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Poor Support


Marcush

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We can undderstand English here (and quite a few other languages as well)

 

Perhaps you'd actually like to tell us what the problem is, what you're trying to do, what you're trying to do it with and also your system specs.

 

None of us work for Roxio so we wouldn't have a clue what your ticket said

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I'm not sure who closed my topic but it sure wasn't me! Still haven't heard anything back from Roxio after two weeks of logging a support issue. Be warned if you read this before you purchase or upgrade

 

http://forums.support.roxio.com/index.php?...=88&t=20136

 

I'm not sure but I can guess that it was closed because:

1) You indicated that you had a solution.

2) Much of the post was a rant complaining about support. This forum is a users forum and can't help you with issues regarding support.

 

Did you set your spam filter to allow e-mails from Roxio?

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I've had the same problems. I'll burn a data disc through drag to disc or creator classic and then nothing. The computer doesn't even know the disc is in. I've called support and they weren't able to help me. Not sure what the problem is.

 

 

I don't know just how you can have the 'same problems' seeing we don't KNOW what the problem actually is - not one of the previous posters have TOLD us

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I've had the same problems. I'll burn a data disc through drag to disc or creator classic and then nothing. The computer doesn't even know the disc is in. I've called support and they weren't able to help me. Not sure what the problem is.

 

Look at the response to your post in your other thread. You failed here, to mention WHAT you were trying to do. You are trying to burn a movie to a DVD. That isn't a data disc. You are using the wrong programs.

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<_< That is why I am here. Roxanne does not understand English and support takes you round in circles.

I'm not sure who closed my topic but it sure wasn't me! Still haven't heard anything back from Roxio after two weeks of logging a support issue. Be warned if you read this before you purchase or upgrade

 

http://forums.support.roxio.com/index.php?...=88&t=20136

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