"no supported recorders available"

[JonMW]

Apparently I bought a legacy version and didn't know it, but I am not sure. All it says on the box is "Easy CD & DVD Burning," but on the back in small type it says "This software was originally called ECD Creator 6" - so I am really not sure what version I have.

 

I have a brand new Dell laptop with a CD/DVD burner. When I go to burn it says that there are no supported recorders available. I have already made sure the cd drive has the latest drivers on it. What can I do?

[Brendon]

Take it back. If you got the old CD and DVD burning, you were sold a pup!

[JonMW]

Thanks. I can't believe it - that makes me mad What is a "pup"?

[lynn98109]

There is alledgedly a different Version of that product with a 'Vista Compatible' sticker; see if you can get an exchange for that.

 

Or, if you can get a refund, don't argue with it

 

(I think "pup" was used for "dog".)

 

Lynn

[JonMW]

There is alledgedly a different Version of that product with a 'Vista Compatible' sticker; see if you can get an exchange for that.

 

That's the thing - I'm still running XP (media center edition), so I don't know why it shouldn't work.

 

Also, I just called the Staples where I bought it, and they said I couldn't return it without the receipt (which, in a moment of stupidity, I threw away).

 

I am going to try to use the live chat w/ tech support on Monday to see if I can figure anything out. Has anyone had any experience with the live chat?

[Guest ml]

If that version you have is in a red box, that's the current version of ECDC 6 that is still being sold in stores. So it should work on your XP machine.

 

Have you gone to the website of the DVD burner manufacturer to see if there are any updates/firmware for your burner? The program gets the information on the burner from the burner itself.

 

Do you know what kind of burner is installed on that Dell?

[gi7omy]

If it didn't have the sticker saying vista compatible' you got a re-release of ECD6 and that is not supported to the best of my knowledge

 

For returns, I don't know what the law is there but over here 'proof of purchase' does not mean a receipt - it can be someone who was with you at the time who can say 'yes. I saw him buy it'

[lynn98109]

That's the thing - I'm still running XP (media center edition), so I don't know why it shouldn't work.

 

Also, I just called the Staples where I bought it, and they said I couldn't return it without the receipt (which, in a moment of stupidity, I threw away).

 

I am going to try to use the live chat w/ tech support on Monday to see if I can figure anything out. Has anyone had any experience with the live chat?

If it's in the red box, it is still supposed to be supported. However, it IS a re-release of Version 6, last software update 2003. THe "Vista compatible" sticker indicates it is a different, newer Version.

 

However, the idea of updating the burner firmware is a good one. And I don't know what resources Customer Support may have - just be VERY CLEAR it's in the RED box and called BURNING. The original Version 6 doesn't have support any longer.

 

Lynn

[Brendon]

A 'pup' is same as 'a lemon' Jon.

[lynn98109]

Uh - should've remembered this earlier - earliest support for DVD/DL burning is in EMC 7.1 - if you have a DVD/DL burner, that may be where the disconnect is

 

See what Customer Support has to say.

 

Lynn

[Brendon]

Has nothing to do with DL or not, Lynn. Just a new burner which isn't supported by the old software.

[JonMW]

Uh - should've remembered this earlier - earliest support for DVD/DL burning is in EMC 7.1 - if you have a DVD/DL burner, that may be where the disconnect is

 

I have a cd/dvd rw drive; I have never heard of a DVD/DL burner, but I don't think that is what it is.

 

The software version that I got IS in the red box, though.

 

I have just checked for driver updates (there were none) and installed the latest firmware from Dell, and it still gives me the same error. I may end up calling Dell on Monday too, just to make sure I got the right one and that I am not missing something.

 

This is so frustrating . Thanks everyone for you help and suggestions!

 

The model of my burner is NEC DVD+-RW ND-6650A if that tell you anything.

[ogdens]

I have a cd/dvd rw drive; I have never heard of a DVD/DL burner, but I don't think that is what it is.

 

The software version that I got IS in the red box, though.

 

I have just checked for driver updates (there were none) and installed the latest firmware from Dell, and it still gives me the same error. I may end up calling Dell on Monday too, just to make sure I got the right one and that I am not missing something.

