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Videowave Problem



Hope I get some advice here. I have been a faithful Roxio customer for years. When I first installed emc9 in my new machine I couldn't wait. It worked well and any problems I was able to fix buy surfing these boards. You guys have been more help than you know. Anyway, I started having issues a few weeks ago. in videowave or any media manager process I can only see tiles with an hour glass and no image. If I try to open a video or photo the program hangs. At first running Disk Cleanup and defragging worked but then nothing would. I went for a clean uninstall and reinstall using methods from the boards and hand walked through the worst by live chat. I finnally got emc9 reinstalled and it is doing the same thing. I am going out of my mind. I am thinking some program of mine is interfering. I shut down antivirus software and do everything by the book to make a vidoe and to no avail. Help.


HP a1630n

Windows XP Media

AMD Atlon 64 X2 Dual Core 4600+

2046 MB RAM

NVIDIA GeForce 6600 VE 512.mb Video Card

Xtreme Sound PCI

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That is frustrating!


How about other programs in the Suite? Classic? Disc Copier? PhotoSuite?


Are you starting them from the Home application or directly through the Start – All Programs – Roxio~~~? (the latter is the preferred method).


These files are jpg's and mpg's, correct?

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Thanks for the reply,

I am not having any problems with Suite, Classic, Disc Copier or PhotoSuite. I almost never use the home application I find it faster to open through Start. I try to keep as many background programs from running as I can. My video files are avi and yes photos are jpeg. I am about ready to uninstall and then reinstal 7.5 for the time being until I can find a way to solve this because right now emc9 is tying my hands so that the only way I can only do video right now is in windows movie maker and I am not willing to go there. The problem is I want to fix this and its probably better to leave things alone for now. I did open a web ticket on this issue on Wednesday but have had no response from the techs. Any ideas would be a great help. The problem seems to be with any program that needs media manager to look at or choose files as videowave does.

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