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can't unistall or install/repair EMC 8


cbus

Question

EMC 8 was somehow corrupted so i used add/remove software to remove it before doing a fresh install. it didnt work properly. When i try to re unistall through the add/remove software feature in windows i get told that the patch package could not be opened...

if i try to install over the top of it is tells me that i already have EMC 8 on my computer and to got through add/remove to repair.

now i am left with bits of this programme on my computer but i cant run any of them.

any ideas?

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I believe you can not delete the folder/file because the file(s) in the folder are in use.

 

Run msconfig and look for any roxio apps under BOTH "startup" and "services". remove the checkmark(s) in both areas for the roxio apps.

 

First try to shut down D2D in the task manager (ctrl-alt-delete). then delete the folder/file(s).

 

If you still are unable to delete the folder/file(s), boot in safe mode and that should do it.

 

 

Thanks. Did all of that and the Safe mode restart and still denied access to the Roxio folder. I've tried resetting permissions and allowing full access to the folder and get error messages saying I am denied access even when it says I have the full control access. Roxio has certainly found a way to keep you from deleting a program. Anyway, I will scrub the hard disc and re-install OS and start over. Seems extreme for just one rogue piece of software, but necessary. I think the message from both MS and Roxio should be to fully remove all Roxio prodcts before upgrading to Vista. Sure would have saved me hours of work.

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I've done the clean install procedure. I disabled the roxio stuff in start-up using msconfig. I deleted all references of Sonic and Roxio in the registry. However, Drag to Disc still tries to load on a restart. So I figured there were files left and yes there were which I tried to delete. Some deleted, but when I try to delete the drag to disc folder is says I don't have access. When I change the the security to give me access, it tells me access is denied.

 

So, here I am with a Roxio file that just simply will not go away. Short of melting my hard drive is there a way to remove this stubborn file? I appreciate any help out there.

 

I believe you can not delete the folder/file because the file(s) in the folder are in use.

 

Run msconfig and look for any roxio apps under BOTH "startup" and "services". remove the checkmark(s) in both areas for the roxio apps.

 

First try to shut down D2D in the task manager (ctrl-alt-delete). then delete the folder/file(s).

 

If you still are unable to delete the folder/file(s), boot in safe mode and that should do it.

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What file???

 

It would appear that by not using the Remove Programs and tinkering with the Registry you have a self induced problem…

 

D2D normally only starts through msconfig but sometimes it is found in the Startup directory.

 

Check both of those again as well as Add/Remove Programs.

 

Thanks for the reply Jim. It's a mystry to me how it trys to start, but it's nowhere in the registry or start up area. Anyway, it started as a simple upgrade to Vista and a notice that may be an incompatability issue with EM8. I was instructed by support to use the clean install routine and the knowledge base 000086cr procuedure which called for the use of msconfig and registry changes to remove all traces of Roxio products. Upon restart I still got the error message saying there was a blocked driver, so tried to delete the folders Roxio and here is where I get the access denied message. The clean instakll shows no reference to Roxio and The add/remove shows no Roxio programs. Yet, I still get the blocked driver message and can't delete the folders named Roxio. Roxio support said I might try buying EM9 with Vista support, but I can't believe the only solution is to purchase their upgrade. If it is, I will probably scrub my hard drive and start all over again. And throw away my EM8 product.

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If you are going to use Vista as your OS, you may be as well dumping EMC8. This also applies to all earlier versions as NOTHING before EMC9 will work with Vista to any extent.

 

You're in a similar position to people using ECD4 and earlier with XP (and ECD5 with XP SP2). Programs that worked with earlier OSs failed to do so with the new one. This isn't just a Roxio problem but a LOT of apps designed for earlier OSs just will not work with newer ones

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Try this

 

Make a temp folder anywhere on the system and copy the contents of the CDs into that. If they do NOT copy across, then you have a faulty CD

 

If they do, go to the folder and run setup.exe from there

 

If that still doesn't work, come back and let us know (or even if it does work)

 

 

Try this

 

Make a temp folder anywhere on the system and copy the contents of the CDs into that. If they do NOT copy across, then you have a faulty CD

 

If they do, go to the folder and run setup.exe from there

 

If that still doesn't work, come back and let us know (or even if it does work)

Thanks your temp folder worked it finally installed i tried everything else and your idea was the only one that worked

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Try this

 

Make a temp folder anywhere on the system and copy the contents of the CDs into that. If they do NOT copy across, then you have a faulty CD

 

If they do, go to the folder and run setup.exe from there

 

If that still doesn't work, come back and let us know (or even if it does work)

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I've done the clean install procedure. I disabled the roxio stuff in start-up using msconfig. I deleted all references of Sonic and Roxio in the registry. However, Drag to Disc still tries to load on a restart. So I figured there were files left and yes there were which I tried to delete. Some deleted, but when I try to delete the drag to disc folder is says I don't have access. When I change the the security to give me access, it tells me access is denied.

 

So, here I am with a Roxio file that just simply will not go away. Short of melting my hard drive is there a way to remove this stubborn file? I appreciate any help out there.

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Same thing is happing to me and i dont want to crash my system either just to fix the program we should get our money back I tried the clean install also with the windows clean up and now I just get a new error message

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try to use Windows Installer CleanUp Utility to remove it

hey thanks...that seemed to work fine to remove the rest of the programme....now i am trying to re install it and it gets 95% iof the way through before it throws up another window saying 'please insert the disc:' but then nothing else. obviously i have tried the two discs it comes with but it keeps throwing the same window up. it didnt do this the first time i installed it.

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You're replying (or adding) to a post that's a couple weeks old.Please try starting your own thread,giving us info on what's happening with the messages you're getting and we'll see if we can help.

 

BTW,are you in New Mexico?Just asking cuz I am.

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I've done the clean install procedure. I disabled the roxio stuff in start-up using msconfig. I deleted all references of Sonic and Roxio in the registry. However, Drag to Disc still tries to load on a restart. So I figured there were files left and yes there were which I tried to delete. Some deleted, but when I try to delete the drag to disc folder is says I don't have access. When I change the the security to give me access, it tells me access is denied.

 

So, here I am with a Roxio file that just simply will not go away. Short of melting my hard drive is there a way to remove this stubborn file? I appreciate any help out there.

What file???

 

It would appear that by not using the Remove Programs and tinkering with the Registry you have a self induced problem…

 

D2D normally only starts through msconfig but sometimes it is found in the Startup directory.

 

Check both of those again as well as Add/Remove Programs.

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