Can't install toast 8

[btseaby]

Hi all,

I'm having problems installing toast 8.

 

I have an Intel Mac Mini, running OSX 10.4.9 with all the latest updates from Apple (as of earlier today).

I have a downloaded (i.e. paid for!) copy of Toast 8.0 and the latest 8.0.1 update.

 

I followed the installation instructions - unpacked the version 8.0 dmg file, dragged toast into the apps folder, double clicked on toast - it bounces in the dock bar for a few seconds and vanishes.

 

I ran the update to 8.0.1, same thing. Bear in mind I've not got as far as running toast setup, not entered any serial numbers etc yet.

 

I went to the Roxio website and looked up troubleshooting. I've tried:

Checking for latest OSX updates

Checking for latest toast updates

Firmware on mac mini - I'm using the internal superdrive, no firmware available for it

No firewire/USB devcies plugged in at all, I'm running via VNC from my PC

There are no roxio files in /library/preferences

 

I don't get this. I've re-installed OSX to see what's going on, still no joy. Is this a compatability issue with OSX10.4.9 or an intel issue or something else?

 

Thanks

Ben

[Fluid]

Has anyone found a work around for this, I am using Remote Desktop and having the same problem. Toast won't open! Why-o-Why!

[gaper1]

Hi all,

I'm having problems installing toast 8.

 

I have an Intel Mac Mini, running OSX 10.4.9 with all the latest updates from Apple (as of earlier today).

I have a downloaded (i.e. paid for!) copy of Toast 8.0 and the latest 8.0.1 update.

 

I followed the installation instructions - unpacked the version 8.0 dmg file, dragged toast into the apps folder, double clicked on toast - it bounces in the dock bar for a few seconds and vanishes.

 

I ran the update to 8.0.1, same thing. Bear in mind I've not got as far as running toast setup, not entered any serial numbers etc yet.

 

I went to the Roxio website and looked up troubleshooting. I've tried:

Checking for latest OSX updates

Checking for latest toast updates

Firmware on mac mini - I'm using the internal superdrive, no firmware available for it

No firewire/USB devcies plugged in at all, I'm running via VNC from my PC

There are no roxio files in /library/preferences

 

I don't get this. I've re-installed OSX to see what's going on, still no joy. Is this a compatability issue with OSX10.4.9 or an intel issue or something else?

 

Thanks

Ben

 

have you tried to launch Toast 8 directly without going through VNC?

[btseaby]

Hi all,

Yes, just tried this. IT WORKS!!!!

 

WHY WHY WHY doesn't it work in VNC? More to the point, why ON EARTH didn't someone at Roxio point this out when I emailed their help people on Thursday, it was in my email!!!!!

 

I am a windows 2003 sysadmin. I have never ever had a problem like this installing software (including some really nasty CRM systems that generally suck!)

 

If it won't install remotely (i.e. it needs console access), the software TELLS ME, it doesn't just sit there! There's no mention of this in the documentation. Someone SURELY must've tested something so basic?

 

There were no console errors, no messages, no log entries, nothing. I mean that's really stupid!!

 

I have wasted several days on this, and I'd quite like to bill someone for it!

 

Amateurish is the word I'd use..

 

Ben

[swflrob]

Hi all,

I'm having problems installing toast 8.

 

I have an Intel Mac Mini, running OSX 10.4.9 with all the latest updates from Apple (as of earlier today).

I have a downloaded (i.e. paid for!) copy of Toast 8.0 and the latest 8.0.1 update.

 

I followed the installation instructions - unpacked the version 8.0 dmg file, dragged toast into the apps folder, double clicked on toast - it bounces in the dock bar for a few seconds and vanishes.

 

I ran the update to 8.0.1, same thing. Bear in mind I've not got as far as running toast setup, not entered any serial numbers etc yet.

 

I went to the Roxio website and looked up troubleshooting. I've tried:

Checking for latest OSX updates

Checking for latest toast updates

Firmware on mac mini - I'm using the internal superdrive, no firmware available for it

No firewire/USB devcies plugged in at all, I'm running via VNC from my PC

There are no roxio files in /library/preferences

 

I don't get this. I've re-installed OSX to see what's going on, still no joy. Is this a compatability issue with OSX10.4.9 or an intel issue or something else?

 

Thanks

Ben

 

 

I am in the middle of installing toast. I have the exact same problem. I dont understand, It wont give me the option to enter the serial # upon first installation.

[claudio1280]

I have the exact same problem. The software won't install and won't start up after dragging the folder to the applications folder.

I never get the chance to enter the cd key

[tsantee]

I have the exact same problem. The software won't install and won't start up after dragging the folder to the applications folder.

I never get the chance to enter the cd key

I don't know why this would happen. However, disconnect any external devices (other than keyboard/mouse) and see if that changes it.

[btseaby]

Anyone from Roxio care to comment on why I've spent £60 on software that won't install?

I've never had a problem as bad as this with windows based packages like Nero.

What's the problem here guys?