 

This is so frustrating . Thanks everyone for you help and suggestions!

 

The model of my burner is NEC DVD+-RW ND-6650A if that tell you anything.

 

 

Thats a Dual Layer burner....so get back to Dell as they gave you software that doesn't support D/L.

 

 

 

And if it came installed with your new computer it is their OEM software.

 

 

 

Good luck

[Brendon]

No Tony, Dell didn't give it to him, and it's not their OEM software.

 

Apparently I bought a legacy version and didn't know it, but I am not sure. All it says on the box is "Easy CD & DVD Burning," but on the back in small type it says "This software was originally called ECD Creator 6" - so I am really not sure what version I have.

 

It is the "Old lemon in the red box trick, 99" (M.Smart)

 

The ND-6650A does not appear in the encrypted drive table for this version, so when the primitive Dynamic Drive Detection system doesn't work again, the drive is not recognized by this version.

 

It is not to do with whether the drive is Double Layer/Dual Layer or not, it's just that the drive isn't recognized by V6 as a burner.

[lynn98109]

Then again, if one reads thru the posts on this board since Version 6 was re-issued, there is an impressive consistancy of posts indicating it doesn't recognize DVD-DL burners.

 

I often have the impression that someone was sold a "basic" burning program by a salesperson unaware it is quite a bit TOO Basic

 

Lynn

[markofkane]

Then again, if one reads thru the posts on this board since Version 6 was re-issued, there is an impressive consistancy of posts indicating it doesn't recognize DVD-DL burners.

 

I often have the impression that someone was sold a "basic" burning program by a salesperson unaware it is quite a bit TOO Basic

 

Lynn

 

 

Potentially

Unwanted

Program

 

 

I think.

[Brendon]

Then again, if one reads thru the posts on this board since Version 6 was re-issued, there is an impressive consistancy of posts indicating it doesn't recognize DVD-DL burners.

Dear Lynn,

 

Sorry, but you're out of your depth. This is a recognition issue and has nothing to do with DL ability or not. You really need to install version 6 and actually try it, and then you can be sure that what you say is correct, at least for your own system.

 

An hour ago I installed Version 6.0.0.171 into a virgin XP-SP2 system. I did not touch the registry, just installed the program properly. I did not perform any magic or sacrifice anybody regardless of the temptation to do so.

 

Since then I have written a data DVD+RW disc on each of the two DL drives which are currently in my system box. They are an LG GSA-H22N 18x DL writer, and a BENQ DW1640 16x DL writer. Granted there's no way that V6 is going to write DL discs, but my Version 6 happily recognized both drives and used them to write standard single-layer DVDs.

 

Here is a screenshot of the BENQ burn in Creator Classic 6. I have one of the LG doing the same thing (different movie) if you don't believe the first one.

 

 

 

(1) Version 6 can recognise and support DL drives.

(2) It is very hard to be right if you aren't hands-on familiar with the program, and trying things out yourself.

[gi7omy]

And just to add further confusion here, ECD 6.3.0.11 Basic (OEM version) can record to DL discs. It was produced for (I think) LaCie, Sony and someone else and came out after EMC7 was released.

 

It was, however the ONLY version of 6 that had that capability

[james_hardin]

Right you are Brendon. I don't have V6 on my PC with DL now, but I did put it on and had no problem writing to a Sony DRU-710A DL burner as well as my Benq Dw1655 DL.

 

V6 does recognize many but not all of the DL burners.

[lynn98109]

Right you are Brendon. I don't have V6 on my PC with DL now, but I did put it on and had no problem writing to a Sony DRU-710A DL burner as well as my Benq Dw1655 DL.

V6 does recognize many but not all of the DL burners.

V6 does recognize many but not all of the DL burners.

 

The people for whom it works, don't post here.

 

Some year the re-issue of V.6 will have sold out, and the "Vista-compatible" Version of the Roxio Burning red box will be selling.

 

Lynn

[Brendon]

Thanks Lynn, that's what I was trying to tell you.

