Okay, so now what...?

[Tigger59]

Just check the EMC boards and you'll see that I've b****ed and moaned about EMC 9 a lot. I admit it. I also know I'm not the only one.

 

Just for fune, I googled "I hate roxio" and found a lot (a lot!) of people around this great planet of ours feels the same.

 

I can't get a hold of tech support. I can't return it and get a refund (I bought this !@$#Q$% program in Oct 0686). I can't use the program. Roxio doesn't give a hoot. So, what's the next step? I'm more than happy to hear what others have done.

 

As you can see below, I'm using a high-end Dell system that's only 3 months old, so please don't recommend that I upgrade anything.

 

As Dr Frasier Crane says, "I'm listening..."

[Tigger59]

If you still have remnants of McAfee on your PC, McAfee have a software removal tool that should clean that up:

 

http://ts.mcafeehelp.com/faq3.asp?docid=408302

 

Thank you! Thank you! Thank you! And once more, thank you!!

 

I had removed McAfee using the Windows remove program but that didn't take everything off. I also used a program from McAfee's website but that left a few fragments. I then used the link above and finally got McAfee off my PC and lo! and behold, EMC 9 works fine.

 

So, fellow Roxio users, this (hopefully) is the last you'll hear of me complaining about this program. I'm a very happy camper.

[gi7omy]

I decided to give that a try - as you said 'just for fun' and also found this

 

"...Results 1 - 10 of about 1,430 for "I hate Nero"..."

 

Soooo, everybody hates something or the other

 

All I can suggest is to stick with the original thread and work it through. I'm not goinmg to ask here what the problem is - apparently you posted it elsewhere but I'm not going to go hunt for it

[ogdens]

Thank you! Thank you! Thank you! And once more, thank you!!

 

I had removed McAfee using the Windows remove program but that didn't take everything off. I also used a program from McAfee's website but that left a few fragments. I then used the link above and finally got McAfee off my PC and lo! and behold, EMC 9 works fine.

 

So, fellow Roxio users, this (hopefully) is the last you'll hear of me complaining about this program. I'm a very happy camper.

 

 

Do you remember saying this earlier

 

"I feel that Roxio is 100% responsible for this program. Why don't they post something to all registered users indicating that they're aware there is a problem and they're working on it? Clearly they don't give a hoot about their users and their "solution" is to produce new versions of a bad program."

[Beerman]

I tried the same thing with ABBA which got more returns than Al Gore did........really!

[Tigger59]

Do you remember saying this earlier

 

"I feel that Roxio is 100% responsible for this program. Why don't they post something to all registered users indicating that they're aware there is a problem and they're working on it? Clearly they don't give a hoot about their users and their "solution" is to produce new versions of a bad program."

 

I spoke too soon. Roxio worked fine for ONE project. One project. Just one and then it went right back to its old tricks.

[bimicher]

Just check the EMC boards and you'll see that I've b****ed and moaned about EMC 9 a lot. I admit it. I also know I'm not the only one.

 

Just for fune, I googled "I hate roxio" and found a lot (a lot!) of people around this great planet of ours feels the same.

 

I can't get a hold of tech support. I can't return it and get a refund (I bought this !@$#Q$% program in Oct 86). I can't use the program. Roxio doesn't give a hoot. So, what's the next step? I'm more than happy to hear what others have done.

 

As you can see below, I'm using a high-end Dell system that's only 3 months old, so please don't recommend that I upgrade anything.

 

As Dr Frasier Crane says, "I'm listening..."

 

You bought the program in Oct 86 , no wonder it doesn't work

 

"I hate Dell" gives about 13,200 hits

[Tigger59]

I decided to give that a try - as you said 'just for fun' and also found this

 

"...Results 1 - 10 of about 1,430 for "I hate Nero"..."

 

Soooo, everybody hates something or the other

 

All I can suggest is to stick with the original thread and work it through. I'm not goinmg to ask here what the problem is - apparently you posted it elsewhere but I'm not going to go hunt for it

 

Summary of problems ... if I open the Roxio Media Center or any program, the splash screen opens and hangs until I go to Windows Task Manager > Processes and shut down everything to do with Roxio. Sometimes the program will open after this is done but I can't do anything becuase it freezes on me.

 

I've cleaned my hard drive which is about 80% free. I've got Norton installed because the 60-day McAfee trial that came with my Dell seemed to be the primary cause for the problems which, btw, didn't go away when I removed McAfee. Oh, and i found some McFee files that I can't delete and when i try to contact McAfee, I don't get anywhere. Are they owned by Roxio?

