Video Capture and Audio PROBLEM

[g8novice]

I have just purchased the EMC9 Deluxe Suite after chatting with the tech support on line at ROXIO website and was suggested to get the deluxe suite as the standard one does not support my DV camera. I was told the Dazzle Device that came with the deluxe suite will do the job (transferring video from my DV camera to PC). Well, it arrived this afternoon, everything was installed and connected. I started trying the video capture function. The video came out to be reddish and scrambled and needless to say, there was no sound either. So help!!! Is there a remedy or is there something I didn't do right?

[g8novice]

did you check the connectors? There are two - left channel and right channel. Is no audio coming through at all?

Oh sure, especially after what I found out about the video problem. But it still didn't work. It's dead silence.

[bimicher]

Oh sure, especially after what I found out about the video problem. But it still didn't work. It's dead silence.

 

What make model of DV camcorder do you have? If its tape, using a firewire connection you should have no problem capturing with EMC. Have you tried capturing using Windows Movie Maker?

[g8novice]

What make model of DV camcorder do you have? If its tape, using a firewire connection you should have no problem capturing with EMC. Have you tried capturing using Windows Movie Maker?

Mine is a Sony DCR-TRV7, it uses mini DV tape. Please excuse me for my ignorance. I do not know what firewire connection is and I have not tried capturing using Windows Movie Maker? Does it come with Windows XP OS?

[bimicher]

Mine is a Sony DCR-TRV7, it uses mini DV tape. Please excuse me for my ignorance. I do not know what firewire connection is and I have not tried capturing using Windows Movie Maker? Does it come with Windows XP OS?

 

Even though the TRV7 is a 10 year old camera it does have a Firewire (also called IEEE 1394) connection. This connection is designed to be used to tranfer video from the camera to the PC. Your camera manual should talk about this connection. If not do a Google search to find out more. WWM is part of Windows XP

[g8novice]

Even though the TRV7 is a 10 year old camera it does have a Firewire (also called IEEE 1394) connection. This connection is designed to be used to tranfer video from the camera to the PC. Your camera manual should talk about this connection. If not do a Google search to find out more. WWM is part of Windows XP

I just tried WWM and the same problem, I could capture video but there was no sound still.

[ggrussell]

Sony refers to firewire as iLink. You will need to purchase a firewire cable and make sure your computer has firewire. Most computers sold in the past few years do have a firewire port.

 

See attached: Left is on my Sony TRV740 (4pin firewire). Right is the 6pin firewire port on most computers. The only exception is Sony computers or laptops which may have the 4 pin port. You would need to buy a cable according to the available port (4 pin to 4pin OR 4 pin to 6 pin)

 

This will actually give you much better quality than capturing through the Dazzle device because there is no Analog to digital conversion. The video on the tape is already digital and the 'bits' are just being transferred via firewire as is.

[gi7omy]

You didn't say what OS you are using, but if you are using Vista, you will need to go to the Pinnacle website and get the Vista drivers.

 

If it's XP, you may have to update your video drivers to the latest from the maker's website and also install the latest DirectX 9.0c from Microsoft (April release)

[g8novice]

Sony refers to firewire as iLink. You will need to purchase a firewire cable and make sure your computer has firewire. Most computers sold in the past few years do have a firewire port.

 

See attached: Left is on my Sony TRV740 (4pin firewire). Right is the 6pin firewire port on most computers. The only exception is Sony computers or laptops which may have the 4 pin port. You would need to buy a cable according to the available port (4 pin to 4pin OR 4 pin to 6 pin)

 

This will actually give you much better quality than capturing through the Dazzle device because there is no Analog to digital conversion. The video on the tape is already digital and the 'bits' are just being transferred via firewire as is.

Thank you so much to qi7omy, myguggi and ggrussell. You all have been very helpful and I learnt quite a bit from you. Because of your mentioning of the firewire, IEEE 1394, iLink, etc., I suddenly remembered I did buy a DV cable (which Sony also refers as DV interface IEEE 1394) 10 years ago that is exactly like what ggrussell said, 4 pin connector on both ends and I am lucky that I have a Sony Vaio laptop which takes this 4 pin connection. I tried it and there was still no sound. But then when I tried the on screen buttons (rewind, forward, play, stop button are all shown on the computer screen, not in the Dazzle device case) to perform stop, play ... function, I HEARD sound. I am so happy now, at least I find a way to get it working. The next thing I need to figure out is how to control the volume and do other editing jobs. THANKS AGAIN!!!

[g8novice]

You didn't say what OS you are using, but if you are using Vista, you will need to go to the Pinnacle website and get the Vista drivers.

 

If it's XP, you may have to update your video drivers to the latest from the maker's website and also install the latest DirectX 9.0c from Microsoft (April release)

Thanks, I have to confess that my video problem was finally found out to be caused by 'not so tight' connection. You have to push the plug in really hard to make good connection. However, there is still no sound. So I still need help.

[bimicher]

Thank you so much to qi7omy, myguggi and ggrussell. You all have been very helpful and I learnt quite a bit from you. Because of your mentioning of the firewire, IEEE 1394, iLink, etc., I suddenly remembered I did buy a DV cable (which Sony also refers as DV interface IEEE 1394) 10 years ago that is exactly like what ggrussell said, 4 pin connector on both ends and I am lucky that I have a Sony Vaio laptop which takes this 4 pin connection. I tried it and there was still no sound. But then when I tried the on screen buttons (rewind, forward, play, stop button are all shown on the computer screen, not in the Dazzle device case) to perform stop, play ... function, I HEARD sound. I am so happy now, at least I find a way to get it working. The next thing I need to figure out is how to control the volume and do other editing jobs. THANKS AGAIN!!!

 

You are now using the best way to capture from your DV camcorder. Capture to avi format to keep the best quality and make it easier for editing later on. I would also recommend capturing in segments no longer then 15 minutes, it makes editing easier and faster. If you have more question, there are lots of people here who can help. I don't think you can control the volume while capturing but you can adjust volume when editing.

[gi7omy]

did you check the connectors? There are two - left channel and right channel. Is no audio coming through at all?