $70. I still have gotten no help. It is clear from Roxio’s website that this is a recurring problem which affects 7.5 and other versions including 9. By purchasing EMC 7.5 I obtained a license to use it which Roxio has wrongfully terminated by preventing me from installing it. What makes this even worse is that Roxio is also attempting to profit from defects it has created by charging customers to fix them and by using these defects as an excuse to force customers to pay for an upgrade. I would appreciate any suggestions anyone might have.

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Most CD key problems have actually been with v9 and in general they were caused by external factors (and not the key itself)

 

The usual culprit is registry corruption but there have been a couple of suggested bug fixes for that - you could try them;

 

Go to User Accounts in Control Panel and click on Turn User Account Control On or Off

 

-Run Registry Editor by typing “regedit” in Start Search or command prompt.

-In Registry Editor, navigate to the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System

-Locate the following DWORD registry subkey in the right pane: EnableLUA

-Right click and choose modify or double click on EnableLUA to modify the setting. On valud prompt, set the new value to 0.

-Exit from Registry Editor.

-Restart the computer.

 

If you have IE7 and/or Media Player 11 - remove them both (they wreck EMC)

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Most CD key problems have actually been with v9 and in general they were caused by external factors (and not the key itself)

 

The usual culprit is registry corruption but there have been a couple of suggested bug fixes for that - you could try them;

 

Go to User Accounts in Control Panel and click on Turn User Account Control On or Off

 

-Run Registry Editor by typing “regedit” in Start Search or command prompt.

-In Registry Editor, navigate to the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System

-Locate the following DWORD registry subkey in the right pane: EnableLUA

-Right click and choose modify or double click on EnableLUA to modify the setting. On valud prompt, set the new value to 0.

-Exit from Registry Editor.

-Restart the computer.

 

If you have IE7 and/or Media Player 11 - remove them both (they wreck EMC)

 

 

 

Thank you for your reply. My new computer is only a couple of days old and as I indicated is running IE 6 not 7. It does not have MP11. I am reluctant to start experimenting with the registry particularly since there is absolutely no indication that anything is wrong with it; all of my other software installed with no problem and is running fine. There are quite a few Roxio knowledge base articles which indicate that this and related problems have occurred as far back as EMC 5. Other software manufactures will address registration issues of this type over the phone at no charge because this goes to the basic issue of the consumer's right to access the product under the license agreement. I have never had this type of problem with any other software except EMC. I believe this is a Roxio problem which Roxio has to fix.

 

 

Most CD key problems have actually been with v9 and in general they were caused by external factors (and not the key itself)

 

The usual culprit is registry corruption but there have been a couple of suggested bug fixes for that - you could try them;

 

Go to User Accounts in Control Panel and click on Turn User Account Control On or Off

 

-Run Registry Editor by typing “regedit” in Start Search or command prompt.

-In Registry Editor, navigate to the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System

-Locate the following DWORD registry subkey in the right pane: EnableLUA

-Right click and choose modify or double click on EnableLUA to modify the setting. On valud prompt, set the new value to 0.

-Exit from Registry Editor.

-Restart the computer.

 

If you have IE7 and/or Media Player 11 - remove them both (they wreck EMC)

 

I forgot to mention in my earlier reply that Roxio has in fact developed a patch to fix this problem in EMC 9 which can be downloaded from its website. This only confirms that this is a Roxio created problem. I assume Roxio has not developed a similar patch for EMC 7.5 because it wants to have customers spend the money to upgrade to 9.

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Actually no s/w maker extends support indefinitely. The program worked for you previously. Now it won't install. on a new computer (and I'd suspect that you have had it for over 30 months rather than 30 days which is the normal free support time).

 

Howver - to double check you have the correct key, go here and log-in with your original login e-mail and password

 

http://www.roxio.com/eng/support/default.html

 

Click 'Register Your Product'

log-in with your original login e-mail and password

 

That will show what Roxio products you have registered as well as the keys

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MY new computer runs XP Pro SP2 and IE6. My old computer was running XP Pro SP1 and IE 6. My new computer came preinstalled with Roxio Creator Plus - Dell edition which I uninstalled by doing a clean uninstall (including the registry) and then attempted to reinstall Easy media Creator 7.5. I got a message that the CD key was invalid.

 

Did you not like the Roxio Creator Plus that came preinstalled on your Dell?

 

That preinstalled version is probably version 9 which has many new features, plus 16:9 support that EMC 7 does not have.

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Thank you for your reply. My new computer is only a couple of days old and as I indicated is running IE 6 not 7. It does not have MP11. I am reluctant to start experimenting with the registry particularly since there is absolutely no indication that anything is wrong with it; all of my other software installed with no problem and is running fine. There are quite a few Roxio knowledge base articles which indicate that this and related problems have occurred as far back as EMC 5. Other software manufactures will address registration issues of this type over the phone at no charge because this goes to the basic issue of the consumer's right to access the product under the license agreement. I have never had this type of problem with any other software except EMC. I believe this is a Roxio problem which Roxio has to fix.

