Jump to content
  • 0

CD Key Won't Work


kelusman

Question

I just downloaded EMC 9, after paying for the download, and when it prompts for the CD key (even though I don't have a CD), the key that was provided in the receipt I was given will not open the program. Is there a work around to this or some other option other than waiting for Roxio to reply to my request? It has been several days since I wrote and I have not heard anything from them.

 

Thanks,

 

CK

Link to comment
Share on other sites

5 answers to this question

Recommended Posts

I wish I hadn't tried the uninstall of everything :)

 

I have tried the uninstall with the install cleaner, removal of all registry entries and deleting all of the files with no luck.

 

I have opened a ticket but now I am starting to worry since there seems to be an aboundance of users who are not getting any replies from support. We will see what happens this week.

 

I can say I am really suprised by all the problems that I am seeing on the forums, I have always had an excellent expirance with roxio in the past so I am suprised, that the install didn't work.

Link to comment
Share on other sites

I had the same problem. Key wouldn't work. Here's what I learned on a post from some one. Go to Control Panel. Go to uninstall programs. Uninstall all of Roxio programs. Restart Computer and reinstall downloaded software. I did this and then the key worked. Hope this works for you.

Link to comment
Share on other sites

I wish I hadn't tried the uninstall of everything :)

 

I have tried the uninstall with the install cleaner, removal of all registry entries and deleting all of the files with no luck.

 

I have opened a ticket but now I am starting to worry since there seems to be an aboundance of users who are not getting any replies from support. We will see what happens this week.

 

I can say I am really suprised by all the problems that I am seeing on the forums, I have always had an excellent expirance with roxio in the past so I am suprised, that the install didn't work.

 

 

Sorry it didn't help you. I wish you all the luck. You're gonna need it. I finally got a reply from Roxio after several times contacting them through their web tickets. They sent me another Key. Sorry Roxio. I already got it fixed from the good people on this forum helping each other.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...