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Unable to Burn production to Disk - Ist time user


Pat M

Question

This is my first experience using Roxio Easy Media Creator 7 Basic DVD Edition version 7.2.0.15.

The software was included with my new Plextor DVD drive.

I spent hours assembling picture and audio files. The preview looked great. It was saved as xxx.DMSM

I then selected " Burn production to Disk". I receive an error " The software has uncounted an error and must close"

along with the normal 'send error to Microsoft' message. The DVD Builder window is blank.

After closing the blank window, I started DVD Builder which started OK and attempted to Open the Storyboard file

xxx.DMSM. The open window (File/Open) displays a number of files but the FILE TYPE shows a .DMSD file.

How do I get the Storyboard file DMSM to load if the file type expected is DMSD??

 

I have read in this discussion that there are problems with easy Media Creator 7 with IE7.

Having Roxio software included with new hardware like my DVD drive is a good way for

the user to be introduced to Roxio products. However, in my case, it has not been a good experience.

If the problem is indeed caused by IE7 and since most everyone has upgraded to this version, then

Roxio is shooting itself in the foot having Plextor distribute version 7.

I believe in the saying "The first impression is a lasting impression". Unfortunately my 1st experience

has not been good. This does not make me want to go out and buy the latest version of this software.

PS. I have reinstalled the software with the same results.

 

:(

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8 answers to this question

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I'm looking for a good deal on EMC9.

I guess this issue is closed. Again thanks for your replies.

 

It doesn't sound like you understood what Walt told you.

A DMSD file is a DVD BUILDER file. You should be able to open it from the File menu in DVD Builder.

 

What you tried to do was to open a new DVD Builder production, then add a DVD Builder production to it. That won't work.

 

Now if you're having trouble and you've got Internet Explorer 7 installed, you can uninstall IE 7 which will bring back IE 6.

 

Then you can finish your production, burn it to a disk, and then make the decision about a new version.

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This is my first experience using Roxio Easy Media Creator 7 Basic DVD Edition version 7.2.0.15.

The software was included with my new Plextor DVD drive.

I spent hours assembling picture and audio files. The preview looked great. It was saved as xxx.DMSM

I then selected " Burn production to Disk". I receive an error " The software has uncounted an error and must close"

along with the normal 'send error to Microsoft' message. The DVD Builder window is blank.

After closing the blank window, I started DVD Builder which started OK and attempted to Open the Storyboard file

xxx.DMSM. The open window (File/Open) displays a number of files but the FILE TYPE shows a .DMSD file.

How do I get the Storyboard file DMSM to load if the file type expected is DMSD??

 

I have read in this discussion that there are problems with easy Media Creator 7 with IE7.

Having Roxio software included with new hardware like my DVD drive is a good way for

the user to be introduced to Roxio products. However, in my case, it has not been a good experience.

If the problem is indeed caused by IE7 and since most everyone has upgraded to this version, then

Roxio is shooting itself in the foot having Plextor distribute version 7.

I believe in the saying "The first impression is a lasting impression". Unfortunately my 1st experience

has not been good. This does not make me want to go out and buy the latest version of this software.

PS. I have reinstalled the software with the same results.

 

:(

 

You cannot open a dmsm file using DVD Builder, you have to "add" the dmsm file. DVD Builder will only "open" dmsd files.

 

As other posters have mentioned the EMC version you have is very limited in what it can do. You would be off much better to get the latest EMC 9 version.

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It doesn't sound like you understood what Walt told you.

A DMSD file is a DVD BUILDER file. You should be able to open it from the File menu in DVD Builder.

 

What you tried to do was to open a new DVD Builder production, then add a DVD Builder production to it. That won't work.

 

Now if you're having trouble and you've got Internet Explorer 7 installed, you can uninstall IE 7 which will bring back IE 6.

 

Then you can finish your production, burn it to a disk, and then make the decision about a new version.

 

Thanks ml, but mys post said I could not open the storyboard file (DSDM) in DVD Builder.

