Trial Version Expired - Roxio just does not care

[Wattshill]

I bought Easy Media Creator 9 suite (This is NOT a trail version) but Roxio is their studpidy did not want anyone copying the disk and put a trail version safe guard. Only the programmer was an idiot. When any of the major registery cleaners such as Norton or McAfee are run to clean up your registery it causes the program to come up with "trail Version Expired". You call support and get the old unistall instructions that takes over an hour and then you re-install and Yes the program works great UNTIL you run registery cleaner again. I quess they don't care and figure we should not ever run registery cleaner.

 

I for one am tired of uninstalling and reinstalling. THIS IS ROXIO'S PROGRAM and if they cared they would come up with a softward download fix. OH YEA,,,,this is totally possilbe and easy but again BIG BUSINESS just does not care.

 

The answer, DO NOT BUY ROXIO AND TELL YOUR FRIENDS NOT TO..............UNTIL THEY SHOW THEY CARE ABOUT US CUSTOMERS..........

[DRB55]

Perhaps you should send that to the Symantec forum with the advice 'don't buy Symantec'

 

It's the NORTON that is wrecking EMC - not EMC that is wrecking Norton

 

Just as a fyi, I gave up on Norton years back and now use Ashampoo Winoptimizer (smaller, leaner, faster and more efficient) and it doesn't do any damage to any other app)

 

I have had the same problem as Wattshill. Can I conclude from the comment above that WinOptimizer won't break EMC9? Does this recommendation extend to the new version: WinOptimizer 4? If so, I will start using it.

DRB55

[gi7omy]

I've been using WinOptimizer from version 3 and now run 4.35 with no problems at all - EMC functions as it should and no 'trial' problems

 

It does everything that Norton Utilites does with the exception that it doesn't include an anti-virus program (and according to reviews I read before I started using it, actually optimises the system better and with a measurable gain in performance over the same thing in Norton)

[JacMac]

This IS A ROXIO PROBLEM!! I have had the same problem with more than one registry cleaner. I have also had other problems with the software such as trying to put a slide show on CD. It will not autoplay, it will not run, it will NOT DO ANYTHING I WANT THE PRIGRAM TO DO!! $1.89 per minute to tell me I am SOL and Roxio will not give me a refund? BS

[DRB55]

I've been using WinOptimizer from version 3 and now run 4.35 with no problems at all - EMC functions as it should and no 'trial' problems

 

It does everything that Norton Utilites does with the exception that it doesn't include an anti-virus program (and according to reviews I read before I started using it, actually optimises the system better and with a measurable gain in performance over the same thing in Norton)

 

Thank you.

DRB

[gaper1]

This IS A ROXIO PROBLEM!! I have had the same problem with more than one registry cleaner. I have also had other problems with the software such as trying to put a slide show on CD. It will not autoplay, it will not run, it will NOT DO ANYTHING I WANT THE PRIGRAM TO DO!! $1.89 per minute to tell me I am SOL and Roxio will not give me a refund? BS

 

 

why are you calling tech support if you want refund?

[gi7omy]

I forgot to mention there's a 40 day trial of the program available here:

 

http://www.ashampoo.com/frontend/products/...p;idstring=1606

[gi7omy]

Perhaps you should send that to the Symantec forum with the advice 'don't buy Symantec'

 

It's the NORTON that is wrecking EMC - not EMC that is wrecking Norton

 

Just as a fyi, I gave up on Norton years back and now use Ashampoo Winoptimizer (smaller, leaner, faster and more efficient) and it doesn't do any damage to any other app)

[cdanteek]

When any of the major registery cleaners such as Norton or McAfee are run to clean up your registery it

 

Put the Roxio Sonic registery entries on the Nortons ignore list and all will be fine, Wattshill.

 

cd

[Wattshill]

I do not have Norton. I have McAfee and cannot figure out how to add registy entries to it. I would think that with Norton and McAfee being the top sellers and coming installed on over 85 percent of computers that Roxio would get a fix. But the least they could do is guide the novice thru putting registy entries into McAfee for me. I do not even know how to get the registy entries.

 

Perhaps you should send that to the Symantec forum with the advice 'don't buy Symantec'

 

It's the NORTON that is wrecking EMC - not EMC that is wrecking Norton

 

Just as a fyi, I gave up on Norton years back and now use Ashampoo Winoptimizer (smaller, leaner, faster and more efficient) and it doesn't do any damage to any other app)

 

You may be right but if I designed a product AFTER norton and McAfee (which I have) were already in existance and on 85 percent of all computers then I would design MY product to deal with it or at least let the buyer know BEFORE buying. I put the need for a fix on Roxio...sorry

[ljt]

I am having the exact same problem. Does anyone know exactly which registry entry it is that needs to be protected to prevent this?

[gi7omy]

Personally I'd be very sceptical of a product which can't differentiate between a legitimate registry entry and a wrong one.

 

As I said, Norton One Button Cleanup causes the problem, but Winoptimizer's version doesn't (and that also has been around for some time) so the problem points to the Norton detection algorithm as being the cause