I forgot to mention in my earlier reply that Roxio has in fact developed a patch to fix this problem in EMC 9 which can be downloaded from its website. This only confirms that this is a Roxio created problem. I assume Roxio has not developed a similar patch for EMC 7.5 because it wants to have customers spend the money to upgrade to 9.

 

 

Actually, it never was a problem in EMC 7.5, so no patch was, or is needed. You could try uninstalling the program, run the Microsoft Cleanup Utility, reboot and try to install again.

 

Shut down all the crap that Dell has running in the background, before you try to install the software, again.

 

http://support.microsoft.com/default.aspx?...kb;en-us;290301

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Actually no s/w maker extends support indefinitely. The program worked for you previously. Now it won't install. on a new computer (and I'd suspect that you have had it for over 30 months rather than 30 days which is the normal free support time).

 

Howver - to double check you have the correct key, go here and log-in with your original login e-mail and password

 

http://www.roxio.com/eng/support/default.html

 

Click 'Register Your Product'

log-in with your original login e-mail and password

 

That will show what Roxio products you have registered as well as the keys

 

Actually this is not an issue of a software manufacturer extending support indefinitely. This is an issue of a known defect created by a software manufacturer illegally terminating a user's right to access the software as per the license agreement. It is amazing that software users accept conduct on the part of manufactuers that would never be accepted in another industry. And yes, as I indicated in my original post, I have the correct key and it is the same key which appears in the registration information on the Roxio site. As I also indicated, the Roxio chat technician confirmed my key.

 

Did you not like the Roxio Creator Plus that came preinstalled on your Dell?

 

That preinstalled version is probably version 9 which has many new features, plus 16:9 support that EMC 7 does not have.

 

The preinstalled version is a lite OEM version which since it is an OEM version is unlikely to be supported by Roxio. It has far fewer features than Easy CD Creator 7.5 and, according to posts on the Dell website, causes problems. In any event, I paid for 7.5 and I believe as a result I am entitled to at least install it if I would like to. What is most annoying is that Roxio refuses to provide any information about this even though it is clear this is a problem with which they are familiar. In fact, as I have already noted, Roxio has a downloadable patch to fix this problem in 9 which simply underscores the fact that Roxio has created the problem.

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Actually, it never was a problem in EMC 7.5, so no patch was, or is needed. You could try uninstalling the program, run the Microsoft Cleanup Utility, reboot and try to install again.

 

Shut down all the crap that Dell has running in the background, before you try to install the software, again.

 

http://support.microsoft.com/default.aspx?...kb;en-us;290301

 

 

Actually, it is a problem in 7.5 or I wouldn't be experiencing it nor would the other 7.5 users who have reported the problem on this website. I am somewhat unclear how I can uninstall 7.5 and reinstall it (which is what you apper to suggest in your first paragraph) since the problem is that I cannot install 7.5 in the first place. 7.5 does not even partially install on my new computer and there are no registry or other entries resulting from my attempts to install 7.5 since I never get past the request for a CD key. EMC 7.5 does not appear on the drop down list of programs in the Microsoft Cleanup utility since I can't install 7.5. Therefore, I can't use the utility. In any event, there is nothing to use it on since there are no files or other entries on my computer for 7.5.

 

With respect to the Dell OEM version, as I indicated in my original post, I did a clean uninstall of it -which removed it completely from my new computer including the registry - before attempting to install EMC 7.5.

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Actually, it is a problem in 7.5 or I wouldn't be experiencing it nor would the other 7.5 users who have reported the problem on this website. I am somewhat unclear how I can uninstall 7.5 and reinstall it (which is what you apper to suggest in your first paragraph) since the problem is that I cannot install 7.5 in the first place. 7.5 does not even partially install on my new computer and there are no registry or other entries resulting from my attempts to install 7.5 since I never get past the request for a CD key. EMC 7.5 does not appear on the drop down list of programs in the Microsoft Cleanup utility since I can't install 7.5. Therefore, I can't use the utility. In any event, there is nothing to use it on since there are no files or other entries on my computer for 7.5.

 

With respect to the Dell OEM version, as I indicated in my original post, I did a clean uninstall of it -which removed it completely from my new computer including the registry - before attempting to install EMC 7.5.

 

You need to contact Roxio, directly, then. You could try a search of these forums, for the Invalid CD Key in EMC 7.5, but I don't remember ever seeing it. It is possible, but it sure isn't a widespread issue.

 

It is highly doubtful that there will be any new patches for EMC 7.5, since it is 2 generations back of the current release.

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