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backup CD


uuuugh

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Just talked with "Customer Service", what a laugh! A polite name for that so-called service would be "The Carpetbaggers". I already own Toast 7, and in early Jan. 07 I upgrade to Toast 8 opting for the download upgrade. Since then I decided I wanted the v.8 CD, instead of the download, so I called and was informed by "cutomer service"??? that although I legally own Toast 8, if I want the CD it will cost the FULL PRICE OF THE PROGRAM $108 and let us not forget the 13 cents!

 

I hope everyone reads this so they will know what kind of a company Sonic Solutions really is.

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1) I dont have an order for you (based on your email address you have registerd) in my system.

2) I also dont have any record of your call to us based on that email address.

 

Can you send me a PM with any additional information that can help me track down the cause of what happened here.

 

FYI. You can order a backup CD for $16.95 if you ordered the download version directly from us.

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