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uk.dave

Help On A Name Other Than My Email Address Please!

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Hi

Just a quick one for my first post. I am keen to have a unique name other than my email address on the Forum and despite asking via the ticket system I can get no explanation as to how to go about it. I am just told that the name I wanted to use has been taken. That's OK.

 

In the past at forums I have just got used to logging into them directly and searching for a unique name. In this case here the system just allocated my email address as the name and that was that. As I mentioned the ticket people have just not helped me with an explanation so far.

 

They told me how to alter my email address and password, that I already could see how to do and did not want to carry out anyway. But on this creating a unique name for the forums they have not sorted it out.

 

Please help and thanks in advance - it is just the process that I am after. I only purchased the product yesterday too, and I am finding getting answers to this really difficult.

 

David

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After you sign to my Roxio, you should see a screen with all the products you have. Also you will see where you can change your member profile/password (eg. see below)

 

myRoxio Profile

 

 

Welcome to myRoxio

Your myRoxio Member Profile

 

Your myRoxio member profile enables you to receive special Roxio promotions, pre-fill shipping and billing information when purchasing within the Roxio store, and participate in Roxio discussion forums.

 

> Update Your myRoxio Member Profile

> Change Your Login/Password

 

Your Registered Products

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After you sign to my Roxio, you should see a screen with all the products you have. Also you will see where you can change your member profile/password (eg. see below)

 

myRoxio Profile

 

 

Welcome to myRoxio

Your myRoxio Member Profile

 

Your myRoxio member profile enables you to receive special Roxio promotions, pre-fill shipping and billing information when purchasing within the Roxio store, and participate in Roxio discussion forums.

 

> Update Your myRoxio Member Profile

> Change Your Login/Password

 

Your Registered Products

 

You can't change your login name. Only Roxio can do that.

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Grandpabruce. I was able to chage my login name to the forms. If you remember, I was previously known as Dustin01. I had changed it a while back.

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Hi Jeff,

 

You changed while we were on the old board, didn't you? (Nothing wrong with my LONG term memory - LOL)

 

Last I heard changes made in 'my Roxio' weren't translating over to this new board properly. It was being worked on to get that fixed, but I haven't heard if that's done yet.

 

Sending a PM to Patrick might be problematic, since the PM boxes are so small and he is in so much demand.

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Yes, my name was changed on the old boards and you do have a good memory(long term and short term). Maybe something is different now since the new boards

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Yes, my name was changed on the old boards and you do have a good memory(long term and short term). Maybe something is different now since the new boards

 

You are correct, Jeff. I wish that it was as easy as it was on the old boards. There are a number of folks that don't want their e-mail address as their username, for obvious reasons.

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USing you email address is a bad idea. You can get Spamed to death...........

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Go here and PM patatrox. He help me fix mine.

 

http://forums.support.roxio.com/index.php?showuser=29

Thanks for your help, and to all the other postings. I was very heartened at my first visit to the forum to see so many people attempt to come to my assistance.

 

I tried to do what you suggested and send a PM to patatrox but on this occasion received the following error message.

 

"This message can not be sent because the recipient has their personal messenger disabled or their personal messenger inbox is full. This personal message has not been sent."

 

Not a problem however, and I will try later. In the meantime maybe the people who answer the Roxio ticket submissions will come up with an answer.

 

Again - thanks all for trying.

David

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Thanks for your help, and to all the other postings. I was very heartened at my first visit to the forum to .....In the meantime maybe the people who answer the Roxio ticket submissions will come up with an answer.

Again - thanks all for trying.

David

Just thought I would let you know the final response I received via the ticket system about 5 minutes ago.

Here is an extract:

"

We believe your issue will be best resolved with one of our phone technicians.

Please call 1-866-279-7694 from Monday to Friday, 9 AM to 6 PM.

IMPORTANT: You will be prompted to enter your credit card number before being connected to an Agent. However, you will not be charged until the Agent receives all the information concerning your case, and they will charge you under their own discretion."

 

My decision on this is "NO WAY"!

 

An earlier message just indicated that a name I had wanted to use was taken, and closed the ticket! No offer of how I could do it, or alternatively how in fact they at Roxio would do it - nothing. Just left me floundering. And, it was then I felt the only hope was to ask the forum, which I did.

 

I will stick to trying to send that PM as before and see how I get on. Failing that I will just put up with my email address appearing here on the forum and run with that. There is no way in the world that I will pay money to get a unique forum address anywhere on the Internet when up to now all I have had to do is register simply with NAME and PASSWORD - Job Done!

