Jump to content
  • Who's Online   0 Members, 0 Anonymous, 7 Guests (See full list)

    • There are no registered users currently online
  • 0

How about us customers that already paid?


Bobby Schantz

Question

I just read the following in topic "What will come first, 9.1 patch or Version 10?":

 

"Now that we are Vista Certified we just need to issue a patch to update the older versions of EMC 9 to the Vista Certified version. There is nothing complex or secretive about what happened. It is business as usual in the sofware industry."

 

It begs the question if there is a "Vista Certified" version why can't I just download that instead of waiting for a patch?

 

My old computer died a month ago and since then I have been up to my neck in getting things to work on the new Vista computer. I paid $100 for the so-called "Vista Compatible" version of Roxio EMC9 and the last thing I wanted was more problems. I had tried Nero and that didn't work either.

 

Now I see they are advertising that EMC9 is "Vista Certified". Well, they already have my $100 so why don't they let me download the version that really works with Vista.

 

I am currently working with tech. support to resolve my DVD burning issue (which apparently I am not alone in) and they are putting me through hoops I don't need or want to go through.

 

As far as "business as usual in the software industry", from a customer's viewpoint IT SUCKS!

Come on you guys, get with the program. Ever heard of treating the customer right and he will come back?

 

Right now I wish I'd never heard of Roxio.

 

Done ranting,

Bobby Schantz

Link to comment
Share on other sites

Recommended Posts

Since it doesn't appear that support is going to offer us a download link to the working version for Vista, has anyone heard anymore about the patch availability? I know that they do not commit to a date specifically but I would really like to know at least an approximate date such as even the month in which it might be available.

Link to comment
Share on other sites

Boy.... I have sure had enough of "Where is the patch". I'm certainly not sticking up for Roxio but I have given up and when it is released, it will be released.

 

Everyday there seems to be a new "Rant" which if any of you follow my activity on the board, you know I enjoy :D

 

I have said it before.. I have issues under XP that I am hoping has been addressed with the "Soon to be coming "Patch"".

 

I have a license for Vista Ultimate (I am told, that I can get up to 3 licenses for Vista home Premium for 49 bucks each with the purchase of my Ultimate addition) :D .

 

I have XP Multi Media Center Addition (MMC) on the rig I use for the intensive video stuff as it is my fastest computer. This is where Vista is going and this is the rig I have EMC installed. However, under Vista my Media Center Extenders won't work :( , so I am waiting for the wife to quit looking at the checkbook and I will grab an XBox for use as a Media Center Extender.

 

That might be a week or two as now is flower planting season and she is in charge of buying and planting the flowers so she IS paying attention to the checkbook :angry: .

 

So... I have a couple of weeks or so before Vista gets installed "Full Time". Maybe after the race tomorrow (Indy 500), I'll start setting up Vista on my MM rig as a dual boot so I can start tweaking.

 

I am anxious for the "Patch" hoping that the issues I have under XP will be addressed. If this is the case, THEN I am in no real hurry to get Vista installed. However, I have a couple of weeks to wait to get EMC to run under Vista.

 

I am just sitting back, maybe having a beer or twoooooooo (maybe three) waiting for the patch.

 

Lets all relax... (Like Me) ;)

 

Just for something fun to talk about..... I renewed the license plates on one of the cars online.. Instead of "charging" my credit card, They (Sec Of State), gave me a credit... Maybe I should go buy a Lottery Ticket :rolleyes:

 

This must be my lucky day! (I know.... they will catch it (Maybe Not))

Link to comment
Share on other sites

John,

 

Forgive me if I am misunderstanding your post but are you saying that in lieu of waiting on this 9.1 patch we can call Roxio customer service and ask for a download of 9.1? I am one of the people who purchased multiple copies of ver 9 when it was released because it was advertised as Vista compatible, but unfortunately I am one of the people who could not get it to work on any of my 3 Vista computers. I would love to use this option if it is available as I have a 6mb DSl connection and downloading the full 9.1 Vista certified release would be an easy way to resolve my issues if possible.

 

I cant promise it, but its worth a shot.

Link to comment
Share on other sites

If you go to the home app there is an update for BUMP.

I believe that this adds BUMP to ones Vista installation if you have 9.1 installed.BUMP was not included in 9.1 as it was not originally Vista certified.

It probably now is and this update adds it to 9.1.As far as I know this is the only update for 9.1 so far.The other update for DLA is not really an update,just a patch to stop the message.This works for 9.0.If you installed 9.1 you don't get the message.

