MyDVD won't run

[mstiles]

In Roxio Creator DE, MyDVD Express works fine, but when I open MyDVD, it says my video card will now be profiled. And then I get a message that the videocard diagnosis failed and the application cannot run.

 

It's a new Dell so it ain't like it's a dinosaur of a video card. Intel® Graphics Media Accelerator X3000.

 

I emailed Roxio support a month ago and got ignored. Anybody know what its problem is? Is MyDVD not enabled in DE? Why doesn't it just say so?

[grandpabruce]

In Roxio Creator DE, MyDVD Express works fine, but when I open MyDVD, it says my video card will now be profiled. And then I get a message that the videocard diagnosis failed and the application cannot run.

 

It's a new Dell so it ain't like it's a dinosaur of a video card. Intel® Graphics Media Accelerator X3000.

 

I emailed Roxio support a month ago and got ignored. Anybody know what its problem is? Is MyDVD not enabled in DE? Why doesn't it just say so?

 

Is that a laptop? All laptops have a video chip. Check with Dell to see if there is an updated driver for your chip.

[gi7omy]

In addition to what Bruce said, 9DE is the Dell Edition and support for that is supposed to be provideed by Dell.

 

If they supplied you with a computer and bundled software, then they are the ones you should be contacting (as it seems that the fault lies with their version of EMC9 and/or their hardware)