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Can you give us more information?


- System Info (OS, RAM, CPU etc.)

- File type

- Will the file play back in other players (like Windows Media Player etc.)?

- Do you have any other Roxio products installed?


Let us know and we'll try to help.




Thanks for the reply.


WinXPHome, SP-2, 1.60 GHz, .99GB Ram, C drive =100GB.

I also have Roxio EMC9

File is mpg and it will open in Windows Media Player





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There'll be a new build up in about a week from now. I can't say for sure that this will address your issue, but it's worth waiting and trying that - there have been many, many changes since the last version.


Let me know how it goes...




OK James, Thanks for the information.



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