Link to comment
Share on other sites

I just read the following in topic "What will come first, 9.1 patch or Version 10?":

 

"Now that we are Vista Certified we just need to issue a patch to update the older versions of EMC 9 to the Vista Certified version. There is nothing complex or secretive about what happened. It is business as usual in the sofware industry."

 

It begs the question if there is a "Vista Certified" version why can't I just download that instead of waiting for a patch?

 

My old computer died a month ago and since then I have been up to my neck in getting things to work on the new Vista computer. I paid $100 for the so-called "Vista Compatible" version of Roxio EMC9 and the last thing I wanted was more problems. I had tried Nero and that didn't work either.

 

Now I see they are advertising that EMC9 is "Vista Certified". Well, they already have my $100 so why don't they let me download the version that really works with Vista.

 

I am currently working with tech. support to resolve my DVD burning issue (which apparently I am not alone in) and they are putting me through hoops I don't need or want to go through.

 

As far as "business as usual in the software industry", from a customer's viewpoint IT SUCKS!

Come on you guys, get with the program. Ever heard of treating the customer right and he will come back?

 

Right now I wish I'd never heard of Roxio.

 

Done ranting,

Bobby Schantz

 

You would have to ask that question directly to Roxio, to get an answer. We are users, like you, and don't know.

Link to comment
Share on other sites

When or IF Roxio releases a patch, it will be posted in the download section. Many people have run EMC 9 'as is' on Vista. I had it running just fine on the Vista 32bit public beta. MICROSOFT did some last minute changes that required most companies to rewrite portions of their software. That takes time. Even Adobe is having MAJOR problems with their video editor. It was YOUR choice to buy Vista or Vista machine. I won't be buying Vista until at least the first service pack or maybe even longer.

Link to comment
Share on other sites

<snippage>

MICROSOFT did some last minute changes that required most companies to rewrite portions of their software. That takes time. Even Adobe is having MAJOR problems with their video editor. It was YOUR choice to buy Vista or Vista machine. I won't be buying Vista until at least the first service pack or maybe even longer.

 

1. No one buying a new computer w/ preloaded OS has a choice about getting Vista, MS foisted their it on us. For instance, HP does not support XP for the machine I'm running. Great machine, immensely frustrating OS. :angry2: Does that mean it won't work? I'm told by HP there are known issues.

 

2. EVERY company offering a Vista version has the opportunity to set customer expectations. "Compatible" sure sets a different tone than "There are problems". It's unethical to say "MS changed things on us and we didn't tell you you'd have problems until after you spent your money and took your chances". Has that happened? Not to me, yet. Though I am most definitely having problems.

2a. "Even Adobe"? You say that like they're a quality leader. :o

 

3. Don't buy a new computer, they only come preloaded with Vista (except for Dell I hear, and I understand HP is working towards a similar solution).

 

Eric D

Link to comment
Share on other sites

I am sure if you want to take the time to call and talk to a support rep and then provide some type of proof of purchase, then they would probably let you download it. My guess is that you simply havent tried that. I certaily cant post links to a full download here, and I dont have the ability to check for proof of purchase so I am not exactly sure what you want me to do here on the fourms.

Link to comment
Share on other sites

Don't buy a new computer, they only come preloaded with Vista (except for Dell I hear, and I understand HP is working towards a similar solution).

 

Eric D

 

 

Here is the article for users to read.

http://www.newsfactor.com/news/Dell-Brings...id=0330003UJO13

 

Hey man i agree with you in the terms of getting a new pc and being forced to have Vista,,

I’m glad at the moment here in New Zealand they still give you the option to get XP, and as a OEM dealer myself , I’m glad i can still purchase XP for my clients.

 

I’ll pass on one comment that one of our Suppliers said , and they are a very big importer of MS O/S, they said ..

"tell your customers to not look at vista for the first 6 to 12 months , as unless they JUST want to use it for email and internet , then they are going to have issues, with very few software makes supplying Vista compatible applications , and mainly drivers ect... most vista installs will be buggy until they sort it out"

 

Now if a supplier says that to me , i take it as gold...

But you cannot blame people buying it with Microsoft’s media moguls pushing it hard like they do.

 

I have to say, and it’s me only saying this, an I am not a Roxio staffer , or even work for them... I’ve not had an issue with EMC9 on my vista, but hey everyone is different, we all have different hardware components inside our PC's and these have different drivers... these drivers can make different issues...

I think most makers like Roxio will start to soon have more info on the in's and outs of these issues that people have and we will soon see a better Vista forum... let’s hope...

 

Any how I wish you all the luck kdeslaur

Link to comment
Share on other sites

Well, it would be nice if what John say is true.