 

It has nothing do do with whether the burner is DL or not, it's just a new burner which isn't supported by the old software - a recognition issue.

[drsparkman]

I'm going to jump in here because I'm having the same problem for no apparent reason.

 

Up until last month I was running ECDDVD v.6 on a P4 computer and using a Plextor PX-740A (dual layer) drive to burn and read CDs and DVDs. Everything was hunky dory. Then my harddrive died.

 

I purchased a new harddrive and did fresh installations of all my all software. At the same time, I decided to also upgrade my processor to an Intel Core 2 Duo and get a new Intel motherboard. Those were the only hardware changes.

 

Now when I try to burn CDs using Creator Classic (v. 6.2.0.134 SP2) I get the message:

 

"There are no supported recorders available. Make sure that your recorder is powered on and that all cables are properly connected.

Also, make sure that the latest version of the software is installed to ensure you have the latest drivers."

 

In addition to not being able to burn, I also am unable to open and read any data discs in Windows Explorer. (This problem is fixed by uninstalling the Roxio products.)

 

I know my Plextor burner works with v. 6. I used it for 6 months! I've tried doing the following to fix the problem, all to no avail:

 

1. install program updates from Roxio website

2. update burner firmware

3. uninstall ECDDVD v.6, run Roxiozap and reinstall

 

One last mystery: after I reinstalled ECDDVD, every time the computer was turned on I got a message saying that Roxio Program Assistant had updated the system registry and that I needed to reboot. If I hit "okay" the computer would reboot and I'd get the same message again, over and over until I finally clicked "cancel." At some point in this cycle I would get a second message saying that Roxio Program Assistant had run successfully.

 

I'm stumped. Help.

 

 

 

Never mind. I just found the registry fix utility and ran it. All is well in the world again. Thanks for listening; you've got a great support forum here.

[waarnold]

I'm going to jump in here because I'm having the same problem for no apparent reason.

 

Up until last month I was running ECDDVD v.6 on a P4 computer and using a Plextor PX-740A (dual layer) drive to burn and read CDs and DVDs. Everything was hunky dory. Then my harddrive died.

 

I purchased a new harddrive and did fresh installations of all my all software. At the same time, I decided to also upgrade my processor to an Intel Core 2 Duo and get a new Intel motherboard. Those were the only hardware changes.

 

Now when I try to burn CDs using Creator Classic (v. 6.2.0.134 SP2) I get the message:

 

"There are no supported recorders available. Make sure that your recorder is powered on and that all cables are properly connected.

Also, make sure that the latest version of the software is installed to ensure you have the latest drivers."

 

In addition to not being able to burn, I also am unable to open and read any data discs in Windows Explorer. (This problem is fixed by uninstalling the Roxio products.)

 

I know my Plextor burner works with v. 6. I used it for 6 months! I've tried doing the following to fix the problem, all to no avail:

 

1. install program updates from Roxio website

2. update burner firmware

3. uninstall ECDDVD v.6, run Roxiozap and reinstall

 

One last mystery: after I reinstalled ECDDVD, every time the computer was turned on I got a message saying that Roxio Program Assistant had updated the system registry and that I needed to reboot. If I hit "okay" the computer would reboot and I'd get the same message again, over and over until I finally clicked "cancel." At some point in this cycle I would get a second message saying that Roxio Program Assistant had run successfully.

 

I'm stumped. Help.

Never mind. I just found the registry fix utility and ran it. All is well in the world again. Thanks for listening; you've got a great support forum here.

 

 

 

 

Sparkman I have something along the same line as you. I upgraded my computer and now using a SATA drive. I am finding that crator 6 does not work very well with these SATA drives. I just burned a DVD data disk without any problem. However, once exited the Cd DVD burning it immediately gave me some system error and rebooted the system so fast I couldn't tell what the message was. Had no problem using the IDE/EIDE hard drives and multiple DVD burners. It has something to do with the SATA hard drives I think.

[gi7omy]

Sparkman hasn't been back here since June and it's unlikely he will even know you posted unless he has e-mail notification turned on (it's off by default)