Toast hangs and won't quit

[cmwolfson]

This is a recent problem that occurred after a weird system crash. I ended up doing an archive & restore from my OS X Tiger disc. Used 10.4.5 combo updater to get back to where I'd been but then had problems with Toast Titanium 7.12 and Roxio Popcorn hanging and refusing to Force Quit. This meant I could only do a cold restart. Updated to 10.4.8 and things were fine for a while.

 

Today I unmounted a CD in iTunes but it wouldn't eject. I went over to Toast, which was already open, and tried to eject it using command-E. Got the !#@%!! spinning beachball. Force Quit window said Toast was not responding, so I Force Quit. Nada. Tried using the Dock but no help there, either.

 

I trashed the Launch Services prefs and rebooted. Burned four CDs OK. On the fifth Toast hung again.

 

Started scouring the Apple forums and found suggestions using Terminal and Activity Monitor.

 

In Terminal I typed in ps -awx to see all processes. Here's what I found for Toast:

 

PID TT STAT TIME COMMAND

363 ?? E 0:00.00 (Toast Titanium)

 

Then I typed in kill process ID with this result:

 

Macintosh:~ cary$ kill process ID 363

-bash: kill: process: no such pid

-bash: kill: ID: no such pid

 

Going over to Activity Monitor, all I found was this:

590 mdimport cary 0.00 3 2.28 MB 38.48 MB

 

I tried quitting this but there was no discernible change. I've already tried repairing permissions, tossing the Toast prefs, rebuidling the Directory with DiskWarrior. Now I'm out of ideas.

 

Dual 1.6 GHz Power PC G4 Mac OS X (10.4.8) 2 GB RAM (recently installed)

2 ATA HD's

2 USB HD's

M-Audio USB sound device

USB inkjet printer

MicroTek ScanMaker 4800 USB scanner

[tsantee]

I believe that Toast is stalled in some failed communication with the optical drive. Sometimes the presence of other Firewire devices can be a party to this but you don't mention any Firewire devices. You are as adept at trouble shooting Macs as I am and I can't think of what else to suggest. Check if a firmware update is available for the optical drive. Maybe the drive needs replacing (or a cable that connects the drive).

[erics13564]

Yes, here is what Roxio support said to do:

aloong 03/21/07 1:00 PM

 

Thank you for Contacting Roxio Technical Support

 

1. Try disconnecting all external devices, except keyboard and mouse.

2. Create a new user account and try again under new account.

3. Save your project as a disc image (File->Save as Disc Image) to see if Toast still crashes.

 

I'm having the same problem, but I'm using Toast 7.1.2.

I was in the process of making a backup CD, when it crashed, but would not quit, the finder kept saying application not responding, I had to force shut-down my Mac to clear it.

Next I thought OK I'll trash the pref's and try again, but this didn't work either, I had to once again force restart my Mac.

3rd time a charm, not on your life, I next removed and deleted anything with Toast, or Roxio on it and re-installed the app to try again, but, that's right, "application not responding", I had to force shut-down my Mac once again. I removed once again Toast and ran Spring Cleaning looking for any leftover files, but can't find any. Somewhere there must a be a file(s) that is causing it to hang that I can't find to help clear this problem. Has anyone who has had this problem gotten it fixed?

[dmarchi]

Was this issue ever resolved? I am having the same problem but I cannot even get toast to Launch now. Can't even get Jam 6 to launch either. I was running Toast 7.1.2. Even tried trashin that and going back to Toast 7.0. Nada. Zilch. Nothing.

 

Tunning OS 10.4.9 on a G4 1Gz Mac.

[tsantee]

Was this issue ever resolved? I am having the same problem but I cannot even get toast to Launch now. Can't even get Jam 6 to launch either. I was running Toast 7.1.2. Even tried trashin that and going back to Toast 7.0. Nada. Zilch. Nothing.

 

Tunning OS 10.4.9 on a G4 1Gz Mac.

Don't know what would cause that, but try launching Toast after disconnecting all Firewire devices. If that works you can then plug the devices in again. One thing Toast doesn't like is a Firewire analog-to-digital video capture device but it also can hang if it has trouble recognizes Firewire DVD drives.

[cmwolfson]

Was this issue ever resolved? I am having the same problem but I cannot even get toast to Launch now. Can't even get Jam 6 to launch either. I was running Toast 7.1.2. Even tried trashin that and going back to Toast 7.0. Nada. Zilch. Nothing.

 

Tunning OS 10.4.9 on a G4 1Gz Mac.

I finally traced my problem to a bad USB PCI card, although bad RAM could cause similar issues.

 

Assuming that's not your case, I would suggest re-applying the OS X 10.4.9 COMBO updater, which is known to fix a lot of strange behavior after an incremental system upgrade. Start up from another volume or from your OS X 10.4 system disc. You can find out more about this at http://www.macfixit.com.

[erics13564]

I'm having the same problem, but I'm using Toast 7.1.2.

I was in the process of making a backup CD, when it crashed, but would not quit, the finder kept saying application not responding, I had to force shut-down my Mac to clear it.

Next I thought OK I'll trash the pref's and try again, but this didn't work either, I had to once again force restart my Mac.

3rd time a charm, not on your life, I next removed and deleted anything with Toast, or Roxio on it and re-installed the app to try again, but, that's right, "application not responding", I had to force shut-down my Mac once again. I removed once again Toast and ran Spring Cleaning looking for any leftover files, but can't find any. Somewhere there must a be a file(s) that is causing it to hang that I can't find to help clear this problem. Has anyone who has had this problem gotten it fixed?

 

This is a recent problem that occurred after a weird system crash. I ended up doing an archive & restore from my OS X Tiger disc. Used 10.4.5 combo updater to get back to where I'd been but then had problems with Toast Titanium 7.12 and Roxio Popcorn hanging and refusing to Force Quit. This meant I could only do a cold restart. Updated to 10.4.8 and things were fine for a while.

 

Today I unmounted a CD in iTunes but it wouldn't eject. I went over to Toast, which was already open, and tried to eject it using command-E. Got the !#@%!! spinning beachball. Force Quit window said Toast was not responding, so I Force Quit. Nada. Tried using the Dock but no help there, either.

 

I trashed the Launch Services prefs and rebooted. Burned four CDs OK. On the fifth Toast hung again.

 

Started scouring the Apple forums and found suggestions using Terminal and Activity Monitor.

 

In Terminal I typed in ps -awx to see all processes. Here's what I found for Toast:

 

PID TT STAT TIME COMMAND

363 ?? E 0:00.00 (Toast Titanium)

 

Then I typed in kill process ID with this result:

 

Macintosh:~ cary$ kill process ID 363

-bash: kill: process: no such pid

-bash: kill: ID: no such pid

 

Going over to Activity Monitor, all I found was this:

590 mdimport cary 0.00 3 2.28 MB 38.48 MB

 

I tried quitting this but there was no discernible change. I've already tried repairing permissions, tossing the Toast prefs, rebuidling the Directory with DiskWarrior. Now I'm out of ideas.

 

Dual 1.6 GHz Power PC G4 Mac OS X (10.4.8) 2 GB RAM (recently installed)

2 ATA HD's

2 USB HD's

M-Audio USB sound device

USB inkjet printer

MicroTek ScanMaker 4800 USB scanner