Vista Patch....?

[ColinCo]

Now EMC9 has archived Vista Certification - any chance of a date for a patch that addresses the issues raised in this forum!

[Conviction]

excellent point scott, the question is why not??????

 

is just a download link and all of us are owners and registered users....

 

No comments.....

[ColinCo]

Well, you might wonder if the computer manufacturer tested any of the software that shipped with their computers, and why the first post you made, wouldn't be on THEIR webboard.

 

EMC 9 came out when XP was the MOST RECENT OS. I believe that Roxio has an update coming out that is Vista certified for all programs within the suite.

 

But, you gravitated to an OS that doesn't work with many software products, and since you obviously jumped on the new OS bandwagon, I guess that you mistakenly thought everything would be perfect. You were wrong.

 

A little constructive criticism never hurt anybody now did it?

 

BTW, I have EMC 9 running on XP, and with the exception of a few annoying glitches, it runs just fine.

 

Many of the gripes originate from Roxio's assertion that, EMC9 'Runs under Windows Vista' - which it does only very badly! This and the marketing flag that Roxio is a Microsoft 'Windows Vista Premier Launch Partner' was the main reason why I and I believe many others, purchased this software.

 

If a pach is not forthcoming in the next month or so, may I suggest that Roxio make the full 9.1 download available to registered users. It's certainly down loadable here in the UK as a new purchase from Roxio's web site!

[silver]

Many of the gripes originate from Roxio's assertion that, EMC9 'Runs under Windows Vista' - which it does only very badly! This and the marketing flag that Roxio is a Microsoft 'Windows Vista Premier Launch Partner' was the main reason why I and I believe many others, purchased this software.

 

If a pach is not forthcoming in the next month or so, may I suggest that Roxio make the full 9.1 download available to registered users. It's certainly down loadable here in the UK as a new purchase from Roxio's web site!

 

In my opinion, doing anything less will just be lip service. I bought EMC9 in December when it already stated that it was compatible with Vista. Also I had checked the forums and the general consensus was that Roxio was not going to be releasing a Deluxe version. Unfortunately both were wrong in that EMC9 is NOT Vista compatible and Roxio released the Deluxe version on 1/15/2007. Of course I now have the $50 upgrade coupon which seems fair as this is close to the difference in retail prices between Std. and Dlx. But I'm not biting until Roxio provides some assurance that I'll receive 9.1 and that it will be 110% Vista compatible.

[silver]

Edited as the quoting tool ain't workin' !

 

Quote 'grandpabruce' - "Well, you might wonder if the computer manufacturer tested any of the software that shipped with their computers, and why the first post you made, wouldn't be on THEIR webboard. "

 

Hmmmmm, makes me wonder if the OEM's aren't charging Roxio for the extraordinarily high number of calls their tech support is getting on these issues ?

 

Quote 'grandpabruce' - "EMC 9 came out when XP was the MOST RECENT OS. I believe that Roxio has an update coming out that is Vista certified for all programs within the suite."

 

EMC9 was _released_ on 9.7.2006 however it wasn't generally available in retail channels until much later. Amazon shows thier first date of availability as December 10, 2006 which pretty much corresponds to when I started seeing it at Best Buy, CompUSA and Sam's Club. I think I bought mine about a week later.

 

Quote 'grandpabruce' - "But, you gravitated to an OS that doesn't work with many software products, and since you obviously jumped on the new OS bandwagon, I guess that you mistakenly thought everything would be perfect. You were wrong."

 

It's funny but I haven't had any troubles with any other softwares on the 32 bit version of Vista. The 64 bit version is completely the opposite but then true 64 bit apps are a "bit scarce" ;>)

 

As to the preparedness of the applications, Microsoft had the "majority of Windows Vista features code-complete by the end of 2005" and released CTP's throughout 2006. Why it's taking anyone 6 months after launch date to get their products to be compatible is quite a puzzle.

 

Quote 'grandpabruce' - "A little constructive criticism never hurt anybody now did it?

