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cannot use creatorupdater.exe to update


asdf

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I re-installed XP and EZ CD/DVD creator a few days ago.

 

Last night, I update the engine from 6.0.0.xyz to 6.1.1.48.

The engine updated fine; however, I cannot update any other

components (e.g. creatorupdater.exe). Creatorupdater.exe

complaints that it cannot find the installation of the EZCD program.

 

What's gives? Is this a bug?

 

Please help.

 

Thanks a lot.

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You may have to uninstall and re-install - the updater should be able to determine the location of the program from the registry entries.

 

I take it that you are manually applying the update patches?

 

However - if you installed IE7 and/or WMP11, that will wreck ECD6

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You may have to uninstall and re-install - the updater should be able to determine the location of the program from the registry entries.

 

I take it that you are manually applying the update patches?

 

However - if you installed IE7 and/or WMP11, that will wreck ECD6

 

 

Ouch. I did upgrade to IE7 and WMP11 first. If I roll back to Ie6 and WMP10 (or 9), I'll be able to upgrade, right.

 

After the upgrade EZCD, can I upgrade to IE7 and WMP11? Or the 2 just don't mix at all?

 

Thanks!

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Those two don't mix with a lot of stuff - just leave them off or they will trash ECD again. They wtreck everything up to EMC8 and are also causing problems with EMC9 and other software. IE7 is a total disaster in XP

 

If you like the idea of a tabbed broswer, give this one a try - Firefox

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Ouch. I did upgrade to IE7 and WMP11 first. If I roll back to Ie6 and WMP10 (or 9), I'll be able to upgrade, right.

 

After the upgrade EZCD, can I upgrade to IE7 and WMP11? Or the 2 just don't mix at all?

 

Thanks!

 

Uninstall from add/remove programs then run this http://tools.roxio.com/support/tools/roxizap.exe

that should clean anything leftover.

 

Then reinstall from your installation disc.

 

Then see if it works ok, if everything is working you wont need the updates.

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Those two don't mix with a lot of stuff - just leave them off or they will trash ECD again. They wtreck everything up to EMC8 and are also causing problems with EMC9 and other software. IE7 is a total disaster in XP

 

If you like the idea of a tabbed broswer, give this one a try - Firefox

 

 

Thanks for the heads up on the in-compatibility problem.

 

Firefox is my default browser. IE7 got installed as part of the regular window update. Sigh... I should have blocked it.

 

Uninstall from add/remove programs then run this http://tools.roxio.com/support/tools/roxizap.exe

that should clean anything leftover.

 

Then reinstall from your installation disc.

 

Then see if it works ok, if everything is working you wont need the updates.

 

Thanks, I'll try roxizap.exe tonight.

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Once you get rid of IE7, MS have a patch that will prevent it downloading again - look here

 

What's the RIGHT way to un-install IE7 and WMP 11? I tried to "roll" my system back with system restore. That doesn't work.

 

I am sure if I should use

 

Add or Remove Programs

Add/Remove Windows Components

then delete IE7 and WMP 11

 

Help. Thanks a lot!

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Foe IE7, add/remove programs (it will then roll back to 6 as there's no uninstall otion for that)

 

For WMP11, read this

 

Got IE7 and WMP 11 un-installed successfully. Hurray.....

 

However, I still cannot update my EZCD/DVD?

 

I did uninstalled and roxzap it.

 

After I updated the engine to 6.1.1.48, I still cannot update the DVD copier. Here is the

exit message from dvdupdater.exe

 

The udpate utility has been canceld.

No qualified roxio product can be detected.

 

What now.

 

(Really appreciate you guys/gals's help.)

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Go here, download and install them manually (that's if you have the Platuinum Edition - Basic Edition is here

 

Install the Engine first, reboot and then the rest in any order

 

I did following the instructions for Basic edition's update before I started this thread.

 

Here is a dumb question. How do I know if I have the Basic or Platinum? I cannot tell from the CD or from the "About".

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Oh heck - from here I couldn't tell really. Usually Basic was a cut down OEM version so if you bought it over the counter, it's probably Platinum

 

If the Basic ones aren't working - try the Platinum in case that's what you have

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Oh heck - from here I couldn't tell really. Usually Basic was a cut down OEM version so if you bought it over the counter, it's probably Platinum

 

If the Basic ones aren't working - try the Platinum in case that's what you have

 

 

Just for those that are interested.

 

Looks like I have the Platinum (even thought, no where on my CD says that :) ). After I installed the platinum engine, everything is smooth sailing from then now.

 

gi7omy: thanks a lot for all your help and support.

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