Any purchaser of EMC9.x for Vista can download the certified Vista EMC9.1 build.

 

Welcome!

Please wait while we contact the next available agent...

You are now speaking with Luis!

Luis: Hi! My name is Luis. How may I help you?

you : I have purchased two Easy Media Creator 9 because it claimed to be Vista Compatable. I know there is now a certified Vista version. I have been waiting for a patch for months. Today on the forum John from Roxio said I may be able to download the full 9.1 version. Could you provide a link please.

Luis: as of right now there is no offical link for that as of yet

you : It has been months, is there a estimated date

Luis: at this moment, the update is being released soon

you : Ok..Thanks...I will go confront (John from Roxio) on his mis-information...Have a good day

Luis: sorry you feel that way, but it is still coming soon

you : John has been saying soon..for about 3 months

Your chat has ended. Thank you for speaking with us.

Please help us improve our service by clicking on the following link to take a short survey: CLICK HERELuis is typing a message...My name is

Link to comment
Share on other sites

I originally started this thread and was quite upset with Roxio. I still don't think the problem was handled correctly.

Tech. support, the last time I checked, wanted to put me through some more hoops which I refused to do.

I requested a download of the "Vista Certified" version or a refund from customer service. No download was offered but a refund was.

 

Meanwhile, I did something I should have done before even contacting tech. support. I completely uninstalled the software, did a registry clean to wipe everything out of there, then tried some of the other DVD burning software that is on my computer. Everything seemed to be working just fine.

I then reinstalled EMC9 and all the problems I was having seem to have gone away.

So I told customer service I decided to keep the software and so far am a happy camper. I have not tried all the features yet but those I have tried are working and better than before.

 

I don't want to open another can of worms but I have to wonder why tech. support didn't suggest that in the first place. Is it just me, or has tech. support in general, and not only Roxio, gotten to be a joke and a total waste of time. Most of the time I find the answer to my problems right here on the forums from other users.

 

I just wanted to let everyone know the outcome and maybe what I did will work for someone else.

 

I don't think I will be checking back on this thread as I just want to put the whole bad experience behind me. If anyone would like to contact me you can do so through my web site at http://home.pacbell.net/rschantz.

 

Thanks to everyone for their input.

 

Bobby Schantz

:)

Link to comment
Share on other sites

:P Well, my issue is burning a DVD with roxio. It froze my computer like an iceberg.

So far I have had one response from tech. support and that didn't work. Now I think they are stonewalling me.

 

This morning I went to Best Buy and bought Pinnacle Studio Plus 11 and guess what. It works. If they can do it, why can't Roxio?

 

I even asked for a refund (I've had EMC9 for less than 30 days) and they haven't responded to that request either.

 

Please, no excuses for a company that says their product works when it doesn't, then won't admit it.

 

Most of the software I had on XP works just fine on Vista with the exception of NTI Backup Now which I gave up on. I bought Backup4all and it works perfectly.

 

I may seem like a grumpy old man (actually, I am) but I'm sick and tired of being lied to and getting screwed over by companies who think they can do no wrong.

 

Bobby Schantz

Link to comment
Share on other sites

Welcome!

Please wait while we contact the next available agent...

You are now speaking with Luis!

Luis: Hi! My name is Luis. How may I help you?

you : I have purchased two Easy Media Creator 9 because it claimed to be Vista Compatable. I know there is now a certified Vista version. I have been waiting for a patch for months. Today on the forum John from Roxio said I may be able to download the full 9.1 version. Could you provide a link please.

Luis: as of right now there is no offical link for that as of yet

you : It has been months, is there a estimated date

Luis: at this moment, the update is being released soon

you : Ok..Thanks...I will go confront (John from Roxio) on his mis-information...Have a good day

Luis: sorry you feel that way, but it is still coming soon

you : John has been saying soon..for about 3 months

Your chat has ended. Thank you for speaking with us.

Please help us improve our service by clicking on the following link to take a short survey: CLICK HERELuis is typing a message...My name is

 

 

:lol::lol::lol::lol:

Link to comment
Share on other sites

I am sure if you want to take the time to call and talk to a support rep and then provide some type of proof of purchase, then they would probably let you download it. My guess is that you simply havent tried that. I certaily cant post links to a full download here, and I dont have the ability to check for proof of purchase so I am not exactly sure what you want me to do here on the fourms.

 

I am not looking to download anything nor am I concerned about proof of purchase. I am willing to pay full price for the Vista Certified version which, I think is the 9.1.45 version. I want to buy the CD. What I want though is to be sure I get that version. How can you be sure and where can you buy it?

