"Trial version of this product has expired" ?

[tazman29]

I bought EMC9 deluxe, installed it. Used it once, everything worked fine. Went to use it a few days later and now it tells me "Trial version of this product has expired". I did not buy a trial version this is suppose to be the full version. I bought the boxed software from the roxio website. Is this a known issue? If so, how can I fix it?

 

Any help would be appreciated.

 

Thanks

[redrook]

Help me, please.

 

People here are saying about norton antivirus, but I do not use either norton or macafee.

So what is the explanation in my case?

[Brendon]

Barry - does it not strike you as slightly incongruous that only TWO of the commercial reg-cleaning programs do this and others don't?

 

Now why should Roxio or even AutoCad have to fix something that is broken by a reg cleaner that doesn't know a valid entry from a hole in the head?

 

The plain fact is that there are reg cleaners out there that do not have that problem (ok - I use one of them as I keep saying and I don't have the problem)

Hi Dáithí,

 

It isn't just two registry cleaners that do the damage. I have even duplicated the problem with RegSeeker, which IMHO is one of the best registry cleaners out there - and it's free.

 

I guess there is a spectrum of registry cleaners around, and the problem is that the vigorous cleaners see the particular Roxio key as faulty, while the soft or lightweight cleaners don't see it at all. If you brush your registry firmly, the key is removed.

 

I have isolated the key which does this. Remove the key and you get the fault. Restore it and the fault goes away. No need to re-boot, even.

 

If the registry cleaners were inherently faulty or over-vigorous, I would expect to see this problem with other versions of EMC 9, but it doesn't happen. It only happens to one key, and that's the key used in this version.

 

Either that key is over-fragile, or the cleaners are over-vigorous. I'm not going to say anyone on this thread is wrong, since it seems to depend what angle you look at it from, so it's up to the individual to judge for himself.

 

As Bruce says, Life is good.

Brendon

[grandpabruce]

Barryware, I use AutoCad, but it is an old version (2000i). I don't use registry cleaners, but Norton Windoctor has not found any invalid registry entries for my version.

 

(Aside, or guru dirft. Take your choice): Are you an architect or engineer? I am an engineer and have the add on programs for Civil Engineering and surveying.

[sknis]

Help me, please.

 

People here are saying about norton antivirus, but I do not use either norton or macafee.

So what is the explanation in my case?

 

It is not the anti-virus program; it is the registry cleaner part of those programs. Better to start your own thread and post the same problem if that is what you are getting. Note what registry cleaner you are using?

In this thread, there are two that screw up the program and two that do not. For one that screws up the program, there is a work around. There are more than 4 registry cleaners out there. I'll add that System Mechanic 4, Clean My Registry, nor Find My Credit Card, (not a registry cleaner per se) does not force me to the trial mode.

[barryware]

Barryware, I use AutoCad, but it is an old version (2000i). I don't use registry cleaners, but Norton Windoctor has not found any invalid registry entries for my version.

 

(Aside, or guru dirft. Take your choice): Are you an architect or engineer? I am an engineer and have the add on programs for Civil Engineering and surveying.

I have both 2000i LT installed as well as the full version of 2006. Windoctor comes up with all kinds of errors. However, there may be say 30 or so entries (activeX) that deal with the same file(s). If I search for the file(s) on the HD, they are there.

 

In response to gi7omy, I have no idea why some reg cleaners do a bit of damage and some don't. Some may be smarter than others.

 

I know that windoctor reports several problems with Net Framework. But these are also false as well as a couple in regards to Mapi. By the way... I have version 2003 of the Norton suite. It is old but they are still supporting the AV part with new virus definitions all the time.

 

Anyone reading this with the problem, windoctor makes entries in the history log. UNDO the actions of the reg cleaner and that should put back the entrie(s) in the registry that have caused the problem.

[mlw59]

I was using emc7 with norton works 2005 (all features) and had no problems! Purchased emc9 because it works with IE-7. And of coarse had purchased emc 9 before reading this thread. As stated before hopefully a patch will be issued!.....disappointed!

[james_hardin]

I was using emc7 with norton works 2005 (all features) and had no problems! Purchased emc9 because it works with IE-7. And of coarse had purchased emc 9 before reading this thread. As stated before hopefully a patch will be issued!.....disappointed!

I am disappointed too, you would think Symantec would test their products to make sure they don't interfere with existing software!

 

I hope Symantec will issue that patch soon!!!

 

Roxio can't issue a patch as there is nothing wrong with their program…

 

This thread really needs to be closed…

[grandpabruce]

I bought EMC9 deluxe, installed it. Used it once, everything worked fine. Went to use it a few days later and now it tells me "Trial version of this product has expired". I did not buy a trial version this is suppose to be the full version. I bought the boxed software from the roxio website. Is this a known issue? If so, how can I fix it?

 

Any help would be appreciated.

 

Thanks

 

You can do a search of these forums and find many with that problem, due to Norton One Button Checkup and/or MacAfee.

