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Roxio MyDVD severe problem


Daniel Contarino

Question

Past year I bought a DC20 Canon. I installed in my XP computer Roxio MyDVD LE 6.1.14 and worked fine. After a while of not using it (some months), an error (asking to send a report to Microsoft, etc) appears when trying to read from DVD or camera (with USB) and the program stops. I reinstalled it, but no change. Thank you a lot.

Daniel

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Daniel -

I had similar problems with EMC 7. If I didn't use it for a month ... the dvd builder would stop working ... I mean just disappear from the screen with no error warnings. After attempting over fifty different ideas I found the only solution was to reformat the hard drive and reload everything from Windows XP Pro to the most recent program add.

I have IE 7 and WMP 11. Both work fine. EMC 7 works fine for ALL functions as long as I use the programs at least once every couple of weeks. It's a Roxio fluke and they have no understanding of why this happens nor how to fix it.

I guarantee that if you reformat and reinstall all the latest items (IE 7, etc), you will your Roxio program works again.

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Daniel -

I had similar problems with EMC 7. If I didn't use it for a month ... the dvd builder would stop working ... I mean just disappear from the screen with no error warnings. After attempting over fifty different ideas I found the only solution was to reformat the hard drive and reload everything from Windows XP Pro to the most recent program add.

I have IE 7 and WMP 11. Both work fine. EMC 7 works fine for ALL functions as long as I use the programs at least once every couple of weeks. It's a Roxio fluke and they have no understanding of why this happens nor how to fix it.

I guarantee that if you reformat and reinstall all the latest items (IE 7, etc), you will your Roxio program works again.

 

 

I don't believe you.

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Sounds like something has probably been installed or updated that is causing conflicts on your pc since the last time you used it. Have you installed any new programs or updated any programs in those months? Two MS programs that have caused a lot of problems is IE 7 and WMP 11, so if you've installed those, try rolling them back to IE 6 and WMP 10 or 9.

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Hi Larry. Yes, I updated from IE6 to IE 7 and WMP 11, quite sure in that period. Any way of solving the problem, other than going back? What could happen with the pay upgrades?

Thank you

Daniel

I'm not sure what you mean by the "pay upgrades" question, could you clarify what you're asking.

 

IE 7 and WMP 11 have both caused a number of programs not to function correctly when they are added on on XP systems. IE 7 in particular makes changes to the OS kernel. They were both originally designed for the new Vista OS, not XP, but MS decided it was a "must have" in XP also, even tho it changes the operating system, thus causing the problems in older programs.

 

I would try uninstalling IE 7 and rolling it back to IE 6 to see if that solves the problem. If not, then do a repair install of MyDVD to see if that helps after IE 6 has been put back in place.

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I'm not sure what you mean by the "pay upgrades" question, could you clarify what you're asking.

 

I mean the software that Roxio MyDVD suggest as upgrades, with full features, not included in the software that cames with the camera.

 

In the other hand, do you suggest starting rolling back with IE rather than WMP?

Daniel

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I mean the software that Roxio MyDVD suggest as upgrades, with full features, not included in the software that cames with the camera.

 

In the other hand, do you suggest starting rolling back with IE rather than WMP?

Daniel

The newer EMC 9 suite (which includes MyDVD 9) would have a lot more options. It also seems to have less problems when IE 7 is istalled on an XP system. It also os the only version that is compatible with Vista. They only thing is, the capturing could be an issue for you if you use the USB. It would require you to use a Firewire connection for your camera, wheras the version you have now was written specifically for your camera for capturing from your camera over USB.

 

Yes I would start with the IE 7 rollback. It's as easy as uninstalling it thru add/remove programs. WMP 11 isn't as simple.

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Seems very odd that a full disc behaves differently than a partial one. I'm kind of at a loss if the only things you've updated since the last time it worked was IE and WMP and you've rolled those back properly.

 

The only other suggestions I can think of is to defrag your hard drives and check your system for malware and spyware.

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Yes I would start with the IE 7 rollback. It's as easy as uninstalling it thru add/remove programs. WMP 11 isn't as simple.

OK, Larry. I rolled back to IE6 and WMP 10. I unistalled Roxio MyDVD (and cleaned register) and reinstalled.

All the same:

- Make a new project

- If try button "Add Files" from a DVD drive > program crashes.

- If try "Open Disk" (USB connection to camera) and the inside th cmera is "finalized", same error (progress bar shows few steps and inmediatly the error).

- If the disk in the camera is "not finalized", for some minutes progress bar goes on, hard disk and camera LEDs blinked, but the result is the same: Error (want to inform to Microsoft, etc). Error code 5, module MyDVD.exe.

 

Any more ideas?

PD: I discovered something VERY important. The problem I mentioned appear when trying to access DVDs full. I mean: some months ago I worked with 50% filled disk (only some tries). But now, after a trip, I came with disks (8cm DVD-RW) full. I can finalize them, read in DVD player or PC, but no way with Roxio MyDVD: allways (from DVD reader or camera, finalized or not) I get the same error.

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Seems very odd that a full disc behaves differently than a partial one. I'm kind of at a loss if the only things you've updated since the last time it worked was IE and WMP and you've rolled those back properly.

 

The only other suggestions I can think of is to defrag your hard drives and check your system for malware and spyware.

I guess that MyDVD could have exhibited the same problem when first installed, but I only tried with partial used DVDs. Now, using FULL discs, the issue appears. Will try to install in another computer and see what happen.

 

I tryied. Exactly the same problem. I installed the Roxio software in a different computer, and I've got the same message (C++ error, exception 5, mydvd.exe module, want to inform Microsoft?, etc). It seems to be a bug in version 6.1.14. I will have to use a different DVD editor, at least for this full disks. Thank you, Larry, for your time.

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