 

This forum is going to be fine I am sure and I am happy to be asking questions about the product here. Speaking personally and that of course is all I am doing - the ticket system for me is a non-starter. Over and done with for good.

 

Kind regards and I will be trying later to send that PM message.

David

(Based in United Kingdom)

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Just thought I would let you know the final response I received via the ticket system about 5 minutes ago.

Here is an extract:

"

We believe your issue will be best resolved with one of our phone technicians.

Please call 1-866-279-7694 from Monday to Friday, 9 AM to 6 PM.

IMPORTANT: You will be prompted to enter your credit card number before being connected to an Agent. However, you will not be charged until the Agent receives all the information concerning your case, and they will charge you under their own discretion."

 

My decision on this is "NO WAY"!

 

An earlier message just indicated that a name I had wanted to use was taken, and closed the ticket! No offer of how I could do it, or alternatively how in fact they at Roxio would do it - nothing. Just left me floundering. And, it was then I felt the only hope was to ask the forum, which I did.

 

I will stick to trying to send that PM as before and see how I get on. Failing that I will just put up with my email address appearing here on the forum and run with that. There is no way in the world that I will pay money to get a unique forum address anywhere on the Internet when up to now all I have had to do is register simply with NAME and PASSWORD - Job Done!

 

This forum is going to be fine I am sure and I am happy to be asking questions about the product here. Speaking personally and that of course is all I am doing - the ticket system for me is a non-starter. Over and done with for good.

 

Kind regards and I will be trying later to send that PM message.

David

(Based in United Kingdom)

 

If you click on the "customer support" llink in the left-hand column and use the Page-Down key, there is support in the UK, altho a glance at it indicates it is price-challenged.

 

However, bear in mind that these are public boards, which are searched by google and other search engines, which in turn are searched by spammers seeking to harvest email addresses for spamming purposes.

 

On the other hand, the damage may already be done, and the question becomes whether it would get any worse if no action is taken.

 

Lynn

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If you click on the "customer support" llink in the left-hand column and use the Page-Down key, there is support in the UK, altho a glance at it indicates it is price-challenged.

 

However, bear in mind that these are public boards, which are searched by google and other search engines, which in turn are searched by spammers seeking to harvest email addresses for spamming purposes.

 

On the other hand, the damage may already be done, and the question becomes whether it would get any worse if no action is taken.

 

Lynn

Most kind Lynn. No - I meant what I said about not paying to correct this situation. But appreciate your help. Most likely anyway whilst I was paying this is it £1 per minute on the phone there would be further contacts possibly to USA or wherever to put it right. Time time time.....

 

If I can't get the PM earlier referred to then I will just forget it. As you observed perhaps the damage may already be done. The problem bottom line originates because of the way in which in my case anyway, my login-id was setup automatically as my (email address!!).

 

Whilst writing I might as well mention that I did suggest to the ticket people in my feedback a possible change in the registration etc. By way of making the registration a matter for the Roxio company direct and an immediate response by email as to the fact you were now registered. This does happen in most of my purchase/registration experiences on the net. Then as a completely separate issue join the Roxio Community like other forums registering independently

 

Because of about a 3 hour delay in me getting my registration email, I "wrongly" though it had not gone through despite the screen message. So I did try online to register using my what I thought was a unique name and filling in all the other data. However nothing happened, it did not respond at all. Not even to tell me what I learned later...that the name was already being used. So I thought perhaps it had registered things - so I tried to log-in but was told I could not and also somewhere along the line "had I forgotten my password". So I tried that approach and a while later an email arrived telling me to go and change it - so I did but found the system insisted on using the email address with which it had communicated and giving no possibility of changing it. I did try but was forced back on to the email address.

 

So I thought you should all know precisely how this came to be. Perhaps some of it is down to me, but I did try hard with what was on offer. No I feel REGISTRATION of product - immediate email response - end of story. Then if you don't want to join Community for a while - fine. Later if you do, then register in a similar manner that is carried out elsewhere at say computer building forums.

 

However, you are all busy with your own problems and life in general...! So really don't waste anymore time on my behalf - because what you have done so far is a lot more than I expected. And, I thank you all. Perhaps later I will ask for advice on the best way to stop any spamming! That discussion would go on for ever I think....

 

All the best.