[Sir C4]

Yes, the valid reason is that registry cleaners remove keys that are needed for our applicaiton to run properly. If you didnt run those cleaners, this problem wouln't happen. This isnt caused by our application, it is caused by some other application breaking ours. If you do a full clean install this should fix the issue, but if you clean out your registry again, it might very well happen again.

 

Now that's what I call "brittle code" And straight from the horses mouth (or should I say John at Roxio!) Is that what we are to say when describing Roxio Software? That their own support team admits their code is "brittle" and they are not making any efforts to fix the problem??? Not a very good business strategy! Not when there is competition waiting to steal market share!

 

To be honest, I'm using your software because it came preloaded on our dell's, but if there is no fix for this, I will have no choice but to purchase and roll-out NERO on all of our workstations. I'm trying to give you guys a fair running but you're making it very hard.

 

At the very least you should identify exactly which registry settings need to be preserved in order to keep this from happening, or better yet, spend the blood, sweat and tears required to fix this so that it doesn't require a complete uninstall and reinstall when/if this bug shows it's ugly head!

 

Come on, you call this support?

 

- Vagyok.C4

[Vinyl-Guy]

I'm in the same boat. I have an email acknowledgment of my EMC9 Deluxe Enhanced Suite Super-Sport razzle-dazzle registration dated 5/15/07 and today, 5/16/07, I get this same error. The "Synchronize" network feature is not a cure for this. Can someone read and get a valid work-around to this glitch? Your phone support leaves a lot to be desired and the 1-866-279-7694 given to me by the Canadian Connection of Roxio does not have EMC9 in it's menu.

[grandpabruce]

I'm in the same boat. I have an email acknowledgment of my EMC9 Deluxe Enhanced Suite Super-Sport razzle-dazzle registration dated 5/15/07 and today, 5/16/07, I get this same error. The "Synchronize" network feature is not a cure for this. Can someone read and get a valid work-around to this glitch? Your phone support leaves a lot to be desired and the 1-866-279-7694 given to me by the Canadian Connection of Roxio does not have EMC9 in it's menu.

 

You are posting in a users forum. Sometimes Roxio folks drop in, but if they don't have a Roxio icon by their name, they are users like us.

[John at Roxio]

Yes, the valid reason is that registry cleaners remove keys that are needed for our applicaiton to run properly. If you didnt run those cleaners, this problem wouln't happen. This isnt caused by our application, it is caused by some other application breaking ours. If you do a full clean install this should fix the issue, but if you clean out your registry again, it might very well happen again.

[gi7omy]

Now how do you justify a claim that Roxio code is brittle?

 

For crying out loud - you were TOLD that Norton and McAfee are wiping a part of the registry that should NOT be wiped.

 

The plain and simple fact that other registry cleaners do NOT do this is sufficient to point the finger of blame at the ones that DO

 

It's as if I bought a domestic cleaner that ate a hole in the worktop - is it the worktop's fault that it couldn't stand up to the cleaner?

[gi7omy]

One cleaner that doesn't do it is Ashampoo's Winoptimizer - there's a 30/40 day free trial for that here

[kozmo]

One cleaner that doesn't do it is Ashampoo's Winoptimizer - there's a 30/40 day free trial for that here

 

 

Okay -

 

So, the issue is with Norton doing a regisry sweep. I have two questions -

 

1. Why doesn't the program let you enter (re-enter) the registration code when it times out? If it was a trial version, most programs will let you open the software and enter the registration number to "unlock it". This just gives you a pop up and then nuthin'. I can live with re-entering a number, but having to re-install is a pain.

 

2. It was stated above that this is not a problem with Roxio, but yet it is a known issue. If you know what is breaking your software, then it is a problem with Roxio. The software is not compatible with the most popular antivirus/span programs out there. It needs to be fixed in a patch/update.

 

If the Powers-that-Be do not want to devote time to fixing this, then can they at least let us re-enter the registration code when it "times out"???????

 

Thanks.

[grandpabruce]

Now that's what I call "brittle code" And straight from the horses mouth (or should I say John at Roxio!) Is that what we are to say when describing Roxio Software? That their own support team admits their code is "brittle" and they are not making any efforts to fix the problem??? Not a very good business strategy! Not when there is competition waiting to steal market share!

 

To be honest, I'm using your software because it came preloaded on our dell's, but if there is no fix for this, I will have no choice but to purchase and roll-out NERO on all of our workstations. I'm trying to give you guys a fair running but you're making it very hard.

 

At the very least you should identify exactly which registry settings need to be preserved in order to keep this from happening, or better yet, spend the blood, sweat and tears required to fix this so that it doesn't require a complete uninstall and reinstall when/if this bug shows it's ugly head!

 

Come on, you call this support?

 

- Vagyok.C4

 

Sorry, but it appears that you have a hard time comprehending what you read, but then again, I bet you are a hit and run poster.

[gi7omy]

Perhaps you should ask Symantec just WHY their software has a problem with registry entries - it;s THEIR app that is causing the problem with EMC9 and not EMC9 causing a problem with OBC.

