Roxio Creator 9

[nuteck]

Have just installed Version 9 but it has not found my DVD/CD Writing Device.

 

Works OK with Nero.

 

Is there a way to force the software to lcate the writing device?

[Beerman]

Have just installed Version 9 but it has not found my DVD/CD Writing Device.

 

Works OK with Nero.

 

Is there a way to force the software to lcate the writing device?

Try the fix located here. Works for v9 too.

[gi7omy]

Two things to try

 

1: remove the drive from control panel, system, device manager and reboot - that should force a re-detect

 

2: update the firmware (if an update is available)

 

If neither works - let us know and also tell us the make and model (and firmware rev) of the drive

[nuteck]

Two things to try

 

1: remove the drive from control panel, system, device manager and reboot - that should force a re-detect

 

2: update the firmware (if an update is available)

 

If neither works - let us know and also tell us the make and model (and firmware rev) of the drive

 

 

Thanks for that: On checking the Device Manager, both CDROM and DVDRW have yellow exclamation marks against them since installing Roxio. Have uninstalled and redetected but still the same errors. Any ideas?

[gi7omy]

Check this Microsoft KB article and see if that helps

 

http://support.microsoft.com/kb/314060

[nuteck]

Check this Microsoft KB article and see if that helps

 

http://support.microsoft.com/kb/314060

 

 

Thanks for all input so far, but nothing has been successful. From what I can see, when removing a program called INCD prior to installing Roxio, it strips all the drivers from both CDROM and DVDRW.

No matter how I try, I can't delete INCD without causing this issue.

Roxio requires that I remove both INCD and Nero before installing Roxio.

How do I get over this?

[gi7omy]

InCD is a packet writing program, similar to Drag to Disc in EMC9 and no two packet writing programs can co-exist on the computer. As D2D (for some strange reason in EMC9 but not in earlier versions) cannot be deselected on a custom install, InCD must be removed prior to installation.

 

That being said, BOTH programs (D2D and InCD) are slightly less reliable than an igloo in Death Valley, I'd strongly recommend you remove InCD first, install EMC9 and then remove D2D using add/remove programs in Control Panel (it's a separate entry).

 

Once that is done, then check on the drives (it's not necessary to totally remove Nero btw - only InCD)

 

If the drives are still missing there are two options

 

1: If they are showing in Control Panel, System, Device Manager, remove them, reboot and let Windows re-detect them

 

2: apply that MS KB article regarding the upper and lower filters

[grandpabruce]

Thanks for all input so far, but nothing has been successful. From what I can see, when removing a program called INCD prior to installing Roxio, it strips all the drivers from both CDROM and DVDRW.

No matter how I try, I can't delete INCD without causing this issue.

Roxio requires that I remove both INCD and Nero before installing Roxio.

How do I get over this?

 

What OS are you running? I had no problem installing EMC 7 - EMC 9 with Nero on my computer, so Roxio does not require the removal of Nero. You can't have both InCD and Drag to Disc on your computer, so if you want D2D on your computer, then you will have to uninstall InCD.

 

InCD is packet writing software like Roxio's Drag to Disc, and uninstalling either of them should not affect your burners. If it does, then what you have tried already usually works to fix them.

[nuteck]

InCD is a packet writing program, similar to Drag to Disc in EMC9 and no two packet writing programs can co-exist on the computer. As D2D (for some strange reason in EMC9 but not in earlier versions) cannot be deselected on a custom install, InCD must be removed prior to installation.

 

That being said, BOTH programs (D2D and InCD) are slightly less reliable than an igloo in Death Valley, I'd strongly recommend you remove InCD first, install EMC9 and then remove D2D using add/remove programs in Control Panel (it's a separate entry).

 

Once that is done, then check on the drives (it's not necessary to totally remove Nero btw - only InCD)

 

If the drives are still missing there are two options

 

1: If they are showing in Control Panel, System, Device Manager, remove them, reboot and let Windows re-detect them

 

2: apply that MS KB article regarding the upper and lower filters

 

 

 

 

Thanks again: removing INCD is the problem; it strips the drivers/filters for both the CDROM and DVDRW.

If I delete and redetect, the error returns the same.

I have used the MS KB without success.

EMC9 will not continue with the install until it has removed both Nero and INCD.

 

A message appeared after rebooting telling me that the filters were being corrected, unfortunately the errors remain on the drives.

Only way I seem to recover out of this is to use System Restore prior to the deletion of INCD.

[gi7omy]

If InCD is causing the drives to vanish and they can't be fixed, it sounds very much like there is a fault in that app. See if you can do a repair on it first and then uninstall

 

I'm not certain if Nero uses the MS Installer, but after renmoving it you can give that a try and see if it helps:

 

http://support.microsoft.com/kb/290301