my drive is gone

[samantha6704]

i bought my lap top which runs vista and it came with all this roxio stuff on it well i upgraded everything i have dvd/cd rom which before i got this burned everything but i also have roxio easy media center and my dvd studio 9 i think thats how you put it any way this drag to disc no says no recorder i have no drive or no recorder now what will happend if i uninstall this will i get my drives back i have done everything i know to i am so close to paying the 35 dollars for some help that is what they charge for tech help with roxio oh and what file do i look for when i get ready to uninstall this thing i have had about enough of this i even called hp to get some help they were no help thank you so much for any help

[gi7omy]

If you have the HP modified version, you will have to go through HP tech support - it is modified by them and no-one here really knows too much about it.

 

If it's the full suite, then you can contact Roxio tech support - they will ask for credit card details, but if it's an install problem they won't bill you for it

[silver]

Firstly, check and see if the drive is detected by Vista using the Computer Management / Disk Management utility. I've had Vista loose my drive 2X and both times it was actually detected and functioning but for some reason Vista simply didn't assign a drive letter to the drive. Right click the drive and change/assign it a drive letter. Worked both times for me.

 

Secondly, the OEM absolutely will not provide any support beyond un/re-installation of the application. Beyond that it's what we call the Y.O.Y.O principal. You're On Your Own !