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Can't Download Upgrade Emc8


pga044

Question

Here is the message I get while clicking on checking available upgrade..

 

Sonic Redirect System

----------------------------------------------------------

 

IMPORTANT NOTE: The Parameters below unless otherwise noted must have a value that are appropriate or this is a defect.

 

The Product code =

 

The 3 letter Application Language code = fra

 

The CDKey or Serial Number of the application =

 

The Link Type = support

 

The Application Type =

 

TLA (optional for now) = r8s

 

the transformed QueryString (development only)= prod=&srnm=&lang=fra&type=support&ext1=&tla=r8s

------------------------------

 

Somebody could help me please.

 

My pc specs are

Windows XP Home Edition Service Pack 2 (build 2600) Enclosure Type: Desktop

Processor a Main Circuit Board b

1,70 gigahertz Intel Celeron

8 kilobyte primary memory cache

128 kilobyte secondary memory cache Board: Gigabyte Technology Co., Ltd. SiS-651 1.x

Bus Clock: 100 megahertz

BIOS: Award Software International, Inc. 6.00 PG 02/14/2003

Drives Memory Modules c,d

161,96 Gigabytes Usable Hard Drive Capacity

68,12 Gigabytes Hard Drive Free Space

Generic DVD-ROM SCSI CdRom Device [CD-ROM drive]

HL-DT-ST CD-RW GCE-8523B [CD-ROM drive]

HL-DT-ST DVDRAM GSA-4160B [CD-ROM drive]

ROXIO DVD-ROM EMULATOR SCSI CdRom Device [CD-ROM drive]

Maxtor 6Y080L0 [Hard drive] (81,96 GB) -- drive 1, s/n Y2P8LGBE, rev YAR41BW0, SMART Status: Healthy

WDC WD800JB-00JJC0 [Hard drive] (80,03 GB) -- drive 0, s/n WD-WCAM9A409156, rev 05.01C05, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'A0' has 512 MB

Slot 'A1' is Empty

 

my Roxio product is

Nom du module : Roxio Creator 8 Suite Home

Version : 3.0.0

Build : 3.0.90a

Numéro de série : ?K-9NSCP-C5HG0-NZ???

Copyright : Sonic Solutions 2005

 

Nom du module : PX Engine

Build : 2.7.25a, 66

Copyright : Sonic Solutions 2005

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Here is the message I get while clicking on checking available upgrade..

 

Sonic Redirect System

----------------------------------------------------------

 

IMPORTANT NOTE: The Parameters below unless otherwise noted must have a value that are appropriate or this is a defect.

 

The Product code =

 

The 3 letter Application Language code = fra

 

The CDKey or Serial Number of the application =

 

The Link Type = support

 

The Application Type =

 

TLA (optional for now) = r8s

 

the transformed QueryString (development only)= prod=&srnm=&lang=fra&type=support&ext1=&tla=r8s

------------------------------

 

Somebody could help me please.

 

My pc specs are

Windows XP Home Edition Service Pack 2 (build 2600) Enclosure Type: Desktop

Processor a Main Circuit Board b

1,70 gigahertz Intel Celeron

8 kilobyte primary memory cache

128 kilobyte secondary memory cache Board: Gigabyte Technology Co., Ltd. SiS-651 1.x

Bus Clock: 100 megahertz

BIOS: Award Software International, Inc. 6.00 PG 02/14/2003

Drives Memory Modules c,d

161,96 Gigabytes Usable Hard Drive Capacity

68,12 Gigabytes Hard Drive Free Space

Generic DVD-ROM SCSI CdRom Device [CD-ROM drive]

HL-DT-ST CD-RW GCE-8523B [CD-ROM drive]

HL-DT-ST DVDRAM GSA-4160B [CD-ROM drive]

ROXIO DVD-ROM EMULATOR SCSI CdRom Device [CD-ROM drive]

Maxtor 6Y080L0 [Hard drive] (81,96 GB) -- drive 1, s/n Y2P8LGBE, rev YAR41BW0, SMART Status: Healthy

WDC WD800JB-00JJC0 [Hard drive] (80,03 GB) -- drive 0, s/n WD-WCAM9A409156, rev 05.01C05, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'A0' has 512 MB

Slot 'A1' is Empty

 

my Roxio product is

Nom du module : Roxio Creator 8 Suite Home

Version : 3.0.0

Build : 3.0.90a

Numéro de série : ?K-9NSCP-C5HG0-NZ???

Copyright : Sonic Solutions 2005

 

Nom du module : PX Engine

Build : 2.7.25a, 66

Copyright : Sonic Solutions 2005

 

Which (language) version of EMC8 are you trying to download ??

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Itried and got the same message. I know that I have the most up to date version so I was not surprised. Previously, I was directed to the Roxio site and after three or four choices, I go to the download page that showed what download was available.

 

I assume that you are clicking on the update link on the Home page. Open any program in V8 other than the Home page and then look at the Build. If it in in the US, the only update is for the in-store purchased cd version (build 800...) to take it to build 805. Go to http://www.roxio.com/en/support/emc8/softw...updatesv8.jhtml to see if you need to be updated.

 

There was a recent update for the outside the US version. Go to the Install/uninstall/update part of the board.

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