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Installation hell !


Blueshift

Question

I read here where I should give my sys info so others might be better able to help.

AMD K7 1.5ghz, Windows XP Home Edition SP2, ATI 9700 PRO dual monitor video card. 1.5 gig of ram, Internet Explorer 7, Windows Media Player 11.

 

I puchased a new Mad Dog DVD drive that came with Easy Media Creator 8.2 XE and have been struglling to install it for 4 days now. I opened a new support ticket on the 27th but have yet to get any response. I had EMC 7.5 installed and running ok with IE7 and WMP 11. when I installed the 8.2 XE version it allowed me to register with Roxio but then I got a Microsoft error report. I clicked on the report details link and found

"App Name roxio_central.exe App ver 3.3.71.0 Mod name PxAFS.dll Mod ver 3.0.88.500 offset 000017ba."

 

I then tried Live Chat and the chat agent directed me to Knowledge base ID# 000086cr "clean reinstall"

I performed the steps precisely rebooted reinstalled and got the same result the PxAFS.dll error. The agent

then directed me to ID# 000057cr. updated all windows updates netframework to ver 3.0, updated the available hardware drivers ATI, AMD, and CReative sound blaster. Same error. Did a clean reinstall again without any luck. Same error PxAFS.Dll. the chat agent told me the size he had listed for this DLL was diferrent than what I found when I did a search for it on my hard drive. It was listed as 86kb. I liked Easy Media Creator 7.5 but after 4days of trying and possibly 20 hrs or more of effort the frustration is starting to get to me.

 

Anybody have any ideas?

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3 answers to this question

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I think support for OEM versions should come from Mad Dog. Have you contacted them about this?

 

Actually I got the answer from a Roxie Live chat agent. He suggested I roll back to Windows Media 10 from 11 and Internet Explorer 6 from 7. Did the WMP thing and that changed the error message but didn't eliminate it. When I rolled back IE to 6 and did a clean install, that did the trick. Thanks Beerman, thought I'd pass along the info for others who might have WMP 11 and IE 7.

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Actually I got the answer from a Roxie Live chat agent. He suggested I roll back to Windows Media 10 from 11 and Internet Explorer 6 from 7. Did the WMP thing and that changed the error message but didn't eliminate it. When I rolled back IE to 6 and did a clean install, that did the trick. Thanks Beerman, thought I'd pass along the info for others who might have WMP 11 and IE 7.

Thanks for the update. Yes, IE7 has done some harm to many programs. I've personally not had trouble with WMP11 but it's also not worth the upgrade.

Thanks for the update.

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