I have a Dell Latitude D820 laptop that is maxed out. It was purchased with Windows XP Pro and with an upgrade to Vista Ultimate. It is a Windows Vista Compatible stamped machine. I like to start fresh so when I got the Vista Ultimate software I took out the partition and did a fresh install. Roxio said that EMC 9 was Vista Compatible so I installed it with no problems. I was never able to get it to sucessfully burn to any CD or DVD/DVD DL that I tried. The discs were all name brand Memorex, TDK or Maxell that always burned under XP Pro. Nowhere on the Roxio site could I find anything to help me. I tried to call support but kept getting disconnected. The Roxio ask RoXann didn't work either. I even e-mailed tech support and never heard back from them. I gave up and put XP Pro back on the machine as I had to be able to burn discs. I waited for a month or so and figured will try another install of Vista Ultimate but this time I purchased a 2nd copy of the same software I already owned that again said it was Vista Compatable. After I PAID for the 2nd copy and downloaded it I could never get it to install! I again tried to find help on the Roxio site and again tried to phone customer service and kept getting disconnected so I gave up! I then tried to call Roxio for a refund and guess what, I get a message to go online and apply for one and their system hangs up on me! So now I have e-mailed them for the refund. If they don't do it I will do a charge back with my credit card company. I am very unhappy that they are so very uncustomer friendly and lack any type of support. What has this company turned into? Right now I am very happy with my computer running Vista Ultimate. It runs faster with it than it did with XP Pro! I am using the Microsoft generic disc buring software built into Vista (I didn't know it was there if I had I never gone back to XP after my first bad experience with Roxio) and will probably purchase software from another brand. Roxio I have bought a lot of software from you in the past and now you have a very unhappy customer here who is going elsewhere!
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I have a Dell Latitude D820 laptop that is maxed out. It was purchased with Windows XP Pro and with an upgrade to Vista Ultimate. It is a Windows Vista Compatible stamped machine. I like to start fresh so when I got the Vista Ultimate software I took out the partition and did a fresh install. Roxio said that EMC 9 was Vista Compatible so I installed it with no problems. I was never able to get it to sucessfully burn to any CD or DVD/DVD DL that I tried. The discs were all name brand Memorex, TDK or Maxell that always burned under XP Pro. Nowhere on the Roxio site could I find anything to help me. I tried to call support but kept getting disconnected. The Roxio ask RoXann didn't work either. I even e-mailed tech support and never heard back from them. I gave up and put XP Pro back on the machine as I had to be able to burn discs. I waited for a month or so and figured will try another install of Vista Ultimate but this time I purchased a 2nd copy of the same software I already owned that again said it was Vista Compatable. After I PAID for the 2nd copy and downloaded it I could never get it to install! I again tried to find help on the Roxio site and again tried to phone customer service and kept getting disconnected so I gave up! I then tried to call Roxio for a refund and guess what, I get a message to go online and apply for one and their system hangs up on me! So now I have e-mailed them for the refund. If they don't do it I will do a charge back with my credit card company. I am very unhappy that they are so very uncustomer friendly and lack any type of support. What has this company turned into? Right now I am very happy with my computer running Vista Ultimate. It runs faster with it than it did with XP Pro! I am using the Microsoft generic disc buring software built into Vista (I didn't know it was there if I had I never gone back to XP after my first bad experience with Roxio) and will probably purchase software from another brand. Roxio I have bought a lot of software from you in the past and now you have a very unhappy customer here who is going elsewhere!
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