Cannot export DVD to iPod video

[Inspector_Gadget]

Using Mac the Ripper, I ripped the contents of my Nickel Creek Reaon's Why DVD to harddisk & then tried to export it to iPod video file using Toast 8.01. It will not go. Error is "code 9011". I tried straight from DVD too with no luck.

Did the update to 8.01 break this or is there something else I am missing?

 

Thanks!

 

17" MacBook Pro Core 2 Duo

[TheLifeOf]

So what's the deal then, can we not copy a DVD to iPod Video with Toast 8?

 

 

Hum. Unknown. Where can I tell this? I would bet it is PCM since it came off of a 2 disc set. One CD, the other DVD. I'm in queue to do a support chat right now......

Ah yes, PCM Stereo Audio 48000 Hz

 

I've been reading other posts. Looks like Roxio flubbed with version 8... PCM audio is the culprit, huh?

 

I'm still in line to chat too..

Oh my freakin gosh... I just waited 15 minutes on chat and got a message that said, "we have no agents available to chat, try back later". Figures. Roxio has got lots to learn about customer retention...

[tsantee]

So you've been successful making an iPod video (or other export) if the video (with PCM audio) has been ripped first, then use the VIDEO_TS option? Hum... I tried that without luck. Maybe I will try again.

No, that doesn't work. What I meant is you can create another video DVD using the DVD video from VIDEO_TS setting even when it has PCM audio. But that is all you can do.

These particular videos that I am trying to make into iPod video, only have PCM audio unfortunately. They are music videos that came on a DVD that was included with my audio CD as a two disc set. I do have version 7 I could reinstall, but between version 7 and version 8, I think I spent $99 for version 7 and $56 for version 8. Basically $150 and I cannot perform a basic function. Bummer!! Ah well, in time I think (HOPE) it will work.

 

Oh yes. Still no response from Roxio on my ticket!

Another option is to get and use MPEG Streamclip for this. Streamclip is free but requires Apple's $20 QuickTime MPEG2 Playback component. I'll be shocked if the next update to Toast 8 doesn't fix this but I have no knowledge if that will happen.

[Inspector_Gadget]

As of now, you are correct IF the audio is PCM.

I submitted a ticket with Roxio but have yet to hear back. Forgive me, but I am very skeptical right now whether or not they will actually respond to me. I'm sure it will be fixed but it is typical of a company to not even respond when they don't have anything to offer... It would be nice if they just told me, "we are working on it", just to let me (and others) know they are aware and working on it, but alas, nothing yet.

 

Does anyone know if Toast can be used to convert the PCM audio of these particular music video files to Dolby Digital?

[tsantee]

I've run some tests with Toast 8.0.1 and MPEG videos with PCM audio. Toast 8 can't do anything with a MPEG video that has PCM audio only. It is a Toast 8 bug that Roxio hasn't solved yet. It's a wild guess but I think this broke (compared with Toast 7) when Toast added all the new AIFF feautres in the audio window. Some of these MPEGs have multiple audio tracks (such as both PCM and AC3). In that case, select the video, click Edit and select AC3 instead of PCM for the audio which will enable Toast to export the MPEG to other formats are include it in a new video DVD.

 

If you using the DVD video from VIDEO_TS option in the Toast Video window there are no problems with PCM audio when creating a new DVD from any or all the content of the source VIDEO_TS.

 

The best workaround for now is to use Toast 7 with MPEGs that have only PCM audio.

[hermie54]

Same problem here... Pull title from Toast Media Browser into Video DVD field and file gets extracted. Select file and export to H.264, MP4, QuickTime or whatever and a few seconds later a Mac OS error pops up. Which to me says exporting is down the drain in Toast 801.

 

Ripped the unprotected DVD with MTR and Batch-exported the lot to QT Movie in MPEG Streamclip. Then in QT export to iPod again in order to get the clips into iTunes.

 

Roxio, can you check and fix the exporting features ASAP, please. Thank you...

