Accessing Help Files

[bighornsheep04]

When I click "help center", a help window appears. After I click "display" after locating a vocabulary, a window pops up "IE cannot open Internet Site MSIT Store::Program Files20%/Common Files 20%..." How can I prevent this window from popping up in the future?

[sknis]

Turn off your popup blocker until the site loads.

When I click "help center", a help window appears. After I click "display" after locating a vocabulary, a window pops up "IE cannot open Internet Site MSIT Store::Program Files20%/Common Files 20%..." How can I prevent this window from popping up in the future?

[brush001]

Turn off your popup blocker until the site loads.

 

Tried this - Does not work for me. Anybody have any other suggestions?

Ask Roxanne and the Knowledge Base were certainly NO help.

 

[JC]

Do you have an internet security program that could be blocking it??

[brush001]

ZoneAlarm and aVast a/v - have checked both, l but I do not see any appropriate settings. And I am not keen on doing a global disable just to get get around this one (crap) product (such as turining off every popup blocker on my system).

[JC]

It's not the product , it is your firewall that is blocking the pop-ups.

 

Are there any setting is these for pop-ups in either of these programs.

[grandpabruce]

ZoneAlarm and aVast a/v - have checked both, l but I do not see any appropriate settings. And I am not keen on doing a global disable just to get get around this one (crap) product (such as turining off every popup blocker on my system).

 

Simple solution. Don't do it then, but don't complain about it. You need to get a handle on ZoneAlarm and aVast.

[brush001]

Simple solution. Don't do it then, but don't complain about it. You need to get a handle on ZoneAlarm and aVast.

I don't have a problem opening Help files for any other product, and I have many apps installed on this system. I have use both Zonealarm and avast! for years, and do not have issues with either.

Maybe Roxio needs to get a handle on things.

[sknis]

You are able to read the help files by going to C:\Program Files\Common Files\Roxio Shared\Help

 

They are all there starting with a dummy file. You may have to unhide the program files to see that folder; I just don't remember. If they are not there, they did not get installed properly.

 

Also posted in the V8 general area is a link to the pdf version of the full manual

 

You can also go to the very basic tutorials by clicking here.

 

If you are new to EMC, you may want to view the tutorials to just get a overlook of what each program does. Once you are familiar with that, the pdf manual is excellent but large. If you have used these two resources, you probably won't use the help file and you will be answering the tough questions on this board.

 

Let us know if there is any other information you might need.

 

When I click "help center", a help window appears. After I click "display" after locating a vocabulary, a window pops up "IE cannot open Internet Site MSIT Store::Program Files20%/Common Files 20%..." How can I prevent this window from popping up in the future?

[grandpabruce]

I don't have a problem opening Help files for any other product, and I have many apps installed on this system. I have use both Zonealarm and avast! for years, and do not have issues with either.

Maybe Roxio needs to get a handle on things.

 

When I downloaded the update, I dropped my pop up blockers, and I had no problem. And, I didn't get any viruses.

 

If you want Roxio to get a handle on it, contact them directly. This isn't Roxio tech support. This is a user's forum, and we are users who try to help other folks. You got a solution to your problem. If you don't like it, like I said before, don't do it.

[brush001]

When I downloaded the update, I dropped my pop up blockers, and I had no problem. And, I didn't get any viruses.

 

If you want Roxio to get a handle on it, contact them directly. This isn't Roxio tech support. This is a user's forum, and we are users who try to help other folks. You got a solution to your problem. If you don't like it, like I said before, don't do it.

 

I had no trouble downloading the update and installing, without turning off any blockers - that is not my problem. My problem is with not being able to view the Help files. Before or after the update. There should be no need for pop-ups in the 1st place, I have already bought the product, they don't need to advertise it to me any more.

 

I know that this is not Tech Support, but it is obviously about the only place to find support (or bitch) because the Knowledge Base was of NO use, "Ask Roxanne" was of NO use, and I was not able to open my own ticket - HTTP error Function not allowed (or some such). I could find no way to directly email Roxio's Tech Support without going via a webpage.

 

So this is done here in the vain hope that someone in Roxio may actually read this stuff (but I doubt it). I was able to find a workaround elsewhere in this forum, but one that has to be done every time. Not the best way to design software.

 

Still

[sknis]

Please tell me if you had problems reading and following the post I made to the original poster. If you can't seem to find it, it is here. (That's a link) True, I am not Roxio but I gave an answer. You might want to create a shortcut to that folder to make it easier. Also, the manual is much more useful in learning how to use the product.

 

The pop-up are there because the help files are html. If you have an HTML reader that doesn't have a pop-up blocker, use that.

 

My problem is with not being able to view the Help files.. There should be no need for pop-ups

 

So this is done here in the vain hope that someone in Roxio may actually read this stuff (but I doubt it). I was able to find a workaround elsewhere in this forum, but one that has to be done every time. Not the best way to design software.

 

Still