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Help!


FrenchPhil

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Hello there,

 

I hope you guys can help me if anyone from Roxio/Sonic reads this message:

 

I am a registered user of EZCD 6 and had a disk crash. I reloaded my original CD but didn't have the latest updates saved on a CD. I got to the roxio support website and looked for the French updates. All modules are OK, EXCEPT the creator classic module which incorrectly points to dvd_builder!!!

 

I contacted the european support by phone and I got this wonderful reply: "you're talking of an obsolete product"!!! Nice to hear! I know this! But if I follow these guys right, there is no need to display updates for an obsolete product on the website, right?

 

So if anyone at Roxio/Sonic could fix this simple link issue, I am sure that all French customers using EZCD 6 would love it...

 

Thanks and best regards from Paris, France

 

Philippe :):huh::D

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Hello there,

 

I hope you guys can help me if anyone from Roxio/Sonic reads this message:

 

I am a registered user of EZCD 6 and had a disk crash. I reloaded my original CD but didn't have the latest updates saved on a CD. I got to the roxio support website and looked for the French updates. All modules are OK, EXCEPT the creator classic module which incorrectly points to dvd_builder!!!

 

I contacted the european support by phone and I got this wonderful reply: "you're talking of an obsolete product"!!! Nice to hear! I know this! But if I follow these guys right, there is no need to display updates for an obsolete product on the website, right?

 

So if anyone at Roxio/Sonic could fix this simple link issue, I am sure that all French customers using EZCD 6 would love it...

 

Thanks and best regards from Paris, France

 

Philippe :):huh::D

 

It works fine for me. I went to both the Basic and Platinum (USA) and got the download for Creator Classic (creator_v6.20.111.exe).

I then tried the French site, it was all in French till selecting the actual download which was from the USA site.

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  • 2 weeks later...
It works fine for me. I went to both the Basic and Platinum (USA) and got the download for Creator Classic (creator_v6.20.111.exe).

I then tried the French site, it was all in French till selecting the actual download which was from the USA site.

 

 

I think I didn't explain myself well: I can GET to this page and I can download the english version of creator classic update, but it DOES NOIT work with the French engine. You MUST switch to the french version and this is where you CAN'T get the correct update... As a matter of fact the Frehc version of Creator classic update should be 6.20.130 if I'm right...

 

Thanks anyway

 

Phil

 

Essai téléchargeant d'ici (platinum) ou ici (basic)

 

Again,

 

Going to this page loads the english version which not compatible with the French engine...

 

Thx

 

Phil

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