Cannot create renderer object (error 80004005)

[John Garth]

I have just installed a PNY GeForce 7600 GS nVidia graphics card and now I get the error message 80004005 whenever I do any video editing work. I use emc9 with Windows XP. I have installed the latest drivers including DirectX 9.0c Feb update. I've logged this call with Roxio support who haven't yet sent a solution. Does anyone else have this card and have they got a workaround? I particularly want to use the edit chapter option but the errors and lack of preview make this impossible.

 

This is infuriating as I bought the graphics card to replace an ATI card which worked perfectly well with emc9, but which kept on nagging me to update the drivers which were the latest available for my 6 year old card.

[John Garth]

Congratulations on a response from Roxio...

 

Sorry but I have no further suggestions. I thought for sure that it was a conflict with your old drivers from your old card. As I said, I ran into problems when I upgraded my video card without first uninstalling the software and drivers that came with my old card. Once my new card was in, the drivers for the old card didn't show up anywhere to uninstall them.

 

Let us know how it turns out.

 

Still doesn't work. Latest email I've sent to support which should explain the current situation:

 

I have the latest version of DirectX from Microsoft (as explained in a previous email). The graphics card setting is already full acceleration. Since my last email, I have re-installed my 6 year old graphics card with it's ATI drivers, edited the video in emc9 and stored it, re-installed the new nVidia card with it's drivers and encoded and burned a DVD with hardware rendering using the project I prepared when the ATI card was installed. However, if I edit a new project when the nVidia card is installed using either mpg or avi files from scratch in emc9/MyDVD 9, with either hardware or software rendering chosen, I get the message "could not create the rendered object" etc. This does not make any sense to me as the old ATI card DOES NOT support DirectX 9 and needs to use software rendering, so if there is a problem with the nVidia card or with DirectX 9.0, why do I get the error message even if software rendering is chosen?

 

I don't really know what to do next. All my other software appears to be functioning correctly and the nVidia card passes all the dxdiag tests.

 

Regards,

 

Garth.

[John Garth]

PC is:

Asus A7V333 motherboard with AMD Athlon XP 2400+ processor

Graphics card is PNY nVidia 7600 GS AGP x8 (but running as x4 AGP as this is the maximum for my AGP slot). According to my PC dealer this shouldn't cause a problem. Old graphics card is ATI all-in-wonder 8500DV with AGP x2

1 Gb RAM

3 Samsung hard discs totalling 280 Gb

Lite-on Dual layer DVD writer LH-18A1P

Sony Dual layer DVD writer DRU-700A

19" Samsung SyncMaster 920N display

IBM AT keyboard manufactured 1991!!!

Logitech wireless optical mouse

Jeatech quiet 600W PSU

Lian Li aluminium case

Creative Audigy sound card and speakers

HP 1350 all-in-one printer/copier/scanner

Windows XP SP2

EMC version 9

IE 7

Microsoft Office 2003

 

Regards,

 

Garth

[barryware]

Since my last post I've had a response from support which suggested a line of attack, but still have my problem. Any further advice is most welcome before I rip out my new card, re-install my 6 year old ATI graphics card and put up with warning messages re oput-of-date drivers every time I run emc9, or alternatively buy a different editing package. I've bought all the versions of emc since around version 3 so am very reluctant to spend yet more money buying some other software - which may throw up a similar problem!

 

My latest email to support is as follows:

 

I've done a clean install of emc9 from CD as per your instructions but still get the error "could not create the renderer object" whenever I edit a video file, e.g. trim or try to add chapters. I've tried both software and hardware rendering although my hardware passes the hardware rendering graphics test. I've deleted the installed video drivers entirely (so that they system was forced to install the default XP VGA graphics driver) and re-installed the latest drivers for my 7600 GS card from the nVidia website - version 93.71. The Directx 9.0 is the February update. Please find attached the dxdiag file as requested. If I try editing chapters the error warning is headed ".\DVDContext.cpp(171): *** Error 80004005" and the detail is "Could not create the renderer object. This might be caused by DirectX 9.0 not being installed or...[truncated by emc9]. stringRef:VCE_ErrMsgs.E_MixerNull".

 

Very frustratedly,

 

Garth.

 

Congratulations on a response from Roxio...

 

Sorry but I have no further suggestions. I thought for sure that it was a conflict with your old drivers from your old card. As I said, I ran into problems when I upgraded my video card without first uninstalling the software and drivers that came with my old card. Once my new card was in, the drivers for the old card didn't show up anywhere to uninstall them.

 

Let us know how it turns out.

[steveoregon]

I had the same problem. As soon as I tried to trim a video, I got the message:

 

"Could not create the renderer object. This might be caused by DirectX 9.0 not being installed or the display adapter not fully supported by DirectX 9.0"

 

Roxio easy Media Creator 9.0 came preinstalled on my new Dell in November 06, so I was surprised when this error occurred. I assumed Dell fully tested the compatibility of this software.

 

After reading about IE 7.0 causing issues, I uninstalled IE7.0, which automatically took me back to IE 6.0.

 

Poblem solved! Just as well, IE 7.0 was causing issues with Quicktime videos as well.

[ggrussell]

You haven't posted any info on your computer specs. If you have an AGP video card, it could be those drivers. A While back (maybe in the V8 forum), someone posted that updating their VIA AGP drivers fixed their video problems.