The best I can do in get to the Menu screen and that's all. I'm not able to add the DVD buttons.

From reading many post here, I do believe that EI7 is the problem, however I'm not willing

to start back leveling my system just to get EMC7 to work. Again I appreciate your input.

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Sorry to hear that. I hope IE7 doesn't break any of your other programs too. :(

 

To clarify this for anyone else who is reading this thread.

 

Storyboard is a .DMSM file and normally you can add this to a DVD Builder production by selecting Add Title. ( Unless you have Internet Explorer 7 installed which 'breaks' the portion of DVD Builder which allows you to Add Titles. ) The files don't have to be .DMSM files, you can add .avi or .mpg files also if the program is working correctly.

 

DVD Builder files are .DMSD files and you cannot add one .DMSD production to another production.

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:mellow: Many thanks for your responses. I thought I could at least make a simple slideshow and burn it to my new DVD drive as a start. I sucedded in building it but could not burn it.

I did send a note to Plextor asking why they bundle software that will not work with IE7 which is standard today. The whole purpose is to introduce the customer to new software. In this case it's bad for Plextor to include the old software and gives a bad reputation to Roxio because the software does not work.

I suggested they not include the software and instead include a rebate for the latest EMC software.

Their response to me was they have forwarded my note to their 'Team'.

Meanwhile I've been comparing Roxio to Nero. The user reviews, that I read, do not rate either software very high, and complain of problems with both, However Roxio appears to have a slight edge. Therefore I'm looking for a good deal on EMC9.

I guess this issue is closed. Again thanks for your replies.

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:mellow: Many thanks for your responses. I thought I could at least make a simple slideshow and burn it to my new DVD drive as a start. I sucedded in building it but could not burn it.

I did send a note to Plextor asking why they bundle software that will not work with IE7 which is standard today. The whole purpose is to introduce the customer to new software. In this case it's bad for Plextor to include the old software and gives a bad reputation to Roxio because the software does not work.

I suggested they not include the software and instead include a rebate for the latest EMC software.

Their response to me was they have forwarded my note to their 'Team'.

Meanwhile I've been comparing Roxio to Nero. The user reviews, that I read, do not rate either software very high, and complain of problems with both, However Roxio appears to have a slight edge. Therefore I'm looking for a good deal on EMC9.

I guess this issue is closed. Again thanks for your replies.

 

IE7 isn't the standard. I still have IE6 on my computer, for obvious reasons. ;)

 

If you are thinking about getting EMC 9, make sure that your computer exceeds the minimum requirements for the software.

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This is my first experience using Roxio Easy Media Creator 7 Basic DVD Edition version 7.2.0.15.

The software was included with my new Plextor DVD drive.

I spent hours assembling picture and audio files. The preview looked great. It was saved as xxx.DMSM

I then selected " Burn production to Disk". I receive an error " The software has uncounted an error and must close"

along with the normal 'send error to Microsoft' message. The DVD Builder window is blank.

After closing the blank window, I started DVD Builder which started OK and attempted to Open the Storyboard file

xxx.DMSM. The open window (File/Open) displays a number of files but the FILE TYPE shows a .DMSD file.

How do I get the Storyboard file DMSM to load if the file type expected is DMSD??

 

I have read in this discussion that there are problems with easy Media Creator 7 with IE7.

Having Roxio software included with new hardware like my DVD drive is a good way for

the user to be introduced to Roxio products. However, in my case, it has not been a good experience.

If the problem is indeed caused by IE7 and since most everyone has upgraded to this version, then

Roxio is shooting itself in the foot having Plextor distribute version 7.

I believe in the saying "The first impression is a lasting impression". Unfortunately my 1st experience

has not been good. This does not make me want to go out and buy the latest version of this software.

PS. I have reinstalled the software with the same results.

 

:(

 

Roxio hasn't shipped the stripped down Basic version of EMC 7 in a long time. IE7 is the problem. EMC 9 is out now, so I doubt seriously that most everyone has upgraded to version 7.

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