 

BTW, I have EMC 9 running on XP, and with the exception of a few annoying glitches, it runs just fine."

 

That's why I have a dual-boot ;>)

[Xyzzy]

excellent point scott, the question is why not??????

 

is just a download link and all of us are owners and registered users....

 

No comments.....

 

I agree, why not let us simply download EMC9.1???

 

We are used to reinstalling EMC from time to time :/ Another reinstall wouldn't make us much difference.

 

X.

[grandpabruce]

There's been a lot of discussion on this thread about when the patch might be released by Roxio that makes EMC9 Vista certified. I understand there are a lot of complexities in launching a patch.

 

However, what I don't understand is the following. If all of us with EMC9 (non-certified vista version) deleted this program and simply downloaded the new 9.1 version (or whatever its called on roxio.com) and entered our existing product key....then why would it not work???

 

I was told previously that the download version is a strip down version that wouldn't include all features that I have on my EMC9 version that I bought in January. However, roxio.com is saying (on their home page) that they are offering the newest EMC9 for download for $79.99. This doesn't sound like some trial version to me.

 

So why hasn't Roxio just provided a link (for existing EMC9) owners to just download the latest certified version and then use your product key? Why is this not an option? It doesn't make a lot of sense to me and there doesn't appear to be much discussion about the update from this angle.

 

Can someone shed some light on this? Thanks.

 

The only stripped down download is the Trial Version. Roxio has said that there will be a patch, for us who have the regular and Deluxe versions of EMC 9, that will update the versions. Then, we won't have to download the entire suite, again.

[silver]

Most companies are finding that a little transparency can really go a long way in customer relations. Note the large number of blogs surfacing on the web.

[gi7omy]

Just as a bit of background to the Vista problems with EMC9

 

Roxio DID check it against the beta and RC builds of Vista, they also checked it against the pre-release final and it did work.

 

So what happened? Simple - MS did a 'zero day' patch when Vista was released which wrecked the compatibility.

 

Roxio and MS have been working together to fix this - after all it was an MS patch that wrecked it

 

This is all covered elsewhere on the boards btw

[grandpabruce]

Many of the gripes originate from Roxio's assertion that, EMC9 'Runs under Windows Vista' - which it does only very badly! This and the marketing flag that Roxio is a Microsoft 'Windows Vista Premier Launch Partner' was the main reason why I and I believe many others, purchased this software.

 

If a pach is not forthcoming in the next month or so, may I suggest that Roxio make the full 9.1 download available to registered users. It's certainly down loadable here in the UK as a new purchase from Roxio's web site!

 

I am hoping that it will be out in the next couple of weeks, but only Roxio knows for sure.

[larryinkorea]

Well, you might wonder if the computer manufacturer tested any of the software that shipped with their computers, and why the first post you made, wouldn't be on THEIR webboard.

 

EMC 9 came out when XP was the MOST RECENT OS. I believe that Roxio has an update coming out that is Vista certified for all programs within the suite.

 

But, you gravitated to an OS that doesn't work with many software products, and since you obviously jumped on the new OS bandwagon, I guess that you mistakenly thought everything would be perfect. You were wrong.

 

A little constructive criticism never hurt anybody now did it?

 

BTW, I have EMC 9 running on XP, and with the exception of a few annoying glitches, it runs just fine.

Let me see if I understand what the ‘Digital Guru’ grandpabruce is suggesting, even though this is a topic in the EMC 9 Windows Vista user topic forum.

 

Since my computer, purchased March 2007, came with Vista Home Premium preinstalled and even though I purchased the retail version of EMC 9 deluxe in April 2007, because I have used Roxio products since ECD 5 and like their products.

 

I guess I am now suppose to format the C drive, go out and purchase windows XP (Pro or Home version?) and reinstall this operating system, just so I can use EMC 9 or EMC 9 deluxe “with the exception of a few annoying glitches”.