 

I've logged into RoxAnn and feel that I may as well be talking to a brick wall. I've tried the Technical support emails and they're even less helpful than RoxAnn (if that's at all possible). The tech support line is open 8-6 M-F EST. Guess what?! Like millions of other people, I work roughly the same hours. So, how the (BLEEP) am I supposed to get in touch with them? Do I book a day off work and waste it on the phone with an idiot who can barely speak English or who will treat me like I'm new to Earth? Who do they think uses this program? Seniors who have all the time in the world?

 

So, what it boils down to is that I have a program on my computer that is useless!

[jeanrosenfeld]

If you still have remnants of McAfee on your PC, McAfee have a software removal tool that should clean that up:

 

http://ts.mcafeehelp.com/faq3.asp?docid=408302

[Tigger59]

I too had similar problems with EMC 9 running on my Dell computer. I tried a lot of things, but the only thing that worked was to do a complete uninstall of Roxio and Sonic products. I have not had any problems since. The following was given to me by Roxio Technical Support and it worked for me. They also gave me instructions for modifying the registry that I didn't follow. If the instructions without registry changes had not fixed my problem, I probably would have modified the registry. Here are the instruction for completely uninstalling Roxio and Sonic.

 

Thanks, BillW. I'll give this a try and let you know if it works.

[gi7omy]

OK - for a start McAfee are nothing to do with anyone (except McAfee)

 

Did you install Internet Explorer 7 and/or Windows Media Player 11 on your computer?

 

If you did, there's the problem

[sknis]

Just to check I googled for "I hate Roxio" and came up with 122 hits for that phrase. Remember you've got to use the quotes or you'll get everything with those individual words.

 

Also 264 for Nero.

[Tigger59]

Thanks, BillW. I'll give this a try and let you know if it works.

 

I finally found the time today to uninstall EMC 9. Initially, the program deletion froze and I had to reboot (Roxio Content). I tried again and after about 30 minutes, everything came off. I followed your instructions and also manually deleted hidden files. I rebooted & reinstalled. This entire procedure took about 1 hr 15 minutes.

 

Everything was fine FOR ABOUT AN HOUR!

 

I was editing a project and it went beautifully. I foolishly thought my problems were over and then when I saved the project after a change, which I do after all changes, it froze. What did I do differently? NOTHING!

 

The only way to get out of the program was to go to Windows Task Manager and shut it down. I then had to do the same for Roxio Creator 9 Home. I rebooted my PC and restarted Roxio Creator 9 Home. That took about 5 minutes to start. About 10 minutes ago, I attempted to restart VideoWave .... AND I'M STILL WAITING.

 

THIS IS THE ABSOLUTE FINAL STRAW. Clearly this !@#$%@^@#$ program doesn't want to work on my computer. I am not wasting another second with it.

[cdanteek]

Just to check I googled for "I hate Roxio" and came up with 122 hits for that phrase. Remember you've got to use the quotes or you'll get everything with those individual words.

 

Also 264 for Nero.

 

 

Well I come up with way more than all of ya!

 

The best one that comes up is,

 

I hate Roxio and Nero!

 

cd

[gi7omy]

This one is even better

 

Results 1 - 10 of about 78,200 for "I hate Microsoft".

 

Number 1 on the list is here

[Tigger59]

OK - for a start McAfee are nothing to do with anyone (except McAfee)

 

Did you install Internet Explorer 7 and/or Windows Media Player 11 on your computer?

 

If you did, there's the problem

 

I still have IE 6 and WMP 10 and I haven't purchased Vista yet.

 

If McAfee isn't the problem, why did EMC 9 stop working after I installed an update to it? A couple of days later, it started to work okay, and then after McAfee did a virus scan, EMC stopped working again and hasn't worked since, despite the fact that I removed McAfee? This was over a month ago.

 

Since then, I've removed McAfee since it was only a 60-day trial and I didn't like it, on many levels and I've removed EM9 and reinstalled it twice and still NOTHING.

 

I've seen on other forums as well as in a Dell discussion group that Dell PCs may be the issue, but I can't get any answers from Dell either. The strange thing is that EMC worked 100% okay after I installed it and then for some unknown reason, it stopped and NO ONE WANTS TO HELP ME.

 

I know for a fact that I'm not alone and I feel that Roxio is 100% responsible for this program. Why don't they post something to all registered users indicating that they're aware there is a problem and they're working on it? Clearly they don't give a hoot about their users and their "solution" is to produce new versions of a bad program.

 

I still have IE 6 and WMP 10. And I haven't purchased Vista yet. My Dell PC came installed with Windows XP Media Center SP2.