[barryware]

You haven't posted any info on your computer specs. If you have an AGP video card, it could be those drivers. A While back (maybe in the V8 forum), someone posted that updating their VIA AGP drivers fixed their video problems.

 

I have just installed a PNY GeForce 7600 GS nVidia graphics card

[barryware]

EMC version 9

IE 7

 

 

Regards,

 

Garth

 

The Guru's are going to tell you to roll back to IE6. I have been playing with it between IE6 & IE7. I see no differance. I still have the same problems with either one.

 

But rolling back to IE6 has solved problems for some.

[ggrussell]

Thanks John - doing a quick net search, that motherboard appears to have the VIA KT333 chipset. Have you downloaded their latest chipset drivers? Certainly wouldn't hurt anything to update the AGP drivers. Get them here.

 

Has been a while since I've had a VIA based motherboard. Download the chipset driver. During install you should have a choice to only install the AGP driver if you like. It also includes inf files for the hard drive controller.

 

I'm not saying this will fix the problem, but it has helped others in the past.

[Mark Holliday]

I had the same issue after changing my Video Card but fixed it quite easily. Try the following ...

 

1. Open Video Wave 9 then click on Tools then Options. You may receive errors similar to what you are getting but just clear them out of the way.

 

2. Make a note of the full path listed under Proxy files:.

 

3. Close down Roxio EMC 9 completely then browse to the directory noted in Step 2 above.

 

4. Delete everything in the Proxy folder but not the folder itself.

 

5. Open Video Wave 9 again, then click on Tools then Options. There should be no errors. Click on Hardware for Render using: then test it. Click OK.

 

6. If all goes well which it did for me you should now be able to edit, trim and split video files without a problem. Please let me know how you got on.

[ggrussell]

Are you assuming that answered my question? I didn't ask for VIDEO CARD specs. He already posted that. There much more to a computer than a video card.

[barryware]

Are you assuming that answered my question? I didn't ask for VIDEO CARD specs. He already posted that. There much more to a computer than a video card.

 

If you have an AGP video card, it could be those drivers. A While back (maybe in the V8 forum), someone posted that updating their VIA AGP drivers fixed their video problems.

 

Sorry.. MyBad

[John Garth]

Since my last post I've had a response from support which suggested a line of attack, but still have my problem. Any further advice is most welcome before I rip out my new card, re-install my 6 year old ATI graphics card and put up with warning messages re oput-of-date drivers every time I run emc9, or alternatively buy a different editing package. I've bought all the versions of emc since around version 3 so am very reluctant to spend yet more money buying some other software - which may throw up a similar problem!

 

My latest email to support is as follows:

 

I've done a clean install of emc9 from CD as per your instructions but still get the error "could not create the renderer object" whenever I edit a video file, e.g. trim or try to add chapters. I've tried both software and hardware rendering although my hardware passes the hardware rendering graphics test. I've deleted the installed video drivers entirely (so that they system was forced to install the default XP VGA graphics driver) and re-installed the latest drivers for my 7600 GS card from the nVidia website - version 93.71. The Directx 9.0 is the February update. Please find attached the dxdiag file as requested. If I try editing chapters the error warning is headed ".\DVDContext.cpp(171): *** Error 80004005" and the detail is "Could not create the renderer object. This might be caused by DirectX 9.0 not being installed or...[truncated by emc9]. stringRef:VCE_ErrMsgs.E_MixerNull".

 

Very frustratedly,

 

Garth.

[justacting]

I had the same problem. I don't know if you found the solution yet but deep in the postings there was another newbie who found the problem. Well it solved my issue anyway. You have to uninstall IE 7! I don't know why and I don't know how that has anything to do with the error but it does. As soon as I uninstalled IE 7 and restarted, no problem. Your browser will automatically revert to IE 6. Give it a try!

[barryware]

I have just installed a PNY GeForce 7600 GS nVidia graphics card and now I get the error message 80004005 whenever I do any video editing work. I use emc9 with Windows XP. I have installed the latest drivers including DirectX 9.0c Feb update. I've logged this call with Roxio support who haven't yet sent a solution. Does anyone else have this card and have they got a workaround? I particularly want to use the edit chapter option but the errors and lack of preview make this impossible.

 

This is infuriating as I bought the graphics card to replace an ATI card which worked perfectly well with emc9, but which kept on nagging me to update the drivers which were the latest available for my 6 year old card.

 

It sounds like you may not have uninstalled the drivers for your old card prior to installing your new card.

 

If I am correct....

 

This will be a pain but do the following:

 

Uninstall the apps and drivers for your new card while the new card is still installed.

Shut down you computer.

Take out your new card and put your old card back in.

Start your computer and uninstall the drivers for your old card. Do this by using the add/remove programs AND right click on your desktop, select properties, settings, advanced, adaptor. Then you video card will be listed.

Select properties, driver. Down towards the bottom of the window will be uninstall for the driver.

 

You need to put your old card back in so your old drivers show up so they can be uninstalled.

 

Shut down your computer and swap the cards again.

 

A ran into this before. Not with EMC but other apps when I upgraded / installed a new video card.

 

Let me know how it turns out. This autta work.