 

I seem to remember receiving an e-mail from Roxio offering an upgrade to EMC 9 deluxe at a special price, and the e-mail had the Vista premier launch partner logo, which leads you to believe that it was Vista compatible. But according to the ‘Digital Guru’ it won’t work perfectly because it not Vista certified and, because, I “gravitated to an OS that doesn't work with many software products” and since I ‘obviously jumped on the new OS bandwagon” I guess I am just out of luck.

 

Does this pretty much sum up what you said.

[pcdoctor]

Its easier/faster to built a full installer then an update. We release the full installer as soon as we had it and soon we will have an update. Its not like we are hiding anything.

 

Please. Give us some kind of time frame when this update is coming. What 15, 30, 60, 90, 120 days or longer.

[grandpabruce]

Let me see if I understand what the ‘Digital Guru’ grandpabruce is suggesting, even though this is a topic in the EMC 9 Windows Vista user topic forum.

 

Since my computer, purchased March 2007, came with Vista Home Premium preinstalled and even though I purchased the retail version of EMC 9 deluxe in April 2007, because I have used Roxio products since ECD 5 and like their products.

 

I guess I am now suppose to format the C drive, go out and purchase windows XP (Pro or Home version?) and reinstall this operating system, just so I can use EMC 9 or EMC 9 deluxe “with the exception of a few annoying glitches”.

 

I seem to remember receiving an e-mail from Roxio offering an upgrade to EMC 9 deluxe at a special price, and the e-mail had the Vista premier launch partner logo, which leads you to believe that it was Vista compatible. But according to the ‘Digital Guru’ it won’t work perfectly because it not Vista certified and, because, I “gravitated to an OS that doesn't work with many software products” and since I ‘obviously jumped on the new OS bandwagon” I guess I am just out of luck.

 

Does this pretty much sum up what you said.

 

Some folks don't have problems with EMC 9 and Vista. I have no clue if it will work perfectly, because I don't have Vista on either of my computers.

 

I don't think you are out of luck, but you'll just have to wait for the patch like everyone else.

[Keith Roe]

He is right, I dont have a specific release date. The applicaiton 9.1 is fully certified. We need to now build an update for users that have a previous version. Updates dont take a very long time to build, but they we have to QA (test) it and make sure everything is cool before we release it. If I said it would be 2 weeks, and then we found a bug that caused us to have to rebuild and then retest it. Everyone would be whining that the release didnt come out when I said it would, so I simply am not going to guess.

I am a programmer myself and I cannot imagine the difficulty that goes into creating such a large update and its associated distribution. It will come as a great relief to many of us when the kinks get worked out for Roxio users running Vista. Such is the price we have all had to pay for buying that new computer or upgrading to Vista. Perhaps it is my background since I understand the difficulties Roxio is facing and am anxiously awaiting version 9.1!

[Beerman]

Please. Give us some kind of time frame when this update is coming. What 15, 30, 60, 90, 120 days or longer.

I think John's trying to tell you he doesn't have an exact date. If it's not 100% ready, it won't be released. Do you want a release that isn't ready? Who needs those problems?

[scott784]

The only stripped down download is the Trial Version. Roxio has said that there will be a patch, for us who have the regular and Deluxe versions of EMC 9, that will update the versions. Then, we won't have to download the entire suite, again.

 

Bruce, there are some of us that would not mind downloading the suite if Roxio gave us this option but apparently they do not. Also, downloading the entire suite could have advantages. For example, if we were allowed to download the new vista certified version of EMC9, we would only have to do it one time. Then from that point forward, we'd always have a vista certified EMC9 copy version without having to do a patch everytime the OS and RMC9 is reinstalled.

 

I bought my retail licensed version of EMC9 in January and thought it was fully Vista compatible as the sticker indicated on the box. We all understand things happen with MS but again it seems odd that Roxio has not offered us licensed owners of version 9 the option of downloading the certified version.

[grandpabruce]

Bruce, there are some of us that would not mind downloading the suite if Roxio gave us this option but apparently they do not. Also, downloading the entire suite could have advantages. For example, if we were allowed to download the new vista certified version of EMC9, we would only have to do it one time. Then from that point forward, we'd always have a vista certified EMC9 copy version without having to do a patch everytime the OS and RMC9 is reinstalled.

