Insert Disc?

[imwalrus]

I'd been burning CDs in Music Disc Creator (EMC9) all day and all of a sudden I can't burn anything. I set things up as usual, press the BURN button and get one of two messages: "Seek, synch, ATIP or mechanical positioning error- Unit not ready" or "Drive not ready-Unit not ready". Both of them end with the message (Insert Disc). Needless to say there IS a disc in the drive.

 

I swapped out the blank disc for another blank disc, I powered the computer down, I tried burning through another program in EMC9 but still get the same response.

 

The computer is only 3 months old. What has happened? (And even more important, how can I fix it?)

[imwalrus]

Certainly hard to tell but very well could be a bad drive. If you feel like it's something you can do, open up the computer and reseat the IDE cable.

 

Not something I'm comfortable with but I know somebody locally who works tech support for a major corporation and, if it persists, I'll ask him about it.

 

 

 

Just a suggestion but try and replace or update the driver for the drive and see what happens.

 

Start--Control Panel--double click System--Clcik on the Hardware (Tab) then click on Device Manager-- Then click on the "+" next to the DVD/CD-ROM Drives, then right click on the drive having the problem and choose Properties. Then click on the Driver (Tab) and then click on Update Driver. On teh next screen say "No Not This Time" regarding the Windows Update then Next. Then click on Install Automatically then Next. If it finds a new driver let it install it OR if not just "Keep the Current Software" and click on finish. Reboot the computer and se if you have trhe same problem.

 

Frank...

 

I'm running Vista so the step by step was a little different but a check for both drives showed there were no new updates.

 

But thanks for trying!

[imwalrus]

Thanks to all for you advice and assistance. After spending 45 minutes on the phone with a Gateway support person and having to jump through their hoops (mostly the same things that were recommended here), they are sending me a new drive. Been promised to arrive no later than June 4. (I'll believe that when I see it.)

 

I could not believe that something would fail on a computer I've had less than three months! Thanks again for helping me sort it all out.

[gi7omy]

I've seen it happen where a drive was brand new and just out of the box. Mounted into a computer it just made terrible 'grunching' noises

[imwalrus]

A friend just sent me this link. Could this be the problem?

 

http://support.microsoft.com/kb/929461/en-us

[gi7omy]

No - that's for a different problem (where Windows can't see the drives). In your case it CAN see it - just won't write to it.

 

As I said earlier, the error message you are getting is symptomatic of a bad drive and not of the OS or software

[d_deweywright]

I swapped out the blank disc for another blank disc, I powered the computer down, I tried burning through another program in EMC9 but still get the same response.

 

The computer is only 3 months old. What has happened? (And even more important, how can I fix it?)

If you get the same error with two different programs, then it definitely sounds like if it's not a cabling problem, then the drive has gone belly-up. If it's a new machine, then there's a fair chance the drive is still under warranty, so I'd be calling to get that process started.

[imwalrus]

I've seen it happen where a drive was brand new and just out of the box. Mounted into a computer it just made terrible 'grunching' noises

 

Luckily that didn't happen!

 

After a series of mishaps with Gateway's tech support (has anybody else received a strip of plastic with "CD-R/DVDR-RW" on it instead of a burner?!), I was able to restore everything to normalcy after only a couple weeks!

 

Thanks again to everyone for the assistance and guidance.

[gi7omy]

has anybody else received a strip of plastic with "CD-R/DVDR-RW" on it instead of a burner?!

 

 

Nope - but I have opened a brand new television set to get it ready for the outside engineers to deliver and found the line output transformer (flyback transformer) missing. I had to break a few 'Quality Control' stickers to open the screening to put one in

[gi7omy]

As Dave says, it sounds like you have a faulty drive - that error message is saying, basically, it can't position the laser on the disc

[imwalrus]

If you get the same error with two different programs, then it definitely sounds like if it's not a cabling problem, then the drive has gone belly-up. If it's a new machine, then there's a fair chance the drive is still under warranty, so I'd be calling to get that process started.

 

Looks like I'll be on the phone to Gateway Wednesday night.

 

Thanks to all for the clarifications.

 

(And thanks again to deweywright for assistance rendered in another EMC9 forum!)

[Beerman]

I'd been burning CDs in Music Disc Creator (EMC9) all day and all of a sudden I can't burn anything. I set things up as usual, press the BURN button and get one of two messages: "Seek, synch, ATIP or mechanical positioning error- Unit not ready" or "Drive not ready-Unit not ready". Both of them end with the message (Insert Disc). Needless to say there IS a disc in the drive.

 

I swapped out the blank disc for another blank disc, I powered the computer down, I tried burning through another program in EMC9 but still get the same response.

 

The computer is only 3 months old. What has happened? (And even more important, how can I fix it?)

Certainly hard to tell but very well could be a bad drive. If you feel like it's something you can do, open up the computer and reseat the IDE cable.

[REDWAGON]

Just a suggestion but try and replace or update the driver for the drive and see what happens.

 

Start--Control Panel--double click System--Clcik on the Hardware (Tab) then click on Device Manager-- Then click on the "+" next to the DVD/CD-ROM Drives, then right click on the drive having the problem and choose Properties. Then click on the Driver (Tab) and then click on Update Driver. On teh next screen say "No Not This Time" regarding the Windows Update then Next. Then click on Install Automatically then Next. If it finds a new driver let it install it OR if not just "Keep the Current Software" and click on finish. Reboot the computer and se if you have trhe same problem.

 

Frank...