 

If McAfee isn't the problem, why did EMC 9 stop working after I installed an update to it? A couple of days later, it started to work okay, and then after McAfee did a virus scan, EMC stopped working again and hasn't worked since, despite the fact that I removed McAfee? This was over a month ago.

 

Since then, I've removed McAfee since it was only a 60-day trial and I didn't like it, on many levels and I've removed EM9 and reinstalled it twice and still NOTHING.

 

I've seen on other forums as well as in a Dell discussion group that Dell PCs may be the issue, but I can't get any answers from Dell either. The strange thing is that EMC worked 100% okay after I installed it and then for some unknown reason, it stopped and NO ONE WANTS TO HELP ME.

 

I know for a fact that I'm not alone and I feel that Roxio is 100% responsible for this program. Why don't they post something to all registered users indicating that they're aware there is a problem and they're working on it? Clearly they don't give a hoot about their users and their "solution" is to produce new versions of a bad program.

[gi7omy]

Would you mind pointing out anywhere in this thread where you said anything more than 'my program won't work'? That's like phoning your local filling station saying 'my car won't start'

 

All you have told us is that it worked, you installed McAfee, it stopped working, you uninstalled McAfe and it still won't work. Nothing about what part isn't working, what error messages, whether or not you did a registry cleanup on McAfee - zilch, nada, nothing.

 

No-one here works for Roxio and, equally, none of us are sitting looking over your shoulder. You have to TELL us what's happening, answer anything we ask even if it sounds stupid (there's a reason for questions) and if something is recommended, you TRY it

[Tigger59]

Would you mind pointing out anywhere in this thread where you said anything more than 'my program won't work'? That's like phoning your local filling station saying 'my car won't start'

 

All you have told us is that it worked, you installed McAfee, it stopped working, you uninstalled McAfe and it still won't work. Nothing about what part isn't working, what error messages, whether or not you did a registry cleanup on McAfee - zilch, nada, nothing.

 

No-one here works for Roxio and, equally, none of us are sitting looking over your shoulder. You have to TELL us what's happening, answer anything we ask even if it sounds stupid (there's a reason for questions) and if something is recommended, you TRY it

 

I mentioned in the first posting in this forum ... the splash screen for any program within EMC opens but doesn't go further. I go into Windows Task Manager > Processes and delete all references to "Roxio" and sometimes VideoWave will open but I can't do anything in it. In most cases, that's all that happens. (Refer to the first entry in this forum).

[gi7omy]

Just check the EMC boards and you'll see that I've b****ed and moaned about EMC 9 a lot. I admit it. I also know I'm not the only one.

 

Just for fune, I googled "I hate roxio" and found a lot (a lot!) of people around this great planet of ours feels the same.

 

I can't get a hold of tech support. I can't return it and get a refund (I bought this !@$#Q$% program in Oct 0686). I can't use the program. Roxio doesn't give a hoot. So, what's the next step? I'm more than happy to hear what others have done.

 

As you can see below, I'm using a high-end Dell system that's only 3 months old, so please don't recommend that I upgrade anything.

 

As Dr Frasier Crane says, "I'm listening..."

 

 

and where does it say that (Post #1) ?

 

Anyway - uninstall, run the MS Cleanup tool to completely wipe traces of Roxio and McAfee. Also try using Regcleaner if you have already tried the MS one

 

Then try a reinstall

[BillW]

I too had similar problems with EMC 9 running on my Dell computer. I tried a lot of things, but the only thing that worked was to do a complete uninstall of Roxio and Sonic products. I have not had any problems since. The following was given to me by Roxio Technical Support and it worked for me. They also gave me instructions for modifying the registry that I didn't follow. If the instructions without registry changes had not fixed my problem, I probably would have modified the registry. Here are the instruction for completely uninstalling Roxio and Sonic. Hope this helps:

____________________________________________________

 

These are the instructions for a clean installation.

Make sure you have the downloads or discs to reinstall before starting this process.

 

Note that this will also remove any Sonic products from your computer.

 

1. Remove any Roxio and Sonic programs using add/remove programs

 

2. For the step below you will need to show hidden files.

 

This can be done by clicking on my computer, go up and click on tools, then folder options. then view. Make sure show hidden folders is checked and click apply.

 

When you try the step below you may receive a message that a file is in use.

 

Simply drag that file to your desktop and it can be removed after restarting the computer.

 

(please note that the username referred to below is the name you use when logged into Windows XP)

 

3. Delete these folders from your hard drive

 

C:\Program Files\Roxio

 

C:\Program Files\Sonic

 

C:\Documents and Settings\\Application Data\Roxio

 

C:\Documents and Settings\\Application Data\Sonic

 

Once completed empty the recycle bin.

 

Restart your computer and reinstall EMC9 from you original disks