 

I bought my retail licensed version of EMC9 in January and thought it was fully Vista compatible as the sticker indicated on the box. We all understand things happen with MS but again it seems odd that Roxio has not offered us licensed owners of version 9 the option of downloading the certified version.

 

I can't disagree with you, but I imagine that there are a ton of folks who are still on dial-up and can't download the full version again.

 

I don't know how large the update will be, but an option of downloading the entire suite or the update sounds okay to me.

[John at Roxio]

Its easier/faster to built a full installer then an update. We release the full installer as soon as we had it and soon we will have an update. Its not like we are hiding anything.

[DEVIOUS]

Some folks don't have problems with EMC 9 and Vista. I have no clue if it will work perfectly, because I don't have Vista on either of my computers.

 

I don't think you are out of luck, but you'll just have to wait for the patch like everyone else.

 

 

First. Show me somebody who is running EMC 9 on VISTA WITHOUT MODIFICATIONS TO THEIR FACTORY SYSTEM and not having problems.

 

Second. I should not be waiting for a patch for my software to function when it came pre-installed on my computer from the manufacturer, claiming that it was 100% Vista compatible. I decide to use my lovely new software on my lovely new laptop and SURPRISE!!! I spend the next six hours of my life searching forums like this and ranting to Tech supports of three different companies because my nice and tight buy-everything-together package which is what sells many customers...didn't work.

 

Its like buying a blow pop only to find out somebody took your bubble gum out of it.

 

Its not that hard to figure out. I, like many others here. Simply want a solution. I want to be able to burn DVD's on my Vista Equipped computer without problems and will go to whatever software developer is up to the task. I don't need 5 million frills. I just need something to get the job done. Basic editing and DVD Movie burning for Windows Vista. I would even use Windows DVD maker but seeing as how it doesn't like to recognize TiVO recordings I'm SOL there too. I would prefer that EMC9 simply do what it was designed to do as I've already got the software, however, if they don't kick something into high gear, I get the feeling that many others who are getting as impatient as I am, will begin to find alternative software to fulfill our needs. If this is what customers can expect from Roxio and Sonic Solutions... count me out.

 

I Edited out the unreleated nonsense...

[linxeye]

There are definitely some bright people here. If building a patch is too #$^@ complicated for Roxio, give us a download link to the full version, now !

[helmiec]

Roxio Creator 9 Home

Version: 9.0.088

Build: 900B88I, R03

 

still no update

[tbrewst]

You are correct.Just have a little patience and it will show up.

[gi7omy]

We're all patiently waiting (well some more patiently than others)

[linxeye]

I think John's trying to tell you he doesn't have an exact date. If it's not 100% ready, it won't be released. Do you want a release that isn't ready? Who needs those problems?

I believe Microsoft won't certify a release that isn't final, huh ? Otherwise there is something that is going very wrong.

 

I'm quite upset with Roxio policy. EMC9 is around for more than 6 months now and I'm still waiting for a patch that fix the numerous issues under XP and I don't even speak about Vista. Nero is far more proactive when it comes to release updates than Roxio, that's a fact.

[jroc]

I believe Microsoft won't certify a release that isn't final, huh ? Otherwise there is something that is going very wrong.

 

I'm quite upset with Roxio policy. EMC9 is around for more than 6 months now and I'm still waiting for a patch that fix the numerous issues under XP and I don't even speak about Vista. Nero is far more proactive when it comes to release updates than Roxio, that's a fact.

 

 

Does anyone know anything about ProShow Gold 3 from Photodex, or has anyone used it?

[John at Roxio]

He is right, I dont have a specific release date. The applicaiton 9.1 is fully certified. We need to now build an update for users that have a previous version. Updates dont take a very long time to build, but they we have to QA (test) it and make sure everything is cool before we release it. If I said it would be 2 weeks, and then we found a bug that caused us to have to rebuild and then retest it. Everyone would be whining that the release didnt come out when I said it would, so I simply am not going to guess.