jant Posted March 1, 2007 Report Share Posted March 1, 2007 we all have paid 500 dollar for a software package that is full of bugs we want a software that already has been tested in advance we are not beta testers as I see the forum there are more problems than solutions and some of us don`t even get an answer to our questions I have been testing the program for over one week I don`t complain much but find this scandalous Link to comment Share on other sites More sharing options...
jant Posted March 18, 2007 Author Report Share Posted March 18, 2007 Hoi guys The problem with dvdit pro hd is it will not run on my matrox workstation i also have one other pc where the software runs great but you understand that i only want to use the workstation to burn the blue-ray i also gave you my system spec in another isue but get no response from support if you tested this mather you should have a answer to this problem in the mean time i waiting for a solution to help me with this problem are there matrox users with the same problem or do we have to wait until adobe helps us i hope i get answers real quick i posted my first complain 2 weeks ago an have not got any support from roxio greetings jan Link to comment Share on other sites More sharing options...
plee Posted March 27, 2007 Report Share Posted March 27, 2007 Good point, gaper1. These Forums are for customers. The people doing most of the answering have bought the product, and (usually after having some problems solved) hung around to help other customers. Since people usually don't come to the Forums if the product works, you mostly see complaints. if youwant answers from Roxio, you need to contact Roxio - not other people who have bought the product. Lynn Yes, that's if you even can't get a reasonable response from support. I tried that with my activation issue and submitted a ticket. Found this forum and other users having the same issue and Scott was able to get me going 2 days before support even contacted me. So your mileage may very on submitting a ticket... Link to comment Share on other sites More sharing options...
TheShade Posted March 19, 2007 Report Share Posted March 19, 2007 shueardm, i am not sure who you were directing your post to. If it was me, i hear what you are saying, but i wasn't offering services with a product that i was unfamiliar with. I have used DVDit for years. That being the case, there was no reason to believe that a newer release would not be able to perform a simple procedure such as burning. I appreciate your input and certainly agree with you. If someone is offering services with software they have never used, then they don't have much of a leg to stand on. Where i think my frustration came in was the fact that i use this software all the time and have never had any issues (even minor ones). So, naturally, after picking up the latest version and finding out that it could not perform the very basic functions (for me), caused a lot of headaches. I was able to deliver my services to the client over the weekend. Unfortunately, i had to use another program to do it. I have not given up, intend on finding the solution and will post it when i do. I don't have the heart to completely "shelf" the latest version of DVDit just yet. I, gladly, admit that I have always favored it over others. I have used several other programs that do similar things. But, in my opinion, DVDit has one of the best interfaces and is also very quick and easy to use. I have always been a big fan. I suppose this is what magnified my frustration. Link to comment Share on other sites More sharing options...
plee Posted March 1, 2007 Report Share Posted March 1, 2007 we all have paid 500 dollar for a software package that is full of bugs we want a software that already has been tested in advance we are not beta testers as I see the forum there are more problems than solutions and some of us don`t even get an answer to our questions I have been testing the program for over one week I don`t complain much but find this scandalous Most of us feel your pain with you as DVDit HD does have some growing pains... When it works it WORKS but when it doesn't it's pretty ugly Scott is very helpful in getting you around/solving your problems so I would PM him. Link to comment Share on other sites More sharing options...
mmace Posted March 19, 2007 Report Share Posted March 19, 2007 for those interested, here's his original post (with specs): http://forums.support.roxio.com/index.php?showtopic=18262 and here's another that doesn't seem to have anything to do with DVDit Pro HD: http://forums.support.roxio.com/index.php?showtopic=18312 Jant: Can you explain a bit more about your 1st post, maybe a bit more detail? I know where you are coming from with the "scrubbing" bit, if I do anything with the scrub bar on mine it freezes my PC for up to 10 minutes (only with HD material), which makes it a real pain to add chapters Link to comment Share on other sites More sharing options...
gaper1 Posted March 19, 2007 Report Share Posted March 19, 2007 i hope i get answers real quick i posted my first complain 2 weeks ago an have not got any support from roxio greetings jan if you want to get support directly from roxio, you probably want to submit a webticket instead of just posting on the forum... http://www.roxio.com/enu/support/dvdit/default.html click on Contact Support on the right... Link to comment Share on other sites More sharing options...
TheShade Posted March 17, 2007 Report Share Posted March 17, 2007 I TOTALLY AGREE. I feel totally deceived and shafted. I have found very few solutions to all the problems i have read in the forums. I cannot recommend this wretched software to anyone...and wont. It has been a complete disaster and has made my life miserable. Link to comment Share on other sites More sharing options...
shueardm Posted March 18, 2007 Report Share Posted March 18, 2007 Here's my take on your problem. You have offered a service to your clients on the basis that you can provide the service before you have tested it. The software works for me and many others, some have problems, every PC is different and conflicts can occur. Stick at it, work through you issues and eventually you will have a solution- then you can go out and offer your services. Good luck . Link to comment Share on other sites More sharing options...
SS Scott Posted March 18, 2007 Report Share Posted March 18, 2007 not sure what to say on this. I have answered over 150 times since the software's release and have helped numerous people. There are thousands of buyers of the software and 50-100 on this forum. Many, many people are having positive experiences with this software. generally people only complain on the forums...though as you will see, there are a number of individuals who are talking about there successes. I am here to help. let me know what you need. Link to comment Share on other sites More sharing options...
TheShade Posted March 18, 2007 Report Share Posted March 18, 2007 i am sorry Scott. I certainly did not mean to insult you. It is obvious that you are on the ball and very helpful. I am just a frustrated user trying to get to the bottom of my issue and i haven't been getting anywhere. I am under a lot of pressure from some clients which is what has fueled my frustration. I hope i did not offend you. thanks for your help Link to comment Share on other sites More sharing options...
lynn98109 Posted March 27, 2007 Report Share Posted March 27, 2007 Good point, gaper1. These Forums are for customers. The people doing most of the answering have bought the product, and (usually after having some problems solved) hung around to help other customers. Since people usually don't come to the Forums if the product works, you mostly see complaints. if youwant answers from Roxio, you need to contact Roxio - not other people who have bought the product. Lynn Link to comment Share on other sites More sharing options...
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jant
we all have paid 500 dollar for a software package
that is full of bugs
we want a software that already has been tested in advance
we are not beta testers
as I see the forum there are more problems than solutions
and some of us don`t even get an answer to our questions
I have been testing the program for over one week
I don`t complain much but find this scandalous
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