Earthman Posted April 24, 2007 Report Share Posted April 24, 2007 HELP! I ran Easy CD Creator 5 Platinum on my Dell Win98SE PC for 5 years! Now many weeks after changing the hard drive, ECDC 5 reboots the computer just as it starts to burn a CD. I tried removing it, running the Roxiozap utility, reinstalling it, running it without Norton active -- Nothing worked. So I removed it and installed ECDC 6, which I never really used because I liked ECDC 5 better and it did everything I wanted it to do. After installing ECDC 6, IT DOES THE SAME THING. Crashes the PC as soon as it starts to burn. The info on the burn screen shows that it correctly identifies the CDRW drive installed on the computer. Can anyone PLEASE tell me how the heck to stop this problem and get one of these programs to work properly? Thanks. Link to comment Share on other sites More sharing options...
gi7omy Posted April 24, 2007 Report Share Posted April 24, 2007 The first thing thjat comes to mind is - did you install anything on the new hard drive that wasn't on the old one? Also, check your swapfile settings (in control panel, system, advanced and try to set that to 2.5 times the system RAM Try running this program (Cacheman) which can set the various cache settings for you automatically to optimise most things in 9x Link to comment Share on other sites More sharing options...
gaper1 Posted April 24, 2007 Report Share Posted April 24, 2007 it's a long shot but overheating CPU might be a possibility... Link to comment Share on other sites More sharing options...
gi7omy Posted April 24, 2007 Report Share Posted April 24, 2007 A lot of hardware things can do it too - failing RAM and so on - not sitting at a computer in trouble tends to make diagnosis of hardware faults a shade on the difficult side really Link to comment Share on other sites More sharing options...
lynn98109 Posted April 24, 2007 Report Share Posted April 24, 2007 it's a long shot but overheating CPU might be a possibility... Interesting thought. I think V.6 would aggrevate the problem by using more CPU ... I remember a comuter at interconnection that wouldn't boot ... opened it up, and the heat sink & fan were together and attached to the motherboard by the wire to the fan - they were quite separate from the CPU which had probably burned out. My friend John took out a hunk of dust the size/shape of a rat and tossed it at my feet, but fortunately I have the reaction-time of a tree-sloth and figured out what it was before screaming or anything Might be in order to check that the fan & heatsink are in order. Lynn Link to comment Share on other sites More sharing options...
Earthman Posted April 24, 2007 Author Report Share Posted April 24, 2007 Thanks for the suggestions, but I don't think they contain the answer yet. The new hard drive contained an exact image of the old one; nothing was re-installed. I'm experiencing no other problems with the computer or any other software -- just Roxio. Gave the computer case a full cleaning and dusting inside while replacing the hard drive, and I do that every so often anyway so it was pretty clean to start with. No evidence of any overheating or CPU problems. The swap file is set for maximum, which in this case is 4 GB. Several other people have reported the same problem over the past year or two (I searched the threads), and I have yet to see a definitive answer. Some people seem to think Norton AV can contribute to the problem, but I didn't change NAV either. More ideas -- PLEASE? This is driving me NUTS. Link to comment Share on other sites More sharing options...
Guest ml Posted April 24, 2007 Report Share Posted April 24, 2007 More ideas -- PLEASE? This is driving me NUTS. You said that the new drive is an exact copy of the old. Does that mean that you did a drive image of the old drive or just reinstalled the same programs on the new drive? Have you checked recently for spyware on your computer with programs like Spybot's Search and Destroy and Lavasoft's free AdAware? Link to comment Share on other sites More sharing options...