Link to comment
Share on other sites

I don't think you can at the moment - no-one has seen it in the wild.

 

When it will ship? We're as much in the dark as anyone.

 

As for knowing which version you buy - I don't know if the full version is printed on the box, but I'd doubt it - it will propbably just say EMC 9 (or 9 DeLuxe) and you win't know until it's installed and you check in help, about just what version it is

Link to comment
Share on other sites

:P Well, my issue is burning a DVD with roxio. It froze my computer like an iceberg.

So far I have had one response from tech. support and that didn't work. Now I think they are stonewalling me.

 

This morning I went to Best Buy and bought Pinnacle Studio Plus 11 and guess what. It works. If they can do it, why can't Roxio?

 

I even asked for a refund (I've had EMC9 for less than 30 days) and they haven't responded to that request either.

 

Please, no excuses for a company that says their product works when it doesn't, then won't admit it.

 

Most of the software I had on XP works just fine on Vista with the exception of NTI Backup Now which I gave up on. I bought Backup4all and it works perfectly.

 

I may seem like a grumpy old man (actually, I am) but I'm sick and tired of being lied to and getting screwed over by companies who think they can do no wrong.

 

Bobby Schantz

You certainly have a right to your opinion but I'm curious as to who lied to you and about what? Also, who'd you talk to at Roxio to make you think that they think they can do no wrong? It's a sad day when companies think they can do no wrong. That's when they start going downhill. However, Roxio employees have posted here telling us that an update is in the works soon. How is that lying?

Link to comment
Share on other sites

1. No one buying a new computer w/ preloaded OS has a choice about getting Vista, MS foisted their it on us. For instance, HP does not support XP for the machine I'm running. Great machine, immensely frustrating OS. :angry2: Does that mean it won't work? I'm told by HP there are known issues.

 

2. EVERY company offering a Vista version has the opportunity to set customer expectations. "Compatible" sure sets a different tone than "There are problems". It's unethical to say "MS changed things on us and we didn't tell you you'd have problems until after you spent your money and took your chances". Has that happened? Not to me, yet. Though I am most definitely having problems.

2a. "Even Adobe"? You say that like they're a quality leader. :o

 

3. Don't buy a new computer, they only come preloaded with Vista (except for Dell I hear, and I understand HP is working towards a similar solution).

 

Eric D

I don't see it as a Vista issue at all. Microsoft did due diligence in making the CTP's available and then the beta's after that. Frankly there is no excuse for anyone to not be on the same page with Microsoft and anything to the contrary is just simply pathetic backsliding hogwash. I'm currently running Vista with no errors and full speed though I will be upgrading my ancient video card soon as I can. Other than that, I'm leaving XP in the dust.

Link to comment
Share on other sites

Can't remember where I read it recently but the article stated that the Dell and others are only going to be selling some systems with XP and only for a short time before they go back to Vista fully. I think this is MS's way of saying they know there are problems (duh) and are working on them and when they feel they're fixed, it's Vista for all again.

Link to comment
Share on other sites

Welcome!

Please wait while we contact the next available agent...

You are now speaking with Luis!

Luis: Hi! My name is Luis. How may I help you?

you : I have purchased two Easy Media Creator 9 because it claimed to be Vista Compatable. I know there is now a certified Vista version. I have been waiting for a patch for months. Today on the forum John from Roxio said I may be able to download the full 9.1 version. Could you provide a link please.

Luis: as of right now there is no offical link for that as of yet

you : It has been months, is there a estimated date

Luis: at this moment, the update is being released soon

you : Ok..Thanks...I will go confront (John from Roxio) on his mis-information...Have a good day

Luis: sorry you feel that way, but it is still coming soon

you : John has been saying soon..for about 3 months

Your chat has ended. Thank you for speaking with us.

Please help us improve our service by clicking on the following link to take a short survey: CLICK HERELuis is typing a message...My name is

Just curious, was that a phone conversation or a Live Chat one? It reads like it was thru their Live Chat system.

Link to comment
Share on other sites

Can't remember where I read it recently but the article stated that the Dell and others are only going to be selling some systems with XP and only for a short time before they go back to Vista fully. I think this is MS's way of saying they know there are problems (duh) and are working on them and when they feel they're fixed, it's Vista for all again.

I think the majority of the problems have to do with softwares like anti-viruses though I've seen some others as well. It won't be long before they're all compatible. I give it another month or so. Just like Roxio actually. Then hopefully everyone can start working on 64bit which is where I really want to go. Need the extra processing power as I'm starting to get into web design and databasing.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Guest
This topic is now closed to further replies.
×
×
  • Create New...