80040273 Error while encoding menu

[The General]

I purchased a new dvd burner (Mad Dog Multimedia MD-18XTFI) which included Roxio Creator 8.2 XE. After installing the burner I registered it and upgraded the firmware. I installed Roxio Creator 8.2 XE and registered it checked it for updates but there were none. I captured some old home movies and tried to burn them to disk, in which a error shows "80040273 Error while encoding menu. After a some what lengthy search to find the problem,with no luck... I have resorted to seek help here. My computer specs are as follows : Manufacturer ECS, Model M841LU, BIOS- default System Bios, Processor AMD Athlon XP 1800+,mmx,3D NOW, 1.5Mhz;Memory 448 MB RAM,Video SiS Internal Chip 64MB. The operating system is Windows XP Home SP2. Any help would be greatly appreciated. Thanks in advance.

[Larry]

It's probably your SIS video chip that is the problem. It's an onboard one and doesn't support directx9 which EMC8 requires. You can try updating directx9 to make sure it is current, and check for updates for your video chip. That may help. If not, in MyDVD go to tools -> Options and set the rendering option to Software. Again, that may, but it may not.

[The General]

It's probably your SIS video chip that is the problem. It's an onboard one and doesn't support directx9 which EMC8 requires. You can try updating directx9 to make sure it is current, and check for updates for your video chip. That may help. If not, in MyDVD go to tools -> Options and set the rendering option to Software. Again, that may, but it may not.

I have suspected it was possibly from the video. I checked to make sure it does have directx 9 and the video chip is up to date. What should I get minimally for a video card 128MB or 256MB. I couldn't find any specs for this from Roxio?

[grandpabruce]

I have suspected it was possibly from the video. I checked to make sure it does have directx 9 and the video chip is up to date. What should I get minimally for a video card 128MB or 256MB. I couldn't find any specs for this from Roxio?

 

I would get a 256MB, if funding isn't a problem. Check first to see if your motherboard has an AGP slot for a video card.

[Larry]

I agree with Bruce, go for a 256mb one if it fits in your budget. You don't need anything fancy that's full of "bells & whistles" that run in the 100's. Just one that supports Directx9 functions. You should be able to find one for under $100

[Stacey123]

Hello!

 

I'm new to the "Roxio Community", but I know these forums can be of great help! Although I've had EMC8 for quite some time, it wasn't until today that I tried to burn a DVD with about 20 pictures on it. I received the message "80040273 Error while encoding menu", and after contacting Roxio's support area twice, I finally gave up. For someone like me who simply wants to burn the occasional DVD with pictures on it, does anybody have any advice for another brand/type of software? I'd like to make the move away from Roxio since it appears this is a known problem, but one they can't seem to fix. Your help is appreciated!

[james_hardin]

Hello!

 

I'm new to the "Roxio Community", but I know these forums can be of great help! Although I've had EMC8 for quite some time, it wasn't until today that I tried to burn a DVD with about 20 pictures on it. I received the message "80040273 Error while encoding menu", and after contacting Roxio's support area twice, I finally gave up. For someone like me who simply wants to burn the occasional DVD with pictures on it, does anybody have any advice for another brand/type of software? I'd like to make the move away from Roxio since it appears this is a known problem, but one they can't seem to fix. Your help is appreciated!

If you were in contact twice with Tech Support, what happened???

 

Likewise if you read through this thread you should have deduced that we are going to need to know your computer specs.

[Stacey123]

If you were in contact twice with Tech Support, what happened???

 

Likewise if you read through this thread you should have deduced that we are going to need to know your computer specs.

 

Thank you for responding so quickly. I did see other's who reported their computer specs, but I hesitated to do so because I wasn't sure how/where to find all that you might need, such as the type of video card, etc. Let me know if this is a good start:

 

Dell Inspiron E1705

Windows XP Media Edition with SP2

87GB harddrive with 43GB available

(I don't know how to look at the video card)

 

Roxio's customer support suggested I contact a live person, for which they told me there's a fee, and the other told me to open a web ticket, which I did but am still waiting for a response.

 

Thanks!

 

Oh, I also downloaded the hotfix I saw posted somewhere on here

[james_hardin]

The Video Card make/model would be in your Control Panel. (Win-Pause; Hardware tab; Device Manager. – Expand Display adapters and right click on the card and select Properties)

 

In MyDVD you might try under Tools – Options and set it to Software Render.

 

It would be best if you can use some DVD RW media to play with until this gets settled. You can erase RW media reuse it.

 

Have you been able to burn CDs or DVDs with Classic?

 

Web tickets may take some time for a response (10 days sometimes).

[Stacey123]

James,

 

You're a genius/problem solver/great help! I changed the setting from Hardware to Software, and I'm able to burn a DVD! In response to one of your questions, in the past I have burned a CD through Classic but never tried a DVD.

 

Again I really appreciate your help, and I'm glad you're monitoring if not moderating this forum!

 

Thanks,

 

Stacey

[james_hardin]

Glad it worked!

 

Starting in V7, Roxio's rendering is very demanding of the video card and many will not work correctly.

 

Software rendering bypasses the video card but at a cost. It takes longer to render and 3D effects are not usable. Still it is a choice between works and don’t' work…