Earthman Posted April 24, 2007 Author Report Share Posted April 24, 2007 You said that the new drive is an exact copy of the old. Does that mean that you did a drive image of the old drive or just reinstalled the same programs on the new drive? Have you checked recently for spyware on your computer with programs like Spybot's Search and Destroy and Lavasoft's free AdAware? YES, I had the same thought and checked the computer yesterday with a complete virus scan and also Spybot and AdAware. Everything shows up clean. Also, it was an image of the old drive, not a reinstall, so the new drive should be identical to the old one (just larger). Link to comment Share on other sites More sharing options...
lynn98109 Posted April 25, 2007 Report Share Posted April 25, 2007 You say it is identical, but once you've unistalled and roxizapped, it's not the same. Did you reinstall with the updates and Drive-up patch (the patch recognizes newer drives)? Lynn Link to comment Share on other sites More sharing options...
Brendon Posted April 25, 2007 Report Share Posted April 25, 2007 Earthman, You said version 5 worked until you changed the hardware, and suddenly pressing the 'Burn' button caused reboots. After you uninstalled/reinstalled V5 and ran it without Norton (Norton what?) nothing worked. Does that mean you couldn't run V5 at all after reinstalling, or does it mean that pressing the "Burn' button had no effect? Removing 5 and installing 6 brought you back to pressing the 'Burn' button caused reboots. Now version 5 and version 6 have different burning engines so I think you need to consider that it might be your system doing something silly when a burn request is sent to the drive, rather than an identical failure in two different burning programs. Can you try to burn a similar disc with a different burning program, please? Let us know if a burn request from the different program causes reboots too. Link to comment Share on other sites More sharing options...
Earthman Posted April 26, 2007 Author Report Share Posted April 26, 2007 OK folks -- Thanks for all the suggestions. To clarify, when I wrote earlier that "Nothing worked," I meant that nothing I tried succeeded in solving the problem. Today I decided to try one more workaround that I had tried with ECDC 5 to no avail. I remembered that in several other prior posts from people with the same problem, a conflict with Norton AntiVirus was sometimes the culprit. I had tried running ECDC 5 without NAV, but that didn't make any difference. Regardless, I configured (NAV) so that it did not load automatically on startup. Then, with NAV not loaded, I tried to burn using ECDC 6. Voila! I was able to burn. It's apparent that for some reason, a change to NAV caused by one of its routine updates or for some reason by a change in the hard drive (which, recall, contained an exact image of my previous hard drive), ECDC now has a severe conflict with NAV. It's a pain to have to restart the computer without NAV to be able to burn CDs, but it's better than not being able to burn at all. I just bought a copy of an older version of Nero that will run on WIN98, and I'm hoping that I can install it and return to being able to burn while NAV is active. I'm sure that the usual round of finger-pointing can be expected from Roxio or Norton ("You started it -- no, YOU started it"), so I won't even go there. But it's clear that some software engineer somewhere didn't do their job right. Judging from prior posts with the same problem, there is some conflict between NAV and Roxio that surfaces occasionally in situations like mine, and there's no way to solve it aside from unloading NAV. Thanks for your ideas. Earthman, You said version 5 worked until you changed the hardware, and suddenly pressing the 'Burn' button caused reboots. After you uninstalled/reinstalled V5 and ran it without Norton (Norton what?) nothing worked. Does that mean you couldn't run V5 at all after reinstalling, or does it mean that pressing the "Burn' button had no effect? Removing 5 and installing 6 brought you back to pressing the 'Burn' button caused reboots. Now version 5 and version 6 have different burning engines so I think you need to consider that it might be your system doing something silly when a burn request is sent to the drive, rather than an identical failure in two different burning programs. Can you try to burn a similar disc with a different burning program, please? Let us know if a burn request from the different program causes reboots too. Link to comment Share on other sites More sharing options...
gi7omy Posted April 26, 2007 Report Share Posted April 26, 2007 Well, I'm not pointing any fingers, but bear in mind ECD6 is a good few years old now and there hasn't been any update or changes in it for a long time, so if it stopped working, then the fault is something else. Think about it - which of the two programs was changed in any way recently and there's the answer Link to comment Share on other sites More sharing options...
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