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EMC9 and Vista Problems


VPerriello1

Question

Vista Ultimate, upgraded over XP Home SP2, patches entirely up to date before upgrade.

 

Some of this may be caused by old myDVD that I can't uninstall now and some of this may be caused by old DLA that I also cannot remove now. I have applied that Drag-to-Disk fix that Dell published and it seemed to help some. I guess there is also an issue with a MSFT driver?

 

I can't burn a CD with more than about 50K on it because it won't verify. I get errors all of the time from modules in EMC9. In general, anything I do with optical media or even with invoking Roxio software causes crashes.

 

Here are the various event log message I have gotten:

 

- "The Roxio UPnP Renderer 9 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

 

- "The RoxMediaDB9 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

 

- "The Roxio Hard Drive Watcher 9 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

 

- "The LiveShare P2P Server 9 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

 

- "Driver DLACDBHM.SYS has been blocked from loading."

 

- "The RoxMediaDB9 service terminated unexpectedly."

 

- "The server {5EFBB572-1CBD-47DA-8BBA-5BAB9CADD108} did not register with DCOM within the required timeout."

 

- "The Roxio Hard Drive Watcher 9 service terminated unexpectedly."

 

- "Application or service 'Roxio Hard Drive Watcher 9' could not be shut down."

 

- "Application or service 'RoxMMTrayApp Module' could not be shut down."

 

- "Faulting application RoxMediaDB9.exe, version 9.0.1.31, time stamp 0x44db58a0, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id 0x14d4, application start time 0x01c752466a24e75a."

 

- "Faulting application RoxWatchTray9.exe, version 9.0.1.31, time stamp 0x44db5a65, faulting module MSVCR80.dll, version 8.0.50727.312, time stamp 0x4536eb78, exception code 0x40000015, fault offset 0x000046ba, process id 0x8a8, application start time 0x01c75251869f37e5."

 

- "Faulting application RoxWatchTray9.exe, version 9.0.1.31, time stamp 0x44db5a65, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000000, process id 0xfb0, application start time 0x01c752b8e7a26730."

 

- "Faulting application VideoWave9.exe, version 9.0.2.16, time stamp 0x44e1098c, faulting module MSVCR80.dll, version 8.0.50727.312, time stamp 0x4536eb78, exception code 0x40000015, fault offset 0x000046ba, process id 0x1750, application start time 0x01c752fd369b41f1."

 

- "The program VideoWave9.exe version 9.0.2.16 stopped interacting with Windows and was closed."

 

Also, Windows has shown me an interactive window from a C++ Runtime "Pure Virtual Function call" error in RoxMediaDB9.

 

Just give me tools and a procedure and I'll clean stuff up. I have tried every permutation of install, remove and repair that I can think of.

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Vista Ultimate, upgraded over XP Home SP2, patches entirely up to date before upgrade.

 

Some of this may be caused by old myDVD that I can't uninstall now and some of this may be caused by old DLA that I also cannot remove now. I have applied that Drag-to-Disk fix that Dell published and it seemed to help some. I guess there is also an issue with a MSFT driver?

 

I can't burn a CD with more than about 50K on it because it won't verify. I get errors all of the time from modules in EMC9. In general, anything I do with optical media or even with invoking Roxio software causes crashes.

 

Here are the various event log message I have gotten:

 

- "The Roxio UPnP Renderer 9 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

 

- "The RoxMediaDB9 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

 

- "The Roxio Hard Drive Watcher 9 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

 

- "The LiveShare P2P Server 9 service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

 

- "Driver DLACDBHM.SYS has been blocked from loading."

 

- "The RoxMediaDB9 service terminated unexpectedly."

 

- "The server {5EFBB572-1CBD-47DA-8BBA-5BAB9CADD108} did not register with DCOM within the required timeout."

 

- "The Roxio Hard Drive Watcher 9 service terminated unexpectedly."

 

- "Application or service 'Roxio Hard Drive Watcher 9' could not be shut down."

 

- "Application or service 'RoxMMTrayApp Module' could not be shut down."

 

- "Faulting application RoxMediaDB9.exe, version 9.0.1.31, time stamp 0x44db58a0, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id 0x14d4, application start time 0x01c752466a24e75a."

 

- "Faulting application RoxWatchTray9.exe, version 9.0.1.31, time stamp 0x44db5a65, faulting module MSVCR80.dll, version 8.0.50727.312, time stamp 0x4536eb78, exception code 0x40000015, fault offset 0x000046ba, process id 0x8a8, application start time 0x01c75251869f37e5."

 

- "Faulting application RoxWatchTray9.exe, version 9.0.1.31, time stamp 0x44db5a65, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000000, process id 0xfb0, application start time 0x01c752b8e7a26730."

 

- "Faulting application VideoWave9.exe, version 9.0.2.16, time stamp 0x44e1098c, faulting module MSVCR80.dll, version 8.0.50727.312, time stamp 0x4536eb78, exception code 0x40000015, fault offset 0x000046ba, process id 0x1750, application start time 0x01c752fd369b41f1."

 

- "The program VideoWave9.exe version 9.0.2.16 stopped interacting with Windows and was closed."

 

Also, Windows has shown me an interactive window from a C++ Runtime "Pure Virtual Function call" error in RoxMediaDB9.

 

Just give me tools and a procedure and I'll clean stuff up. I have tried every permutation of install, remove and repair that I can think of.

 

I don't know if there is an easy fix, or a fix at all. It sounds like a format C:/ is in order here. I would wait at least 1 year, if not 2 years to install Vista. You already had a rock solid OS with XP.

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I don't know if there is an easy fix, or a fix at all. It sounds like a format C:/ is in order here. I would wait at least 1 year, if not 2 years to install Vista. You already had a rock solid OS with XP.

 

That's just mean.

 

How are Microsoft and Roxio going to stay in business if nobody buys any of their software for the next two years?

 

I finally sorted out the email address issues (case sensitive input; fold to all-lowercase in storage) and I was able to get into my regular account and post a trouble ticket. I don't harbor any illusions that everything I am seeing will be fixed with one file and three registry tweaks, but hey, people like me make support departments necessary :)

 

I'll mostly log in using my regular account from here on.

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I would add that the rest of the system is starting to settle down. If we can get a handle on the optical drives we have it mostly licked.

 

Edited to add:

 

Something that DOES work is ripping music disks in WMP. Whatever's broken is not hurting that any.

 

Something that ALMOST works is burning a data disc using Data Disc. It fails in verification if there's a good amount of data on it. I got a 20K disc through but failed in verification with 20M and 650M burns. The latter took a good 10 minutes to verify 20M of the 650M before failing. There were no event log entries during the time period in question.

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