 

David :)

(Based in United Kingdom)

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Hi Jeff,

 

You changed while we were on the old board, didn't you? (Nothing wrong with my LONG term memory - LOL)

 

Last I heard changes made in 'my Roxio' weren't translating over to this new board properly. It was being worked on to get that fixed, but I haven't heard if that's done yet.

 

Sending a PM to Patrick might be problematic, since the PM boxes are so small and he is in so much demand.

Hi Brendon

 

You were absolutely right concerning sending a PM to Patrick. Here is the message I have been getting for about the last 6 days in continually trying to send a PM a number of times each day concerning my email address diffculty.

 

"This message can not be sent because the recipient has their personal messenger disabled or their personal messenger inbox is full."

 

So I will give up now and just post questions with this login and hope for the best with regard to "spam".

 

Thought I would let you know though and indicate to others who might be thinking of sending a PM to Patrick. Judging from my own experiences it will be hard to achieve.

 

Kind regards.

David

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Hi Dave,

 

Is that better? Patrick fixed it for you.

Hi Brendon and Patrick

 

You are both "top men" !

 

The help you gave me on this is very much appreciated and I look forward to working with the "Community" in the future.

 

As a "Community" you certainly lived up to the word in its true sense and sorted out my difficulty.

 

Regards.

David :)

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Please excuse me for joining in this topic but it seems close to what I am attempting to do.

I have recently changed my ISP and am unable to receive notification of posts etc.

I have spent a lot of time in " My controls/my assistant" etc but I can't make any progress.

Any help would be much apppreciated. I will look for help in the postings. I have chaged my e-mail address in My Roxio but this has made inno difference the community address. Regards fishingfrank

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Please excuse me for joining in this topic but it seems close to what I am attempting to do.

I have recently changed my ISP and am unable to receive notification of posts etc.

I have spent a lot of time in " My controls/my assistant" etc but I can't make any progress.

Any help would be much apppreciated. I will look for help in the postings. I have chaged my e-mail address in My Roxio but this has made inno difference the community address. Regards fishingfrank

 

 

Frank, go to Roxio Main site. Sign on. Go to Support and you should see a list of programs. Ther should be a choice there on changing your profile. If this does not work, then you are going to have to contact Patrick to change it.

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Thanks for your suggestions. I already changed my profile on the main Roxio site but this has not altered it on the forums board. As you say I will contact Patrick.

How does one contact"Patrick". Since my original request on 25th Feb, I have e-mailed at least five times per day and always get the same inbox full message. As my original e-mail address no longer exists I am not able to receive any post updates. I would have expected that it would be a simple matter to have a procedure to alter e-mail addresses, like in other forums I subscribe to. Still you can't win them all.

Regards to all Frank :)

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How does one contact"Patrick". Since my original request on 25th Feb, I have e-mailed at least five times per day and always get the same inbox full message. As my original e-mail address no longer exists I am not able to receive any post updates. I would have expected that it would be a simple matter to have a procedure to alter e-mail addresses, like in other forums I subscribe to. Still you can't win them all.

Regards to all Frank :)

 

I understand in about another month the new Disscussion Boards and the Roxio database will be better co-ordinated. (This might or might not mean changes made before that time will go thru.) I will see if I can do anything meanwhile.

 

Lynn

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I understand in about another month the new Disscussion Boards and the Roxio database will be better co-ordinated. (This might or might not mean changes made before that time will go thru.) I will see if I can do anything meanwhile.

 

Lynn

Thanks Lynn. Keeping my fingers crossed Regards Frank

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You might have to try what I resorted to.

 

I did a complete re-install on my hard drive recently, re-installing everything. After this was completed, I created a new email sub-account specifically to use on this forum. I had tried to create a new account previously but it would not let me, do not know for sure if it was keying on email address or not.

 

Many Internet service providers supply more than one email account now. I have SBC DSL Pro and get my "MAIN" account email which I do not provide to anyone to keep it "pure" plus 10 sub-accounts. Then I set up a sub-account for my regular email, my wife's email, and now a sub account for Roxio so I could have my user name be something other than my email account that I had erronously entered originally as my user name.

 

It seems it would be a lot more efficient for Roxio to set up a way for you to change your user name rather than having to resort to another email account to keep track of and now two accounts for Roxio to maintain taking up disk space.

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:)

Thanks Lynn. Keeping my fingers crossed Regards Frank

Another month on and still no signs of a change in my e-mail address, although my message did get sent to Patrick. I think I will have to do a complete reinstall to get anywhere.

:huh:

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