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UNKNOWN CAPTURE ERROR


ChrisB

Question

I have a problem with capturing using SONY DCR HC96E with EMC9 Suite and wandered if anyone can put me out of my missery? When i go to Capture it lets me select Sony DV Device but in Status it says UNKNOWN CAPTURE ERROR. Does this mean ive spent money on a program that doesnt capture from my camera. Its no good capturing from Movieplayer2 because after 15 mins it crashes. Ive read up on a fix for MP2 which sort of worked as it gave me another 5mins capturing time (something to do with virtual memory settings) But why should i have to even think about using another program when Roxio is supposed to capture using Firewire. Didnt mention on the box only works with some cameras!

 

Anybody got a fix

Many Thanks

Chris

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Nope still not working! If other programs can capture then surely its bad software from Roxio especially as they are charging you for it. Ive got 3 lots of sodtware here that work and there all free. I wont be buying there software again. I will try again when ive upgraded my computer but even so still doesnt make sense

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Yeah i did my CPU is Athlon 2800+ XP. My Firewire lead is a Belkin and cost me about £10.00. I have the latest drivers for my Graphic card. Lead works fine using other software.

Thanks

 

You can try a couple of things. Before I capture, I reboot the computer and leave it at my desktop. I then put my Sony in the docking station, hook up the power cord, hook up the firewire cable, and then turn on the Sony, and change it to playback.

 

I then get a popup screen, on the computer, that asks which program that I want to use to capture. I pick the Roxio 9 capture, and then go through the hoops to capture. If you aren't doing it this way, try it.

 

Also, if you are going through the Roxio suite to capture, try it without going through the Roxio Home button on your desktop. Instead, go to Start/All Programs/Roxio Easy Media Creator 9/Video/Media Import.

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You can try a couple of things. Before I capture, I reboot the computer and leave it at my desktop. I then put my Sony in the docking station, hook up the power cord, hook up the firewire cable, and then turn on the Sony, and change it to playback.

 

I then get a popup screen, on the computer, that asks which program that I want to use to capture. I pick the Roxio 9 capture, and then go through the hoops to capture. If you aren't doing it this way, try it.

 

Also, if you are going through the Roxio suite to capture, try it without going through the Roxio Home button on your desktop. Instead, go to Start/All Programs/Roxio Easy Media Creator 9/Video/Media Import.

 

 

 

Thanks for your advice but ive tried all that.

 

 

Chris

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Thanks for your advice but ive tried all that.

Chris

 

Do you have a antivirus program running, or an internet security program running? Try disabling them, and see if that helps.

 

I don't know what else to suggest, except to make sure you have your Sony set to play back when you open the capture software.

 

Edit: I just noticed that yours is a PAL video camera. I don't know if that makes a difference. It shouldn't.

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I have a problem with capturing using SONY DCR HC96E with EMC9 Suite and wandered if anyone can put me out of my missery? When i go to Capture it lets me select Sony DV Device but in Status it says UNKNOWN CAPTURE ERROR. Does this mean ive spent money on a program that doesnt capture from my camera. Its no good capturing from Movieplayer2 because after 15 mins it crashes. Ive read up on a fix for MP2 which sort of worked as it gave me another 5mins capturing time (something to do with virtual memory settings) But why should i have to even think about using another program when Roxio is supposed to capture using Firewire. Didnt mention on the box only works with some cameras!

 

Anybody got a fix

Many Thanks

Chris

 

I have the Sony DCR HC96, and I have no problems at all capturing my videos, so you have some other problems with your computer that need to be addressed.

 

The first thing that I would suggest is getting rid of any malware/spyware, using free versions of AdAware and Spybot.

 

Also, defrag your hard drive, and shut down any unecessary processes, including your antivirus software.

 

Also, list your system specs, similar to how I have mine listed in my signature.

 

What firewire cable do you have?

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OK thanks for the quick reply. My computer is getting on a bit now and ive downloaded WinDV which works a treat but im glad to know my camera should work.

 

My Relevant specs are

 

Windows XP

Athlon 2800XP

Nforce2 Motherboard (cant remember which one till i do a reboot)

1 gig memory (think its 333mhz)

ATI 9800XT

Scsii UW 160 Drives 1940 adaptec

 

Hope this helps. I have onboard Firewire but i do have a card i could try.

 

Will be upgrading to Quad Core soon!

 

Thanks

 

P.S Doing as suggested Adaware and Defragging as it does need doing.

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OK thanks for the quick reply. My computer is getting on a bit now and ive downloaded WinDV which works a treat but im glad to know my camera should work.

 

My Relevant specs are

 

Windows XP

Athlon 2800XP

Nforce2 Motherboard (cant remember which one till i do a reboot)

1 gig memory (think its 333mhz)

ATI 9800XT

Scsii UW Drives 1940

 

Hope this helps. I have onboard Firewire but i do have a card i could try.

 

Will be upgrading to Quad Core soon!

 

Thanks

 

The video card should work, but you did not post what your CPU was. Also, your onboard firewire port should work just fine. I was asking about the actual cable. If you bought a $15.95 cable, that would be your problem.

 

A Sony firewire cable is the best for the videocamera, but I have a Belkin which works just fine. The Sony cable will cost you about $38. My Belkin was $36.

 

Make sure that you have the latest drivers for that ATI 9800XT, too.

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The video card should work, but you did not post what your CPU was. Also, your onboard firewire port should work just fine. I was asking about the actual cable. If you bought a $15.95 cable, that would be your problem.

 

A Sony firewire cable is the best for the videocamera, but I have a Belkin which works just fine. The Sony cable will cost you about $38. My Belkin was $36.

 

Make sure that you have the latest drivers for that ATI 9800XT, too.

 

 

Yeah i did my CPU is Athlon 2800+ XP. My Firewire lead is a Belkin and cost me about £10.00. I have the latest drivers for my Graphic card. Lead works fine using other software.

 

 

Thanks

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