[tsantee]

Same problem here... Pull title from Toast Media Browser into Video DVD field and file gets extracted. Select file and export to H.264, MP4, QuickTime or whatever and a few seconds later a Mac OS error pops up. Which to me says exporting is down the drain in Toast 801.

 

Ripped the unprotected DVD with MTR and Batch-exported the lot to QT Movie in MPEG Streamclip. Then in QT export to iPod again in order to get the clips into iTunes.

 

Roxio, can you check and fix the exporting features ASAP, please. Thank you...

As I recall you also have Toast 7.x. You can use Toast 7 for these videos. The MPEGs with PCM problem is only with Toast 8.

[hermie54]

OK, thank you very much! I'll keep that in mind for the next time I need this and it hasn't been fixed yet.

[Inspector_Gadget]

OK, thank you very much! I'll keep that in mind for the next time I need this and it hasn't been fixed yet.

 

 

I received a response to my ticket. Basically, they closed it with no solution... Roxio has obviously given this the lowest priority (maybe ignoring it?)... This is maddening. I can't even return this defective software... I would have been fine with version 7 only. To me, this is borderline criminal to sell software that is broken, acknowledge that it is broken and then tell me that I cannot return it since it is over 30 days.

That is just not right. Roxio, get your act together!

 

 

Here is their resonse:

 

Ticket #: 349825 Last Updated: 3/29/2007 9:06:12 AM

Update

 

 

Problem: Technical Support...Toast 8 Titanium...Program Crash/Hang

aloong

03/29/07 9:06 AM

 

Thank you for Contacting Roxio Technical Support

 

You will get the error if you are exporting a MPEG-2 file with PCM audio. This issue has already been documented and passed on to our engineering team.

 

Regards,

Roxio Technical Support

http://support.roxio.com

 

Roxanne & Knowledgebase - http://support.roxio.com

Discussion Groups - http://forums.support.roxio.com/

Webticket - http://selfserve.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

http://www.surveymonkey.com/s.asp?u=806342804448

 

Thank you for your comments and we appreciate the feedback

...Ticket Closed

[freshburn]

Does it have PCM audio?

[Inspector_Gadget]

Hum. Unknown. Where can I tell this? I would bet it is PCM since it came off of a 2 disc set. One CD, the other DVD. I'm in queue to do a support chat right now......

 

 

Ah yes, PCM Stereo Audio 48000 Hz

 

I've been reading other posts. Looks like Roxio flubbed with version 8... PCM audio is the culprit, huh?

 

I'm still in line to chat too..

 

 

Oh my freakin gosh... I just waited 15 minutes on chat and got a message that said, "we have no agents available to chat, try back later". Figures. Roxio has got lots to learn about customer retention...

[Inspector_Gadget]

I've run some tests with Toast 8.0.1 and MPEG videos with PCM audio. Toast 8 can't do anything with a MPEG video that has PCM audio only. It is a Toast 8 bug that Roxio hasn't solved yet. It's a wild guess but I think this broke (compared with Toast 7) when Toast added all the new AIFF feautres in the audio window. Some of these MPEGs have multiple audio tracks (such as both PCM and AC3). In that case, select the video, click Edit and select AC3 instead of PCM for the audio which will enable Toast to export the MPEG to other formats are include it in a new video DVD.

 

If you using the DVD video from VIDEO_TS option in the Toast Video window there are no problems with PCM audio when creating a new DVD from any or all the content of the source VIDEO_TS.

 

The best workaround for now is to use Toast 7 with MPEGs that have only PCM audio.

 

So you've been successful making an iPod video (or other export) if the video (with PCM audio) has been ripped first, then use the VIDEO_TS option? Hum... I tried that without luck. Maybe I will try again. These particular videos that I am trying to make into iPod video, only have PCM audio unfortunately. They are music videos that came on a DVD that was included with my audio CD as a two disc set. I do have version 7 I could reinstall, but between version 7 and version 8, I think I spent $99 for version 7 and $56 for version 8. Basically $150 and I cannot perform a basic function. Bummer!! Ah well, in time I think (HOPE) it will work.

 

Oh yes. Still no response from Roxio on my ticket!