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Building Blu Ray - Error Temp 4GB limit

Kirson

Asked by Kirson,

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Kirson Newbie

Kirson

Posted
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Hi,

 

I am trying to build my first big project about 19 gb in total. 5 titles and 3 menus.

 

Recently added some new titles and now I get the below error

 

DVDit Pro HD

Temporary file exceeds the maximum file size currently allowed on your temporary drive. to transfer files larfer than 4gb, please choose a hard drive formatted with the NY file system (NTFS) To learn how ..... consult windows help.

 

OK, all my drives are NTFS.

 

My temp folder sits on the same drive as my source files (One of those is 8GB). Tried restaritng and different temp drives same result. I press OK and back to DVDit Pro HD (After about 4 minutes transcoding etc)

 

Can someone advise why I am getting this error message and how to get around the problem ?

 

I have seen that this has been reported before I will try and set my temp to a non Raid drive. Most of my drives are Raid !

 

Any other ways around the problem.

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RoxioFan Rookie

RoxioFan

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2 days that I posted the message and you didn't reply ? No one works on week-ends ? Or are you angry because I said you were not a serious company ? So OK I apologize.

 

I just want you to help. I paid $500 for a software that doesn't work properly, it's my right to ask for a fix.

 

Please reply !

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artgug Newbie

artgug

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2 days that I posted the message and you didn't reply ? No one works on week-ends ? Or are you angry because I said you were not a serious company ? So OK I apologize.

 

I just want you to help. I paid $500 for a software that doesn't work properly, it's my right to ask for a fix.

 

Please reply !

 

I asked for a solution about eight months ago. They basically tell you to empty temp files and things like that. Nothing works. They even went as far as to have me re-install Windows. Nothing worked. Still doesn't work. Ya know what worked? I started to use Encore. That worked. Now I can successfully make Blu-ray disks.

 

Not to do any of the technical work for Roxio, but the problem is somehow linked to the size of our source files. Once they are over a certain size, you get the error. But what good is that. Bluray files are gonna be big. If they are not, why am I burning a blu-ray disk?

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gaper1 Digital Master

gaper1

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If you need a beta-tester in order to solve the NTFS bug, I am yours, here is my configuration :

Windows Vista 32bits Premium, with all the bugfixes

Core2duo 3ghz

- Western Digital 500GB IDE drive formatted NTFS

- Western Digital 150GB SATA drive formatted NTFS

- Western Digital 150GB SATA drive formatted NTFS

(none of the 3 drives allow 4+GB files on DVDit HD)

 

This was also discussed quite a few times in other threads. DVDIt! Pro HD is not currently supported on Windows Vista.

 

 

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RoxioFan Rookie

RoxioFan

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Roxio Team has just sent me the NTFS bugfix and now DVDit HD works like a charm (even though I'm on Windows Vista).

 

I've burnt 3 Blu-Ray disks so far - no pirated content of course but only personal videos with my gf - and I have to say that the encoding process takes a very very long time on my Core2duo 3ghz processor. But man, the result is amazing !!!! 1080P is to be seen to be believed ! B)

 

What I like best with DVDit HD is its extreme ease of use. Keep up the good work !

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rony Newbie

rony

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For anyone who encounter this error, please follow the steps below to get the issue resolved.

 

1. Register your DVDIt! Pro HD

2. Go to http://selfserve.roxio.com/ to submit a ticket

3. The ticket should be replied with the fix.

 

If your ticket number is not replied, you can PM me your ticket number.

 

Thanks

 

Ivan

 

What does "PM me" mean? I have a ticket#560388 and no one has responded with a patch.

Can you e-mail me the patch? Rony@1beyond.com Thanks.

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ogdens Digital Master

ogdens

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What does "PM me" mean? I have a ticket#560388 and no one has responded with a patch.

Can you e-mail me the patch? Rony@1beyond.com Thanks.

 

Private Message........click on a user's id, and send that user a message, it will only go to that person.

Were just fellow users like you and have no control over ticket #s from Roxio. You may get lucky and another fellow user may respond with the patch you need, just hang in there.

 

 

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RoxioFan Rookie

RoxioFan

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$500 is expensive for a lot of people. If not so many people reported this bug doesn't mean they don't have it. Maybe they thought their hardware was faulty, also bear in mind that not everybody edits 4+GB files.

 

BTW I couldn't log to http://selfserve.roxio.com to report the bug, it says :

Server Error in '/' Application.

--------------------------------------------------------------------------------

 

The underlying connection was closed: Unable to connect to the remote server.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

 

Exception Details: System.Net.WebException: The underlying connection was closed: Unable to connect to the remote server.

If you need a beta-tester in order to solve the NTFS bug, I am yours, here is my configuration :

Windows Vista 32bits Premium, with all the bugfixes

Core2duo 3ghz

- Western Digital 500GB IDE drive formatted NTFS

- Western Digital 150GB SATA drive formatted NTFS

- Western Digital 150GB SATA drive formatted NTFS

(none of the 3 drives allow 4+GB files on DVDit HD)

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plee Digital Master

plee

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hi,

 

- I am having the same 4GB limit problem.

- runtime error

- buttons overlapping (but buttons r not overlapping)

 

version: 6.3 630B91A

ticket: 656981

 

 

Would be nice to get the patches or updates.

thx a lot

Bernhard

berndl.mayr@gmx.at

 

Just a warning, that leaving your email out in messages will get you spammed so try to avoid doing it...

 

Version 6.4 is the latest one, see if you can get Roxio to send you the update. Scott, before he moved on, said it should be free for 6.3 users...

 

Also, don't expect too many updates/patches from Roxio as there has been only ONE official update and that's 6.4 since day one. Scott was nice enough to give us beta versions but those really don't count as a update/patch...

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tenatie Newbie

tenatie

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I am getting the same error when trying to burn a Blu-ray disc with more than about 15 minutes 1440 x 1080 HDV content, ie. message:

 

Temporary file exceeds the maximum file size currently allowed on your temporary drive. to transfer files larger than 4gb, please choose a hard drive formatted with the NY file system (NTFS) To learn how ..... consult windows help.

 

OS is Windows XP, so all files are NTFS, and there is 120Gb available space on temp drive.

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Guest ivanatrox

Guest ivanatrox

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I am getting the same error when trying to burn a Blu-ray disc with more than about 15 minutes 1440 x 1080 HDV content, ie. message:

 

Temporary file exceeds the maximum file size currently allowed on your temporary drive. to transfer files larger than 4gb, please choose a hard drive formatted with the NY file system (NTFS) To learn how ..... consult windows help.

 

OS is Windows XP, so all files are NTFS, and there is 120Gb available space on temp drive.

 

 

same thing... PM me with your full name, e-mail address, date of purchase and serial number for your DVDIt! Pro HD then I will be able to help you

 

Ivan

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Kirson Newbie

Kirson

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same thing... PM me with your full name, e-mail address, date of purchase and serial number for your DVDIt! Pro HD then I will be able to help you

 

Ivan

 

I found one of my files was not Blu Ray compliant and works a dream.

 

thanks for your help/

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