 

This isn't the first time they goofed - I'm not condoning the use of P2P software but I do recall some of my customers calling me in because Norton AV decided that edonkey was a virus and promptly wiped it off. Thay eventually fixed that - and it's their job to fix this

[Michaelcz]

Okay -

 

So, the issue is with Norton doing a regisry sweep. I have two questions -

 

1. Why doesn't the program let you enter (re-enter) the registration code when it times out? If it was a trial version, most programs will let you open the software and enter the registration number to "unlock it". This just gives you a pop up and then nuthin'. I can live with re-entering a number, but having to re-install is a pain.

 

2. It was stated above that this is not a problem with Roxio, but yet it is a known issue. If you know what is breaking your software, then it is a problem with Roxio. The software is not compatible with the most popular antivirus/span programs out there. It needs to be fixed in a patch/update.

 

If the Powers-that-Be do not want to devote time to fixing this, then can they at least let us re-enter the registration code when it "times out"???????

 

Thanks.

 

I had the same problem and it is definitely an issue with Norton. I use Norton System Works. I no longer use the registry cleaner because of this very problem and use CCleaner (also free and no problem with EMC9) instead. I also no longer use their anti-virus since the one with my dsl, that is ATT, has an anti-virus that has caught more than Norton. So I pretty much use Norton for defraging my computer now.

 

I would hazzard to guess that the programmers are devoting the mass amount of time to getting EMC9 to work well with Windows Vista as opposed to fixing a problem that a user has within their control by using an alternate registry cleaner.

[barryware]

Now how do you justify a claim that Roxio code is brittle?

 

For crying out loud - you were TOLD that Norton and McAfee are wiping a part of the registry that should NOT be wiped.

 

The plain and simple fact that other registry cleaners do NOT do this is sufficient to point the finger of blame at the ones that DO

 

It's as if I bought a domestic cleaner that ate a hole in the worktop - is it the worktop's fault that it couldn't stand up to the cleaner?

OK Boys.... Let me explain.

 

I have said before... I have spent months intensionally messing up my system so I can see exactly what is happening.

 

Here is the thing with the reg cleaners. By the way... Roxio is not the only software package guilty of the flaw(s). I use AutoCad, and that software is completely stupid when it comes to registry entries (in the ActiveX Section). If I run a reg cleaner, it reports more than 300 bad reg entries by autocad but Roxio does the same thing (not 300 bad entries though).

 

Here goes.

 

If you run a reg cleaner.... It will tell you that Roxio.exe (just making this up for illustration purposes). is a bad entry and it will delete the reg entry.

 

However... Roxio.exe is a valid entry but when the program loads, it seems to modify the search path (you old guys remember the path statement under dos...)

 

So.. A reg cleaner looks at a key or a sub key and says Roxio.exe is no good because it can not find the file where the registry says it is. However, Roxio.exe is good but the regcleaner does not know the path.

 

For instance... Roxio.exe is a bad subkey but c:\program files\roxio\roxio.exe is good. So the regcleaner is looking for $\systemroot%\roxio.exe and can not find it BECAUSE the correct path is c:\program files\roxio\roxio.exe.

 

Again... When the app loads, it changes the search path for the program(s). It IS NOT a correct entry in the registry. However, when the program loads, it knows where to get Roxio.exe WITHOUT a correct reg enrty. That entry points to other reg entries (key & sub keys). So if one entry is blasted, then there is no hope of finding other entries that set parameters for the apps.

 

Now if the reg entry "subkey=Roxio.exe" is deleted by a reg cleaner, then you are pretty much scr$wed and you get the errors everyone is referring to (trial version expired, invalid CD key, etc...)

 

I am over simplifying what is happening but you get the idea.

 

This problem can be corrected by the roxio install routine by making a reg entry that completely looks for the file in the correct path. But that would take some programming corrections.

 

Nice to see you guys.... I'll be here all week!

 

Oh.... By the way.... This is a user forum. We are all users just like you. This is not Roxio Technical support. Roxio support members do drop in from time to time. You can tell because they have a Roxio logo in their avatar.

[barryware]

I use Norton from time to time. I don't let it "automatically" make decisions of what to remove from the registry. I am pretty careful..

 

Here is my point....

 

When WinDoctor (Norton's reg cleaner) does it's thing whether manually or automatically, it makes entries in its log (history). You can choose to "undo" any or all of the actions that windoctor preformed. Maybe try an "undo" and see if that gets you back in business.

 

I have had to do a few "undo's" and it usually got me out of trouble.

 

Try it... It should work.

[gi7omy]

Barry - does it not strike you as slightly incongruous that only TWO of the commercial reg-cleaning programs do this and others don't?

 

Now why should Roxio or even AutoCad have to fix something that is broken by a reg cleaner that doesn't know a valid entry from a hole in the head?

 

The plain fact is that there are reg cleaners out there that do not have that problem (ok - I use one of them as I keep saying and I don't have the problem)